I would love to give this hotel five stars but one huge issue they seemed to ignore kept being repeated by numerous guests.
Everything in the hotel is open, I can sit at the bar next to 10 people and have a drink and even lay out on the rooftop next to random people but when it came to the pool, only two guests at a time and we had to reserve ahead of time. We were not aware of that until two days before we left and that was the main reason for the trip!
If they were doing all of the rules for Covid, fine but can someone please explain to me why Covid spreads quickly in chlorinated water but not at the bar or a rooftop area outside of the water??
When we tried to reserve timeslots, none of the times we wanted were available. When we were up there, we met another couple who said the exact same thing and were pissed. They said they didn’t care if we wanted to get in the pool with them and couldn’t understand the logic.
So, needless to say, we did not use the pool once, the main reason we booked here!! When I complained, all I kept getting was we are sorry and we would like to explain it to you. I don’t want an explanation. I paid for a five-star resort and I expect five star amenities or a discounted rate. I told them I wanted a discounted rate and they offered us nothing! Really?
So, they need help in customer service for sure. Also, the bar on the roof was very slow but at least we could get a drink next to strangers, 5 feet away from the Covid pool.