Restaurante al aire libre

Opiniones sobre NYLO Providence Warwick Hotel, Tapestry Collection by Hilton

3.5 out of 5

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 479 de 1000 opiniones" "
Evaluación: 8 - Bueno. 240 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 116 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 93 de 1000 opiniones" "
Evaluación: 2 - Terrible. 72 de 1000 opiniones" "

8,8/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alex

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 11 sept. 2023
Thanks for the outstanding rating, Alex!We're delighted your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Best Regards,AMGeneral Manager

10/10 Excelente

Glacira

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent like always! Love to stay here
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 17 ago. 2023
Glacira, it's wonderful to hear about your consistent satisfaction at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. Your continued preference is the highest compliment we could hope for. We love having you stay with us and look forward to your next visit. Safe travels until then.Best Regards,AMGeneral Manager

10/10 Excelente

Naysha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto mucho. El personal muy amable. Cerca del mall.
Respuesta de AM el 8 nov. 2022
Naysha,Thank you for the great feedback! I am glad to hear you loved it and I certainly hope to see you again the next time you are in Rhode Island. Until then, safe travels!Best Regards,AMGeneral Manager

6/10 Aceptable

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buena opción, buena ubicación. Lo malo: desapareció del cuarto una sudadera que nunca apareció. Mi hija olvidó sus audífonos y aunque la localización daba al hotel hablamos y nos dijeron que no los encontraban …..
Se hospedó 4 noches en octubre de 2022
Respuesta de Kris el 1 nov. 2022
I am terribly sorry that we were unable to meet your expectations. We do wish you the best of luck with your future travels. We do hope that you choose to stay with us again for the next time you are in the Providence/Warwick area. Thank you for taking the time to fill out our survey! Take care! Safe travels!

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
La habitación estaba limpia y el personal en recepción muy amable pero cuando intentábamos usar el elevador tardaba muchísimo porque una señora del personal de limpieza lo tenía atascado con su carrito de limpieza en el piso donde ella estaba limpiando y finalmente funcionó cuando uno de los otros huéspedes fue a quitar el carro para que funcionara de nuevo
Se hospedó 2 noches en junio de 2021
Respuesta de Sean R. el 22 jun. 2021
Thank you for sharing. We are happy to hear that the room was clean and the staff was friendly. Hope to see you again soon.

10/10 Excelente

Stefan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Na
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Thanks for sharing this perfect rating, Stefan!We're thrilled to hear you enjoyed your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Best Regards,AMGeneral Manager

10/10 Excelente

Alexis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to airport, clean. The first staff member I spoke with was very nice and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Alexis, your positive remarks about NYLO Providence Warwick Hotel, Tapestry Collection by Hilton are deeply appreciated. We're glad to hear that our ideal location and cleanliness exceeded your expectations. It's also encouraging to know that our team member was able to assist you effectively. We hope that your next visit will be just as delightful!Best Regards,AMGeneral Manager

10/10 Excelente

Roxanne, Manchester

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very helpful, the room was just as pictured and there was plenty of things to do in the area! Great location.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Roxanne, we're delighted to hear your stay at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton, was enjoyable. Our team members strive to provide excellent service and we're pleased that their efforts contributed to your exceptional experience. We're also glad you found our location appealing with various activities nearby. Thank you for your kind words and we can't wait to welcome you back in the future.Best Regards,AMGeneral Manager

8/10 Bueno

BABAR, Branford

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet area. Dining options nearby. Would stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
Babar, it's wonderful to hear that you enjoyed the tranquility of NYLO Providence Warwick Hotel, Tapestry Collection by Hilton and found the close-by dining options to your liking. We're glad to know you'd choose to stay with us again. Looking forward to your next visit!

8/10 Bueno

Dallas M.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great area
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 25 abr. 2024
Dallas, thank you for taking the time to share your experiences at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're pleased to hear you've appreciated our location. We hope your travels bring you back in the future!Best Regards,AMGeneral Manager

10/10 Excelente

Carmen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the room, very quiet, good food and drinksc
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 23 abr. 2024
Carmen, it's delightful to hear that you enjoyed your stay at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled you appreciated your room and our selection of food and drinks. It's always wonderful to hear when we're able to provide a serene environment for our guests. Thank you for sharing your experience, and we hope to welcome you back soon.Best Regards,AMGeneral Manager

10/10 Excelente

Bruce

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was fine
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Thank you for the excellent rating, Bruce!Our goal is to go above and beyond to ensure our guests have a memorable experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! We look forward to hosting you again soon.Best Regards,AMGeneral Manager

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was very unique and I loved it! I came for a weekend birthday trip. I have not had a good nights sleep in awhile, the bed, the pillows and blanket was like sleeping on a cloud. I have no complaints about this hotel. Highly recommend! Conveniently located to so much including Providence.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Amy, thank you for sharing your delightful feedback about NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled you loved the distinct character of the hotel and found comfort in our bedding. It's wonderful that the location added to the pleasure of your stay. We're looking forward to welcoming you back for another restful, enjoyable weekend.Best Regards,AMGeneral Manager

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place has great service and the rooms are always exceptionally clean
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Nicole, thank you for sharing your outstanding experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled to hear that our devoted team members made your stay enjoyable and that you found our accommodations immaculate. We look forward to your return in the near future.Best Regards,AMGeneral Manager

6/10 Aceptable

Denise

Le gustó: Limpieza, personal y atención, servicios
The staff was very friendly, and I loved that it had a sauna in the gym. I didnt like that there wasn't much lightening and a small refrigerator or microwave in the room like most hotels. The rooms aren't that soundproof as listed. Expedia list a laundry facility there isn't one on site hoowever they do provide a laundry service.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 6 abr. 2024
Denise, thank you for your feedback. It's great to hear our team members' friendliness made a positive impact and you enjoyed the sauna facilities. In regard to the room amenities and soundproofing, we value your observations as they help in identifying areas for improvement. Additionally, while we do not have a traditional laundry facility, we try to accommodate with our professional laundry service. We appreciate your understanding in this matter and look forward to a chance to serve you again.Best Regards,AMGeneral Manager

10/10 Excelente

Erick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love staying here whenever i come out this way
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 6 abr. 2024
Erick, it's wonderful to hear that you enjoy your stays at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton whenever you're in the area. Thank you for choosing us, and we eagerly look forward to your next visit.Best Regards,AMGeneral Manager

10/10 Excelente

Princess

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Princess, thank you for your kind words! It's wonderful to hear that you had a delightful experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We aim to provide a wonderful experience to our guests. We're grateful for your feedback and look forward to welcoming you back soon!Best Regards,AMGeneral Manager

10/10 Excelente

nichole

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay. The rooms are gorgeous and was an easy Uber ride to our concert.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 28 mar. 2024
Nichole, it's wonderful to hear that you enjoyed your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted that the aesthetics of our rooms added to your pleasant experience and that our location worked so well for your concert trip. We hope to have the pleasure of welcoming you back soon!Best Regards,AMGeneral Manager

10/10 Excelente

Rita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice place and if I ever go back that way I would def stay there again. Job well done !!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Rita, your commendation for the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton is greatly appreciated! Our team is delighted to hear that you had a favorable experience, and that we may have the pleasure of accommodating you on your future travels. Thank you for recognizing the effort our team puts into making your stay exceptional!Best Regards,AMGeneral Manager

10/10 Excelente

Maurice, Saint Albans

Viajó con su pareja, Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. The only downside is personal. I like a microwave in my room. There is one down the hall though. The shower is neuveau style glass and open at the top, Door is barn door style. Great if you like to hear your parner do their businees and watch their profile when they shower. Staff was really friendly and efficient. Parking is great. Shopping and dining abound It was too cold and wet to enjoy their patio by the river.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Maurice, we truly appreciate your positive feedback on your experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted to hear that you appreciated the convenient parking, the appealing location surrounded by shopping and dining outlets, and the courtesy of our efficient team members.We understand your preference for in-room microwaves as well as your thoughts on the unique bathroom design. Although it's unfortunate the weather prevented you from enjoying our riverside patio, we hope you'll have another chance to appreciate it during your next visit. Thank you once again for choosing our hotel. We hope to welcome you back in better weather!Best Regards,AMGeneral Manager

10/10 Excelente

Mackenzie

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 11 abr. 2024
Thank you for the fantastic rating, Mackenzie!We strive to make all of our guests feel welcome and relaxed during their time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! We can't wait to see you again soon.Best Regards,AMGeneral Manager

6/10 Aceptable

Angela

Viajó con su pareja
Le gustó: Personal y atención, servicios
Shower head was dirty with built up gunk which we cleaned off before our shower. Fridge was also making loud noises throughout the entire night. Sounded like a knocking sound all night and day. But overall the rest of the stay was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Angela, it's regrettable to hear of your experience with certain aspects of your stay. It's paramount for us that every room is meticulously prepared for our guests and we apologize for any disruptions related to the room amenities. We're glad, however, that you found the rest of your stay pleasant. Your observations are valuable, and we assure you these matters will be given attention. We hope to offer you an impeccable stay in the future.Best Regards,AMGeneral Manager

4/10 Mediocre

Terry

No le gustó: Limpieza, estado de la propiedad e instalaciones
The bed was horribly made, there wasn’t a fitted sheet
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 6 mar. 2024
Terry, we appreciate you bringing this to our attention. Please accept our sincerest apologies for any inconvenience caused due to the bedding arrangements. The usage of flat sheets for our beds is a Hilton worldwide standard & we will make note of your experience and let the brand know. Your feedback is welcomed and valued.Best Regards,AMGeneral Manager

10/10 Excelente

Oscar Christiaan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Industrial style which is very unique. Would be significantly better if there was a fridge in the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Oscar, thank you for your positive feedback! Your comments about NYLO Providence Warwick Hotel, Tapestry Collection by Hilton's distinctive industrial style are appreciated. Noted your suggestion regarding the addition of a refrigerator in the room. We'll certainly take it into consideration for future improvements. We're looking forward to welcoming you back!Best Regards,AMGeneral Manager

2/10 Terrible

Annjahnique

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 29 feb. 2024
Annjahnique, it's disappointing to learn that your stay didn't meet expectations. We continually strive to improve our guest experience and welcome any specific concerns or suggestions you might have. Our team values your feedback and hopes to have the opportunity to provide a more satisfactory experience in the future.

2/10 Terrible

Paul

Viajó con su pareja
Parking is absolutely terrible. Went to take a shower and had no hot water. After about 15 minutes water got "luke" warm for about 5 minutes and then went back to cold. Maintenance came to "fix" the problem. Temperature stayed about the same just increased water pressure. Would not stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 20 feb. 2024
Paul, we regret you experiencing issues regarding parking and shower water temperature. Parking capacity and water temperature consistency are usually well-received attributes, so it's unfortunate that they didn't meet your expectations. Our maintenance team strives to address any reported issues promptly. Thank you for providing this feedback; it's invaluable in helping us improve our services. Offering a more satisfying experience for future visits will be our priority.Best Regards,AMGeneral Manager

10/10 Excelente

Yaryar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 19 feb. 2024
Thank you for the 5/5 rating, Yaryar!It's excellent you enjoyed your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,AMGeneral Manager

10/10 Excelente

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved everything about NYLO, the tranquility of the environment, the convenience of an accessible gym, the layout of the room, the views from the window…everything was stupendous. I would most definitely recommend NYLO to friends, family, and even strangers; a five star hotel indeed. I can definitely see myself returning next time around.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 19 feb. 2024
Joseph, it's wonderful to hear that you had an amazing experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled you appreciated our serene surroundings, fitness facilities, room design, and breathtaking views. Your recommendations are deeply valued and it encourages us to maintain our high standards. We're eagerly awaiting your next visit. Safe travels!Best Regards,AMGeneral Manager

2/10 Terrible

Noris

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 20 mar. 2024
Noris, it seems your stay did not meet expectations, which we sincerely regret. We're dedicated to providing a high-quality experience, and your comments suggest we fell short in your case. Your feedback is valuable and will be directed to our team for action. We hope to have the opportunity to impress you in the future.Best Regards,AMGeneral Manager

6/10 Aceptable

Jackline

No le gustó: Servicios
The hotel was cute & Nothing out of the ordinary. The parking lot is across the street and not well lit at night. The rooms do not come with a refrigerators or microwaves however, there is a microwave on each floor in a common area. Also bring a pair of house shoes or thick to wear in the room the floors are concrete and get very cold.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 11 feb. 2024
Jackline, it's apparent that your accommodations met your basic needs but didn't fully exceed your expectations. We understand your comments about the parking area's lighting and the absence of certain amenities in the rooms. Thanks for highlighting the common area microwaves, indicating they may have been of some use. For future visits, please reach out to our team members directly regarding any specific needs or requests, as they are always eager to assist our guests. Your constructive input will certainly be taken into consideration. We hope to have another chance to offer you a more satisfactory experience.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice would stay again
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 9 feb. 2024
Robert, we're thrilled to hear you had an enjoyable stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's encouraging to learn you're considering us for your future stays. We value your feedback and look forward to welcoming you back soon.Best Regards,AMGeneral Manager

10/10 Excelente

Janet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the cool industrial style. Nice little bar and restaurant on site. Friendly staff, convenient location. Room was clean - awsome shower.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 6 feb. 2024
Janet, thank you for sharing your positive experience at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted to hear you appreciated the distinctive architectural design and our on-site amenities. Our team members aim to provide a clean and comfortable environment, and we're thrilled your room met these standards, especially the shower! Look forward to welcoming you back again.Best Regards,AMGeneral Manager

8/10 Bueno

Ryan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to get to close to attractions. Could hearing all the pipes draining when others would use their bathroom or showers
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 5 feb. 2024
Ryan, we are thrilled to hear that you appreciated NYLO Providence Warwick Hotel, Tapestry Collection by Hilton's location and proximity to local attractions. However, we apologize for any disturbances from the plumbing system of nearby rooms. Rest assured, we are always looking to improve the comfort and satisfaction of our guests. We hope to welcome you back soon where we promise to strive for your perfect stay.Best Regards,AMGeneral Manager

4/10 Mediocre

Erin

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
While it looks really cool the property isn’t very well Maintained. In our room the heater was so noisy that I was awoken even with ear plugs in. We ended up sleeping with the heat off. When I told staff she apologize and that was it. Additionally , the “rain shower” shower head was cracked so you were instead basically pressure washed directly on your head. If you’re looking for a cold room, with no privacy, heating, a painful shower, and poor service- this is your place. On the plus side, the bed was comfy!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 29 ene. 2024
Erin, we truly regret to hear about the disturbances you encountered during your stay. Your experiences with the heater and shower are far from our goal of providing a comfortable and stress-free environment for our guests. We assure you that your feedback has been addressed with our team for improvements. On a brighter note, it's uplifting to hear that you enjoyed the comfort of our bed. We hope for a second chance to provide you with an exceptional stay in the future.Best Regards,AMGeneral Manager

8/10 Bueno

Jillian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 30 ene. 2024
Jillian, thank you for your positive rating of NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It reflects the high standards we set for our guest experience. We would love to hear any areas of improvement or highlights from your visit. Looking forward to welcoming you back in the future!Best Regards,AMGeneral Manager

10/10 Excelente

Jonathan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Christopher checked us in and did a great job. A follow-up text from him asking if we were happy was a nice touch. This is a real fun property, very unique with its industrial feel. Management and staff should be proud of their efforts for making this hotel a great place to stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 29 ene. 2024
Jonathan, we're thrilled to hear about your experience at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's much appreciated that you recognized the exceptional service provided by Christopher and the distinctiveness of our property's industrial feel. Our team members strive to create a welcoming atmosphere for all guests and your words serve as great encouragement. We hope to see you back soon.Best Regards,AMGeneral Manager

10/10 Excelente

Scott

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 23 ene. 2024
Scott, thank you for the outstanding rating! We're pleased to note your positive experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We look forward to hosting you again in the future!Best Regards,AMGeneral Manager

6/10 Aceptable

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The heating system was very noisy, blew hot and cold and ws difficult to control.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 23 ene. 2024
Robert, thank you for sharing your experience. It's unfortunate to learn that you had issues trying to manage the temperature in your room. Our maintenance team appreciates your patience and rest assured, they're constantly working on providing smooth and efficient systems for our guests. We hope to serve you again in the future and better your experience with us.Best Regards,AMGeneral Manager

8/10 Bueno

victoria, uncasville

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 11 feb. 2024
Thanks for the 4/5 rating, Victoria!We're thrilled you enjoyed your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Bueno

barbara

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service el 21 ene. 2024
Thank you for the amazing rating, Barbara!We are excited to see that you had an enjoyable experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Aceptable

Samantha

Viajó en grupo
Overall stay was good, but missing the old Nylo
We love staying at Nylo. We used to stay multiple times a year for various celebrations and trips. It’s been quite a while since our last stay and so much has changed unfortunately. The bar is tiny now they walled off the back and it almost looks like they just store things there now…It was super dark, as they had most of the lights off. There’s no longer a pool table so there’s really nothing to do in there except try to sit at the tiny bar top or one of the dinner tables. Their menu used to be very gluten friendly in their little restaurant. That is no longer the case and I was stuck with ordering a $14 salad that was 90% arugula with a few tomatoes and some cheese. The server was super slow, but she was also by herself and the bar top was full. My husband tried to order an espresso and was told the machine was broken. Our room was perfect, as it usually is. Super clean, had a nice big comfy couch. We stayed in the suite. The pillows are not very comfortable tho. They’re super thin. I do love that check in now has a snack section, along with drinks. That’s a big win as a lot of the restaurants around were closed by 10pm on a Saturday! The overall stay was great but there’s just a lot missing from the old Nylo. We used to hang in the bar and play pool, have snacks, instead we had to go elsewhere for fun. There minimal artwork on the walls now but still holes where it all used to be. The lobby used to have things to do and big comfy chairs and now it’s very minimal.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 19 ene. 2024
Samantha, it's always a delight to welcome back our loyal guests. We appreciate your detailed feedback about your latest experience. We're continuously looking to refine and bolster our services, including those in our bar and restaurant areas. Your comments regarding menu options and facilities will certainly be considered. We're glad you found our room to your liking and enjoyed our new snack area. We strive to keep enhancing our guest experience, and your valuable inputs will help us in this endeavor. We hope to see you again, offering a stay that matches your fond memories of earlier visits.Best Regards,AMGeneral Manager

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 14 ene. 2024
Peter, it's rewarding to know that your experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton met your expectations. Thank you for your rating on Expedia and we can't wait to welcome you back for another exceptional stay.

4/10 Mediocre

Jason

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 8 ene. 2024
Jason, we noticed you rated your stay with us with a low score. We regret to hear that your experience fell below expectations. We would greatly appreciate it if you could provide more details about your stay so that we can work to improve. We hope to welcome you back in the future for a chance to provide a more satisfying experience.Best Regards,AMGeneral Manager

10/10 Excelente

david

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean .. great staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 3 ene. 2024
David, thank you for your wonderful words about NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted to know you appreciated the cleanliness of our establishment and the excellence of our team members. Looking forward to making your next stay just as fantastic.Best Regards,AMGeneral Manager

10/10 Excelente

Larry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So far love the place and the room. Being dog friendly is a god send.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 3 ene. 2024
Larry, it's wonderful to hear the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton met your expectations and you found our pet-friendly policy a significant asset. We always aim to provide an environment that's welcoming for all, including our four-legged friends. We're glad that you are enjoying your experience with us. Thank you for sharing your thoughts.Best Regards,AMGeneral Manager

10/10 Excelente

Mary

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 15 ene. 2024
Thank you for taking the time to leave this wonderful rating, Mary! We hope to see you again soon at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so we can share yet another amazing experience!Best Regards,AMGeneral Manager

4/10 Mediocre

Wendell

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 26 dic. 2023
Wendell, it seems your experience at our hotel was not up to par and we deeply regret hearing this. We hope that despite the setbacks, we'll get another opportunity to serve you better.Best Regards,AMGeneral Manager

10/10 Excelente

Emily

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 22 dic. 2023
Emily, it's wonderful to hear that you had a gratifying experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! Going above and beyond for our guests is what we strive for. We hope to welcome you back shortly for another enjoyable stay.Best Regards,AMGeneral Manager

10/10 Excelente

Richard Anthony

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property we love it
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 19 dic. 2023
Richard, it brings us immense pleasure to know that you recognize and appreciate the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton as a fantastic place to stay. Seeing our dear guests return to us is something we truly value. We're eagerly looking forward to your next visit!Best Regards,AMGeneral Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Spontaneous treat
I booked a room with a king size bed and a walk-in shower as a treat for my husband who has cancer. He needs handicap accessible spaces now and NYLO had everything we needed. His only complaints were that the room felt cold to him (that was my fault, I didn’t think to ask that the heat be raised before we checked in; David is always cold now) and he went home early because he said he had a bigger TV at home. The bed was VERY comfortable and the staff was excellent. Thank You.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 17 dic. 2023
It warms our hearts at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton to know we could provide the level of comfort you and your husband sought. We're sorry to hear that the temperature wasn't entirely to your satisfaction, and rest assured next time we're more than willing to adjust this prior to your arrival. It's pleasing to hear the praise regarding our comfort-focused bedding and our excellent team members. We appreciate you and look forward to your return.Best Regards,AMGeneral Manager