Terraza en la azotea

Opiniones sobre AC Hotel by Marriott Washington DC Capitol Hill Navy Yard

4 out of 5

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 214 de 367 opiniones" "
Evaluación: 8 - Bueno. 72 de 367 opiniones" "
Evaluación: 6 - Aceptable. 41 de 367 opiniones" "
Evaluación: 4 - Mediocre. 21 de 367 opiniones" "
Evaluación: 2 - Terrible. 19 de 367 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Arisleyda, Bronx

Hotel muy bien ubicado, con una limpieza excelente , muy buenas atenciones Lo único que me encontré caro fue el parqueo que eran 70 dólares por día, pero me imagino que es la ubicación
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Gabriela, Taylorsville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My only complaint is that my Netflix account got hacked after I used it here so yeah… otherwise everything was perfect
Respuesta de GM el 12 sept. 2023
Dear Gabriela, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Hisham Ahmed General Manager

10/10 Excelente

olga

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El Hotel es acogedor tranquilo y en general el servicio es bueno,los empleados son muy amables Pero solo un aspecto no me gusto y fue que al subir a comer en el restaurante que es hermoso pedí tres hamburguesas y la verdad no es que fueran lo último y su costo para ser solo ese por fue de 169 us que me pareció súper elevado osea no eran de una carne premium y sus papas estaban algunas al punto de quemarse es mi única queja a acerca de mi estadía
Se hospedó 2 noches en septiembre de 2022
Respuesta de Cedric Daily el 9 sept. 2022
Thank you for your awesome feedback about your recent stay at the A/C Hotel Navy Yard. We wish to be your hotel of choice on your next visit to Washington DC.

10/10 Excelente

Yamil

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel muy nuevo y modernista. cercano al capitolio y otros lugares de interés.
Se hospedó 6 noches en julio de 2022
Respuesta de Cedric Daily el 27 jul. 2022
Thank you for your wonderful feedback about your recent stay at A/C Hotel Navy Yard. We are excited to see that you were able to enjoy the local amenities and hotel offerings during your stay. We wish to welcome you back in the future on your next visit.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicios
Good hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 16 may. 2024
Dear Jorge, We are delighted that your stay was nothing short of exceptional. See you next time! Best, William Gomes, GM

10/10 Excelente

Nathan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great except parking was a mandatory valet
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 6 may. 2024
Dear Nathan, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, William Gomes, GM

10/10 Excelente

Clifton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel perfect location to the ballpark and other bars and restaurants. Friendly hotel staff. Would definitely recommend.
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 6 may. 2024
Dear Clifton, Thank you for taking the time to share your experience and for championing our hotel! We are happy that our superb location and friendly staff made for a great stay, and we appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, William Gomes, GM

10/10 Excelente

Katelyn

Se hospedó 4 noches en abril de 2024

8/10 Bueno

Jim

Se hospedó 3 noches en abril de 2024

4/10 Mediocre

Fred

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
Couldn’t get waited on in smoke and Mirrors restaurant after waiting one half hour. I walked out then as did some other couples. Very poor restaurant service. The staff didn’t have much knowledge of the o
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 17 abr. 2024
Dear Fred, Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the restaurant team to foster improvement. We hope you will consider a return in the future as I know we can do better. Sincerely, William Gomes, GM

8/10 Bueno

ziad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and convenient hotel, but valet parking is away too expensive
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 17 abr. 2024
Dear ziad, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, William Gomes, GM

8/10 Bueno

Deazia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Carl, Grasonville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Edward

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
No water, no pressure, no hot water. Fire alarm late at night…couldn’t get elevators back up and running no explanation as to if there was a safety concern. Had to walk up 10 flight of stairs back to room. WORST-3:45am someone opens room door throws a bag in! Room given to someone else while I was still staying in it!
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Cleta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel, clean and modern, Smoke & Mirrors, the restaurant, was delicious! both dinner and breakfast.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Luana Naomi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property and excellent staff! The only thing a little negative was that the shower controls were tricky and didn’t have hot water one night.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Alasia

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Location
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Rachel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed for two nights for business. The hotel is very clean, with excellent facilities onsite. The gym is shared with the apartment across the driveway and hotel staff have to escort you over, but it's one of the best hotel gyms I've ever trained in (and I've trained in a lot!). It's just across the road from Wholefoods, and there's a cafe that does excellent coffee about 50 m walk. Easy walk to Capitol Hill. Would definitely stay here again.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

daaimah

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upon checking in going to check the sheets big brown mildew stain on the sheets! Houseman came and changed sheets 7 times literally something on each one including blood. The front desk tried to help but the manager Jason could care less. Transferred me instead of talking to me! The staff are like they are because their leader is no better. Also valet parking says 57.00 it’s actually 67.48 they tax it, but ut doesn’t say this anywhere. The shower glass door was coming off the track and out the molding, bathroom towels brown stains like they were never washed. Try a different hotel not the Marriott
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk personnel named Takiah was exceptional. She was very attentive to every thing I needed. She also recommended the restaurant on the eleventh floor ( Smoke Mirrors). I had so much fun and will definitely return to AC Marriot for vacation. I have nothing negative to say about it. Wonderful place and awesome employees! Thank you Takiah for your hospitality! I hope you get a raise for the great job that you do! Best, ~Sandra
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Bernard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Shar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Livan

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Amanda

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel staff was great. Room needed a little better cleaning.
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Kendall

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
OK hotel Experience
The hotel was not that clean. The hotel staff was very nice and very helpful. For what we paid, we expected the rooms to be top tier, they were average at best. The bathrooms, needed to be cleaned better and some of the computers in the lobby were not working. Great location, very close to a lot of restaurants and bars.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 1 ene. 2024
Dear Kendall, Offering friendly service is undoubtedly one of our standards; however, so is providing exceptionally clean rooms. I sincerely apologize that we only met one of these expectations. We appreciate your feedback, as we will use it to foster improvement in our goal of providing the best hotel experience in Washington. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Hisham Ahmed, GM

10/10 Excelente

Pedro

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

DENIZ, Orlando

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel. 15 min walk to some attractions. No Blink chargers available bc they were broken. (almost all rental cars are EV ). Amazing roof top even though it is close to highway. Recommend it.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 2 ene. 2024
Dear DENIZ, We are happy to hear from you and value your kind review. It is encouraging to know your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Hisham Ahmed, GM

10/10 Excelente

Naomi

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The service was amazing and we really enjoy our time!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Naomi, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Hisham Ahmed, GM

10/10 Excelente

Lucky

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean great view & balconies available
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Lucky, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Hisham Ahmed, GM

8/10 Bueno

Valerie, Cary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Very walkable to local attractions. We decided to stay an extra night. We booked on Bonvoy after front desk suggested that. We alerted the front desk when it was done. So we were disappointed when we realized our keys were canceled without notification and our room was not cleaned. After a very very long day out sightseeing and exhausted it was disappointing to come back to this. When we called the front desk to let them know and to ask for clean towels it was surprising there was no apology or even acknowledgment.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Valerie, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear that our location was perfect for your travels. Thank you for your feedback regarding the housekeeping service; I have taken note. On behalf of our entire team, I thank you for choosing AC Hotel. Please revisit us soon. Best, Hisham Ahmed, GM

10/10 Excelente

Helen

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Anna

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sweet short stay
Our stay was nice but there was hair on the bathroom and shower. Only stayed one night otherwise would have asked for the room to be re-cleaned.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 2 ene. 2024
Dear Anna, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s lovely to hear you had a nice stay overall. I thank you for your positive feedback and areas for improvement, as it helps us serve our guests better. Best, Hisham Ahmed, GM

10/10 Excelente

Mary

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Paula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was an easy walk to the Capital. The restaurant was great for low-carb offerings at the breakfast buffet, which included charcuterie, even cornichons and mustard! Whole Foods across the street was a plus. Staff were warm and helpful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Paula, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please see us again in the future. Best, Hisham Ahmed, GM

8/10 Bueno

Robert

10/10 Excelente

Linda

Le gustó: Servicios
Great views!

6/10 Aceptable

Brittney

No le gustó: Estado de la propiedad e instalaciones
Great location. This was the second time at this stay, first was great this time not so much. Shower in the bathroom leaked, staff wasn’t very accommodating and while my partner and I were getting in late one night, he got screamed at by an irate women who demanded he open the door to let her in.

2/10 Terrible

Zlatan

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible staff. Beyond unprofessional. The staff behaves like they work at a car wash or fast food facility instead.
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Zlatan, Thank you for taking the time to share your feedback with us. We appreciate having you as our valued guest. Our staff usually excels at responding to our guest's needs; however, we understand that we fell short in your case. We value your comments and will be using them to ensure that we are more consistent in providing our services. We would love to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Hisham Ahmed, GM

4/10 Mediocre

Mehmet

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Not free parking Not free wifi
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Mehmet, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Hisham Ahmed, GM

10/10 Excelente

Anajahsia

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jarryd

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What I liked about the property are the clean design aesthetics and a decent amount of space for the room. Very elegant.
Se hospedó 2 noches en junio de 2023
Respuesta de GM el 2 ene. 2024
Dear Jarryd, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Hisham Ahmed, GM

10/10 Excelente

Brittany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best hotel I ever stayed at
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Brittany, Reviews just don't get any better than this one. Thank you so much for your support of our AC Hotel and your recognition of our spectacular staff. We loved having you as our guest and can't wait to welcome you back! Best, Hisham Ahmed, GM

10/10 Excelente

Kierra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I lovedddd the view of this establishment. I came for a concert at the arena it was only 5 min away which was WONDERFUL. if I did have to complain about something it is parking. There’s no parking garage so u have to park on the street. Loved my stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Kierra, We loved hosting you! Thank you not only for your business but also for this uplifting review. We are proud to have been a part of your trip and hope you will return someday. Best, Hisham Ahmed, GM

10/10 Excelente

Elvira

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice, clean, quiet and easy access.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Elvira, Thank you for sharing your experience. Your review encourages us to achieve our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. Your recognition humbles us, and we hope to be your hotel of choice. Best, Hisham Ahmed, GM

6/10 Aceptable

Alexander

Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Alexander, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Hisham Ahmed, GM

6/10 Aceptable

Jennifer

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
~
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Jennifer, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Hisham Ahmed, GM

4/10 Mediocre

Emilio

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Had construction next to my room, wanted to rest and couldn’t.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 2 ene. 2024
Dear Emilio, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Hisham Ahmed, GM

6/10 Aceptable

Desmond

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Cynthia

Se hospedó 1 noche en octubre de 2023