Terraza en la azotea

Opiniones sobre Rosewood Washington, D.C.

5 out of 5

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 118 de 165 opiniones" "
Evaluación: 8 - Bueno. 30 de 165 opiniones" "
Evaluación: 6 - Aceptable. 5 de 165 opiniones" "
Evaluación: 4 - Mediocre. 4 de 165 opiniones" "
Evaluación: 2 - Terrible. 8 de 165 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Drina

Viajó por negocios, Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
No me gusto que me cobraron el precio de una habitación Deluxe y me pusieron en uva Superior que costaba 200 US menos al día. No me gusto que no tienen u. lugar para tomar desayuno fuera de una biblioteca incómoda.
Se hospedó 9 noches en septiembre de 2021
Respuesta de Rosewood Washington, D.C. el 1 nov. 2021
Dera Drina: I would love to be able to reply to you but I cannot see your full name and find out what reservation this is linked to. Rest assured, that we are very careful to only assign guests to the rooms they have booked (or higher) but we have never downgraded a room without consultation with the guest. I look forward to your reply so that I may assist further. Timothy Edgecombe Director od Sales

10/10 Excelente

Juan Humberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2021
Respuesta de Rosewood Washington, D.C. el 25 ago. 2021
Dear Mr. Humberto: Thank you for your wonderful rating! I hope we can welcome you back in the near future. Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Scott and Julia

Le gustó: Limpieza, estado de la propiedad e instalaciones
This overnight was a gift to my daughter from me, supposedly prepaid and including breakfast. My daughter was charged and they added $80 for breakfast. Pretty embarrassing birthday gift. What happened. Please contact me ASAP/
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Elizabeth

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, estado de la propiedad e instalaciones
The Rosewood was lovely, however, for a "luxury" hotel they did not really have some of the amenities I would expect. As an example, 4 little espresso pods with a couple of creamers, one of which seemed expired, didn't really cut it for coffee in the morning. I didn't see where there was any room service menu. That's just an example. Basically, it was nice, but not impressive.
Se hospedó 1 noche en enero de 2024
Respuesta de Gabor el 23 ene. 2024
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gabor Vida

2/10 Terrible

Victor

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Small rooms, shower not working properly, extrA charge for roll away bed. Double rooms are not queen beds but full beds. I want a refund for the roll away bed charge.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Gabor el 6 dic. 2023
Thank you for your feedback Mr. Verdu.We apologize for your experience and have refunded the charge for the rollaway bed.We hope to have the opportunity to welcome you back. Kind regards,Gabor

10/10 Excelente

Wilson

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Happy weekend in Georgetown!
It was lovely. Staff is very hospitable and most accommodating. Room was clean w great features. Rooftop bar is fabulous. Ice cream cart out front is really a charming touch.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jorge Dominguez el 6 dic. 2023
Dear Wilson, Thank you for your kind feedback. We hope to welcome you back soon. Warmest regards,

10/10 Excelente

Jay

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jorge Dominguez el 6 dic. 2023
Dear Jay, Thank you for your kind feedback. We hope to welcome you back soon. Warm regards,

10/10 Excelente

Ju

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Anuar, Doral

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Lori, Isle of Palms

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Carol

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de Jorge Dominguez el 7 jun. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excelente

Elke

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent service, and perfect combination of classy and cozy. Enjoyed walking around Georgetown from here.
Se hospedó 3 noches en mayo de 2023
Respuesta de Jorge Dominguez el 7 jun. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excelente

Rayma

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fantastic central location for shopping, dining, live music and spa treatments. High touch customer experience as expected for this caliber. Simple, quality decor, warm smiles, coffee at checkout. Highly recommended.
Se hospedó 1 noche en febrero de 2023
Respuesta de Rosewood Washington, D.C. el 9 feb. 2023
Dear Rayma:Thank you very much for such a kind review.We look forward to your return

10/10 Excelente

Michael

Le gustó: Limpieza

10/10 Excelente

Thane

Le gustó: Limpieza, comodidad de la habitación
One tiny complaint. Housekeeping put two bottles of was and no shampoo in the bathroom. It was just an oversight but mildly annoying.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Rosewood Washington, D.C. el 12 dic. 2022
Dear Thane - thank you for this feedback.It was been passed along to Housekeeping to ensure this doesn't happen in the future.

6/10 Aceptable

Stephanie

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
charming hotel
Great location. Lovely intimate lobby. Rooms are on the small side but very comfortable. Hotel staff was friendly and Jorge was especially helpful.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Rosewood Washington, D.C. el 20 oct. 2022
Dear Anonymous:Thank you for this great review and the shout-out to our team.We look forward to having you with us in the near future!

10/10 Excelente

christian

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff and great location.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Rosewood Washington, D.C. el 6 sept. 2022
Dear Christian:Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

10/10 Excelente

Paul

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios
Great location great staff beautiful facility
Se hospedó 2 noches en julio de 2022
Respuesta de Rosewood Washington, D.C. el 19 jul. 2022
Dear Paul: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Rosewood Washington, D.C.

10/10 Excelente

Dara

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful room. Wonderful service!
Se hospedó 1 noche en julio de 2022
Respuesta de Rosewood Washington, D.C. el 14 jul. 2022
Dear Dara: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excelente

Nazmi, New York

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 19 noches en junio de 2022
Respuesta de Rosewood Washington, D.C. el 29 dic. 2022
Dear Nazmi:Thank you for the wonderful rating.We look forward to having you with us again in the near future.

8/10 Bueno

Rusong

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is excellent. It is next to the canal, half block to M Street with Laduree around the corner, nice Italian restaurants across the street and 5 minutes walk to Washington Harbor. Staff is very friendly.
Se hospedó 1 noche en mayo de 2022
Respuesta de Rosewood Washington, D.C. el 14 jun. 2022
Dear Rusong: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

8/10 Bueno

Kerin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
I would have liked a bigger room but nothing was available ! Service was ok not superior !
Se hospedó 3 noches en mayo de 2022
Respuesta de Rosewood Washington, D.C. el 14 jun. 2022
Dear Kerin: Thank you for your feedback on the service you experienced at the hotel, much appreciated! We are glad that, overall, you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime and it will be our goal to WOW you the next time you visit. Sincerely, Rosewood Washington, D.C.

10/10 Excelente

Emilie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing stay and special thanks to the reception team who organized the best restaurant reservations in DC!
Se hospedó 2 noches en abril de 2022
Respuesta de Rosewood Washington, D.C. el 18 abr. 2022
Dear Emilie, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excelente

Hyunjoo

Se hospedó 1 noche en febrero de 2022
Respuesta de Rosewood Washington, D.C. el 19 sept. 2022
Dear Hyunjoo,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2022
Respuesta de Rosewood Washington, D.C. el 19 sept. 2022
Dear Joseph,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

4/10 Mediocre

Adam

Se hospedó 2 noches en diciembre de 2021
Respuesta de Rosewood Washington, D.C. el 19 sept. 2022
Dear Adam,Thank you for your review of our hotel, much appreciated! Any additional feedback you can provide on how we can make your next stay more enjoyable would be appreciated.Please let us know if we can be of any assistance in the meantime. Sincerely,Rosewood Washington, D.C.

10/10 Excelente

JANE

Se hospedó 2 noches en noviembre de 2021
Respuesta de Rosewood Washington, D.C. el 19 sept. 2022
Dear Jane,Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely,Gabor L. VidaManaging DirectorRosewood Washington, D.C.

2/10 Terrible

Ron

Se hospedó 1 noche en noviembre de 2021
Respuesta de Rosewood Washington, D.C. el 9 nov. 2021
Dear Mr. Howard: Thank you for your review. I am sorry that you were disappointed with your room assignment. Our Director of Sales will be in touch with you shortly to address this with you.

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room amenities were of the highest quality.
Se hospedó 1 noche en octubre de 2021
Respuesta de Rosewood Washington, D.C. el 1 nov. 2021
Dear Karen, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2021
Respuesta de Rosewood Washington, D.C. el 27 sept. 2021
Dear David: Thank you for your rating of the hotel!

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2021
Respuesta de Rosewood Washington, D.C. el 20 sept. 2021
Dear Peter: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excelente

Donna

Se hospedó 2 noches en agosto de 2021
Respuesta de Rosewood Washington, D.C. el 16 sept. 2021
Dear Donna, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

8/10 Bueno

JANE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en agosto de 2021
Respuesta de Rosewood Washington, D.C. el 6 dic. 2021
Dear Jane, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2021
Respuesta de Rosewood Washington, D.C. el 20 sept. 2021
Dear Peter: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Rosewood Washington, D.C.

10/10 Excelente

kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2021
Respuesta de Rosewood Washington, D.C. el 2 ago. 2021
Dear Kevin: Thank you for your very kind review!

4/10 Mediocre

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
I would love to give this hotel five stars but one huge issue they seemed to ignore kept being repeated by numerous guests. Everything in the hotel is open, I can sit at the bar next to 10 people and have a drink and even lay out on the rooftop next to random people but when it came to the pool, only two guests at a time and we had to reserve ahead of time. We were not aware of that until two days before we left and that was the main reason for the trip! If they were doing all of the rules for Covid, fine but can someone please explain to me why Covid spreads quickly in chlorinated water but not at the bar or a rooftop area outside of the water?? When we tried to reserve timeslots, none of the times we wanted were available. When we were up there, we met another couple who said the exact same thing and were pissed. They said they didn’t care if we wanted to get in the pool with them and couldn’t understand the logic. So, needless to say, we did not use the pool once, the main reason we booked here!! When I complained, all I kept getting was we are sorry and we would like to explain it to you. I don’t want an explanation. I paid for a five-star resort and I expect five star amenities or a discounted rate. I told them I wanted a discounted rate and they offered us nothing! Really? So, they need help in customer service for sure. Also, the bar on the roof was very slow but at least we could get a drink next to strangers, 5 feet away from the Covid pool.
Se hospedó 2 noches en julio de 2021
Respuesta de Rosewood Washington, D.C. el 9 jul. 2021
Dear Guest: Thank you for your feedback regarding your pool experience this past weekend Our goal is to advise every arriving guest in advance of the current reservation system. This is also outlined on our website. Our decision to implement this system was to ensure that all guests feel comfortable utilizing this amenity. As the recovery and subsequent easing of restrictions move forward, we are continuing to evaluate our policy. We hope to welcome you back in the near future please reach out to me directly so that we can ensure your next stay is of an experience you were expecting. Sincerely, Timothy Edgecombe | Director of Sales

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021
Respuesta de Rosewood Washington, D.C. el 9 jul. 2021
Thank you very much for this wonderful rating!

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Area
Se hospedó 2 noches en mayo de 2021
Respuesta de Rosewood Washington, D.C. el 1 jun. 2021
Thank you for your review. We look forward to your return.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2021
Respuesta de Rosewood Washington, D.C. el 26 may. 2021
Thank you very much for the great rating!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2021
Respuesta de Rosewood Washington, D.C. el 25 may. 2021
Thank you so much for this kind rating!

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2021
Respuesta de Rosewood Washington, D.C. el 19 abr. 2021
Dear John: Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Rosewood Washington, D.C. el 5 abr. 2021
Thank you very much for your generous rating! Sincerely,

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous hotel with excellent service. Perfect location. Would stay there again.
Se hospedó 2 noches en marzo de 2021
Respuesta de Rosewood Washington, D.C. el 15 mar. 2021
Dear Guest, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

2/10 Terrible

Andrew

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
STAY AWAY
Just the worst experience on such a special day!
Se hospedó 1 noche en febrero de 2021
Respuesta de Rosewood Washington, D.C. el 16 feb. 2021
Dear Mr. Davies: I wanted to acknowledge this review and thank you for your feedback. Our Managing Director, Gabor Vida, has reached out to you under separate cover to address your stay. I sincerely hope that we can resolve your issues for you. Sincerely, Timothy Edgecombe Director of Sales

10/10 Excelente

Mohamed

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Rosewood Washington, D.C. el 21 dic. 2020
Dear Mohamed: Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director, Rosewood Washington, D.C.

4/10 Mediocre

Paul, London

Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Service quite poor and amateurish for this price point Noisy air blower on in reception No cooked breakfast Had to ask 3 times for a dental kit which took 30 minutes to bring up
Se hospedó 1 noche en febrero de 2020
Respuesta de Rosewood Washington, D.C. el 16 mar. 2020
Dear Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. As was advised when you booked, we were only offering a complimentary continental breakfast (no hot items) but once our kitchen is restored (following a recent fire) we shall have the complete breakfast you expect. The fans, as I am sure was explained, are temporary following a broken pipe which resulted in the lobby needing to be completely dry. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Rosewood Washington, D.C. el 2 mar. 2020
Dear Guest, Thank you for your kind review of our hotel, much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know if we can be of any assistance in the meantime. Sincerely, Gabor L. Vida Managing Director Rosewood Washington, D.C.