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Opiniones sobre Crystal City Marriott at Reagan National Airport

3.5 out of 5
Crystal City Marriott at Reagan National Airport
1999 Richmond Highway, Arlington, VA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 622 de 1003 opiniones" "
Evaluación: 8 - Bueno. 231 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 77 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 39 de 1003 opiniones" "
Evaluación: 2 - Terrible. 34 de 1003 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mayra

Viajó en grupo
Le gustó: Servicios
Muy bien
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Sílvia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

laiya

Se hospedó 3 noches en diciembre de 2022

6/10 Aceptable

Juan Jose

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La limpieza excelente
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Ana

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en marzo de 2022

10/10 Excelente

Omar

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2021

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No creo que sea justo que pagues un hotel caro y después tengas que pagar 30 por un parqueo es algo insólito
Se hospedó 3 noches en julio de 2021

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Todo estuvo bien, lo único fue que la piscina era con reservación y Tenia que reservarse en persona ya que era A medida que llegaban. Cuando hize check in a las 4 ya estaba lleno hasta el otro día a las 6pm. Pero cómo fue posible si acaban de abrir el check in. No valió la pena
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Luis

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente personal, cuarto limpio, camas cómodas
Se hospedó 2 noches en octubre de 2020

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena atención
Muy lindo hotel y sobre todo la atención
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Elvia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
De maravilla
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel
Great location, rooms very comfortable, nice variety of options for breakfast
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomendable
Hotel con buena atención y ubicación, solo que tuvo que esperar unos minutos para ser atendido en la recepción
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Charlotte

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel and wonderful staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Charlotte, how terrific to hear that you found the Crystal City Marriott at Reagan National Airport beautiful and our team members wonderful! We are pleased to know you experienced wonderful service and enjoyed the aesthetics of our hotel. We look forward to welcoming you back on your next visit.

10/10 Excelente

Geraldine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Very clean and TK at the front desk was super helpful and kind!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Geraldine, it's wonderful to know you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're delighted to hear about your positive experience with cleanliness and the helpfulness of our front desk colleague, TK. We look forward to welcoming you back on your next visit.

10/10 Excelente

Travis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean and friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 28 abr. 2024
Travis, it's delightful to hear that you had a positive experience at Crystal City Marriott at Reagan National Airport. Your satisfaction stemming from the cleanliness and the congenial nature of our team members is highly appreciated. Thank you for sharing, and we look forward to welcoming you back in the future.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
;)
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Daniel, it's great to hear you had a pleasant stay at Crystal City Marriott at Reagan National Airport. Your feedback is greatly appreciated and we're eager to welcome you back next time your travels bring you to our location. Safe travels until then!

4/10 Mediocre

Anis

Viajó por negocios
No le gustó: Personal y atención
The area was safe and walkable. But the room was bad. A lot of construction noise at 6.00 am. I complained to the reception that they should have offered me a quiet room. I woke up with very bad headache early morning due to the noise, but received no response.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 24 abr. 2024
Anis, we regret to hear about your recent experience. Our guest's comfort is our utmost priority and we sincerely apologize for any disturbance caused by external factors. It is disheartening to discover that your concerns weren't addressed at the time of your stay. In the future, our team members are committed to making your experience more satisfying as we value your feedback.

4/10 Mediocre

Jada

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 24 abr. 2024
Jada, we regret to note your dissatisfaction with your recent stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. Your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.

10/10 Excelente

monica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 23 abr. 2024
Monica, thank you for rating Crystal City Marriott at Reagan National Airport so highly. The team is thrilled to know your stay was enjoyable. We're looking forward to your next visit.

2/10 Terrible

Kisha

No le gustó: Personal y atención
If you have an oversized vehicle, be careful before booking, if you get the deal package with free parking, did not recognize, and had to take long ride back to V. A., no parking, and I was told to figure it out, ridiculous
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Kisha, we regret to hear about your experience with the parking situation. It's unfortunate you had complications with an oversized vehicle. We strive to ensure clear communication regarding our facilities and appropriate recommendations. We take note of your experience for future improvement. Thank you for bringing this to our attention.

10/10 Excelente

Luvv

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I didn't like that you gotta pay every time you have to park it's $45 a day that's a lot but everything else was good
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Luvv, it's delightful to hear that you enjoyed your overall stay at Crystal City Marriott at Reagan National Airport. We understand that the parking charges may be a concern and we assure you these are in line with the local area. We genuinely appreciate your feedback and look forward to welcoming you back soon.

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Nancy, it's delightful to hear you enjoyed the excellent service at Crystal City Marriott at Reagan National Airport. Our team members take great pride in serving our guests, and we're glad this was reflected in your experience. We can't wait for you to return in the future!

10/10 Excelente

Matthew

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of the best stays we have had. Practically perfect in every way ;-)
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Matthew, it's delightful to hear that your experience at Crystal City Marriott at Reagan National Airport was among your best. We're chuffed to know that every aspect of your stay was practically flawless. Here's to more exceptional stays in the future!

10/10 Excelente

Nancy, Los Angeles

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed in this hotel because the tour operator uses it for their tours. I had a very good experience with this hotel, as well as the Courtyard Crystal City Marriott which I stayed at for 2 nights prior to my tour. There is a very convenient shuttle that runs between 5 am and midnight from the airport to all 3 Marriott hotels in Crystal City. They are also very close to the Crystal City Metro stop which makes all of the DC area easily accessible. I highly recommend the Crystal City Marriott hotels.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 20 abr. 2024
Nancy, it's wonderful to hear you enjoyed your stay at Crystal City Marriott at Reagan National Airport. We're glad that our convenient shuttle service met your expectations and you found our location close to the metro stop beneficial. It's certainly our joy to ensure our guests' stays are comfortable and hassle-free. The Crystal City Marriott at Reagan National Airport truly appreciates your high recommendation. We eagerly anticipate your next visit!

10/10 Excelente

Laura

Le gustó: Servicios
Clean and quiet
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 15 abr. 2024
Laura, we're delighted to learn that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport and appreciated our seamless housekeeping services and peaceful atmosphere. We hope to be your top choice again on your next travels.

10/10 Excelente

Kate

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
This was our 3rd stay here. It’s a Great location with access to The Metro right in the basement of the hotel. Staff was friendly and accommodating when I had to make a change. Rooms are clean and spacious with very comfortable beds and nice showers. Restaurant in hotel is good for breakfast and waiters were very attentive/ nice. The only minor negative is construction on the side of the hotel but still have easy access to parking garage and sidewalks. Great place to stay. We would highly recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Kate, it's wonderful to hear that Crystal City Marriott at Reagan National Airport continues to provide you with a satisfactory stay. It's fantastic that the convenience of our location and the comfort of our rooms meet your expectations. We're also pleased that our team members were able to assist with your needs and that you enjoyed the dining options. The construction nearby is a temporary situation and we're glad it didn't overly affect your stay. Thank you for recommending us! We look forward to welcoming you back again.

10/10 Excelente

Octavia

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 2 may. 2024
Octavia, thank you for your high rating of Crystal City Marriott at Reagan National Airport. We're thrilled you enjoyed your stay and hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Jorge

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Jorge, it's delightful to hear that you enjoyed your stay at the Crystal City Marriott at Reagan National Airport. Your positive comments truly make our day. We look forward to welcoming you back for another excellent experience!

10/10 Excelente

Christina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean nice, modern rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 9 abr. 2024
Christina, it's wonderful to hear you appreciated the cleanliness and contemporary style of the rooms at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to share your experience. We hope to welcome you back soon.

10/10 Excelente

Ayat

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Agréablement surprise par la chambre, très propre. Personnel très accueillant.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 7 abr. 2024
Ayat, nous sommes ravis de lire vos commentaires sur votre séjour au Crystal City Marriott à l'aéroport national Reagan. Vos remarques sur la propreté de nos chambres et le caractère accueillant des membres de notre équipe sont sincèrement appréciés. Nous avons hâte de vous accueillir à nouveau.

8/10 Bueno

NaIeemah

Le gustó: Estado de la propiedad e instalaciones
The hotel itself was fine, I found the phone in the room, to be was very dirty, it looked as if the phone haven’t been cleaned in years. The tissue box was very dusty. Our room was next to the construction, that was across the street. Around 5:45 in the morning I assumed that’s when they started, so to try to sleep in was an impossible task.
Respuesta de Customer Service el 8 abr. 2024
NaIeemah, thank you for sharing your thoughts. We're glad to hear that you found the Crystal City Marriott at Reagan National Airport overall satisfactory. However, we regret to hear about the concerns you had with the cleanliness of certain room amenities and the disturbance from nearby construction. Rest assured, the cleanliness of our location is a top priority and we continually strive to ensure a tranquil environment for our guests. Your feedback provides vital insight to help us improve moving forward. We hope to welcome you back in the future for a seamless experience.

8/10 Bueno

Ricardo Silva Tavares de

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very conveniently located near DCA, with great rooms and a lively lounge. Breakfast was okay. The area near the hotel is under construction, which means noise from 6:45 am onwards. The three elevators were always pretty busy, leading to long wait times.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 6 abr. 2024
Ricardo, we are glad to hear you enjoyed our great rooms and lively lounge at Crystal City Marriott at Reagan National Airport. We appreciate your patience with the development happening around the area and we are constantly working on improving our elevator service to decrease the waiting time. Your feedback regarding the breakfast quality has also been taken on board. We look forward to your next visit.

10/10 Excelente

Darren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good transportation with the metro right under the hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 6 abr. 2024
Darren, we're delighted you appreciated the convenient transport links with the metro at the Crystal City Marriott at Reagan National Airport. Your kind words validate the strategic location we pride ourselves on. We hope to welcome you back for another excellent stay soon.

8/10 Bueno

Mary A

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Chrystal City Marriott is well placed for easy access to Washington D.C. and for visiting relatives in Virginia. The room was adequate for 3 adults and 2 children. The staff of the restaurant on premises were especially welcoming and helpful. The menu options offered originality in choice and presentation. In short, we would choose Crystal City Marriott again and take advantage of the bar which we didn't do this first time.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 5 abr. 2024
Mary, it's great to hear that our Crystal City Marriott positioned you conveniently for visiting Washington D.C. and family in Virginia. We're glad that the accommodation was fitting for your group. It's heartening to hear of your positive experience with our on-premises restaurant team members and their innovative menu. We are ecstatic to know that you're considering re-visiting us and we're eager to present our bar offerings you didn't get to explore this time.

10/10 Excelente

Alysa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Alysa, we appreciate your simple yet impactful review! It's a pleasure knowing you had a satisfactory stay at Crystal City Marriott at Reagan National Airport. Your kind words are most valuable to us. We look forward to your next visit.

2/10 Terrible

Oleg

Viajó con su pareja
No le gustó: Personal y atención
They charged me for parking, even though I prepaid during booking. It is a huge hassle and pain getting the refund. They never even gave me a receipt that I could dispute right there. I just one day saw the charge on my card I gave them for incidentals. It took 2 calls to find out it was for parking. Now waiting for the refund.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 8 abr. 2024
Dear Oleg,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the parking charge. This is certainly not the experience we want for our guests.We have looked into the matter and have processed a refund for the parking charge. Please note that it may take a few business days for the refund to reflect on your card. Additionally, we have addressed the lack of receipt with our team to ensure that such issues are avoided in the future.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excelente

Mark

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
Mark, it's fantastic to learn that you had such a positive experience at Crystal City Marriott at Reagan National Airport. We greatly appreciate your support, and our team members look forward to serving you again soon.

10/10 Excelente

Ginger

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were able to choose the floor for our room and enjoyed a great view during our stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Ginger, it's delightful to hear that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport, particularly appreciating the captivating views from the chosen floor of your room. We're thrilled we could offer a memorable experience and look forward to your return.

10/10 Excelente

Xiu yu

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
Xiu yu, it's heartening to know you had a pleasant experience at Crystal City Marriott at Reagan National Airport. We appreciate your positive rating and look forward to welcoming you back in the future. Our team members will continue to work hard to ensure you have a memorable stay.

10/10 Excelente

Mandi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hospitality was great!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Mandi, we're thrilled to hear you appreciated the warm hospitality at Crystal City Marriott at Reagan National Airport. Thank you for your delightful review and we look forward to welcoming you back soon.

10/10 Excelente

Javier, TRENTON

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The place is pleasant
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Javier, it's wonderful to hear you found Crystal City Marriott at Reagan National Airport to be a delightful environment. We're grateful for your feedback and hope to see you again soon.

10/10 Excelente

Briana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. Friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Briana, we are thrilled to hear about your positive experience at Crystal City Marriott at Reagan National Airport. It's delightful to know our friendly team members added to your stay. We hope we'll have the pleasure of welcoming you back on your future travels!

6/10 Aceptable

Wing Yan

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
We appreciate the feedback, Wing.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excelente

Chandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Chandra, thank you for your high rating of Crystal City Marriott at Reagan National Airport. We're delighted to know you had a great stay with us. We look forward to welcoming you back in the future for another outstanding experience!

10/10 Excelente

Abhinav

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was great.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 30 mar. 2024
Abhinav, thank you for sharing your experience at Crystal City Marriott at Reagan National Airport. We're thrilled you had a great time with us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excelente

Grace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Grace, your stellar rating for Crystal City Marriott at Reagan National Airport is greatly appreciated. It's wonderful to know that your experience with us met your expectations. We look forward to your next visit. Keep soaring with us!

10/10 Excelente

Raymond

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location and easy access to the Metro and other areas.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 30 mar. 2024
Raymond, it's fantastic to hear that you found the Crystal City Marriott at Reagan National Airport's location to be beneficial and that accessing the Metro was a breeze for you. We aim to provide a convenient experience for our guests and love knowing we met that objective for you. We look forward to welcoming you back next time your travels bring you to our area.

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Booked same day for a reasonable price for one night! Check-in was super easy and had access to free parking and complimentary breakfast buffet. The rooms were really nice and comfortable! Overall, great over night stay and not far from all the monuments/buildings!! I would stay here when I am in town again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 30 mar. 2024
Melissa, we're pleased to hear that your stay at Crystal City Marriott at Reagan National Airport was seamless and enjoyable. It's wonderful you appreciated our comfortable rooms, easy check-in process, and convenient location. We look forward to welcoming you again the next time you're in town.