Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 658 de 1000 opiniones" "
10 - Excelente
658
Evaluación: 8 - Bueno. 258 de 1000 opiniones" "
8 - Bueno
258
Evaluación: 6 - Aceptable. 57 de 1000 opiniones" "
6 - Aceptable
57
Evaluación: 4 - Mediocre. 17 de 1000 opiniones" "
4 - Mediocre
17
Evaluación: 2 - Terrible. 10 de 1000 opiniones" "
2 - Terrible
10
9,4/10
Limpieza
9,2/10
Personal y atención
8,8/10
Servicios
8,8/10
Estado de la propiedad e instalaciones
8,8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
ruth
Viajó con su familia
16 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
😘
ruth
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
Cliente verificado
Viajó con su familia
11 ago. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great location. friendly staff. very conformable rooms.
Cliente verificado
Se hospedó 1 noche en agosto de 2019
10/10 Excelente
Eduardo
28 feb. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Buen alojamiento
Muy bien ubicado y comodo
Ana Maria
10/10 Excelente
Renu
Viajó con su familia
21 abr. 2024
Le gustó: Estado de la propiedad e instalaciones
Beautiful property on the edge of the lake! Gorgeous views and you can walk on the lake and see the lake from your room.
Renu
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Lance
9 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place and nice rooms.
Lance
Se hospedó 1 noche en abril de 2024
4/10 Mediocre
PCrystal
Viajó con su familia
14 mar. 2024
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
We travelled NZ for 10 days and this was the only hotel where we did not enjoy our stay. The purpose of our visit to Wanaka was to hike Roy's Peak. The staff were not able to assist us with any information or obtaining water for our hike. They were located away from town and the day we checked in they closed their restaurant at 2pm due to staff shortage and nothing was available to eat or drink for the rest of the day. Also we had to haul our luggage ourselves across the large parking lot to a second floor room that did not have air conditioning.
PCrystal
Se hospedó 1 noche en febrero de 2024
Respuesta de Edgewater, Lake Wānaka el 27 mar. 2024
Kia Ora, it's disheartening to learn that our usual standard of service fell short during your visit. I was surprised to read that our staff were not helpful to you as this is not usually the case. Alternatively, we do have a concierge who is on in the AM & PM who would have been more than happy to provide you with every detail as he is our expert. Regarding offering take away water, we only have sparkling water in glass bottles for sale, but we are happy to refill reusable bottles for guests if they can supply one so apologies if that was unclear. We offer porter services to assist with luggage, and it's regrettable that this option was not extended to you during your stay. We value your feedback and strive to continually improve our services to ensure every guest has a good experience.
10/10 Excelente
Daniel
4 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, very good service
Daniel
Se hospedó 3 noches en marzo de 2024
Respuesta de Edgewater, Lake Wānaka el 12 mar. 2024
Hi Daniel, we are so pleased you enjoyed your stay with us and experienced the high standard of service our team has to offer. Thank you for your feedback and we hope to see you again soon.
10/10 Excelente
Gall, Calabasas
Viajó con su pareja
5 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location , very quiet and superb views
Gall
Se hospedó 1 noche en febrero de 2024
Respuesta de Edgewater, Lake Wānaka el 12 mar. 2024
Kia Ora Gall, thank you for your kind words, we are so pleased you enjoyed your stay with us and the views of Lake Wānaka from our grounds.
10/10 Excelente
Jack
Viajó con su pareja
4 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great suite. Recently updated and comfortable.
Jack
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 12 mar. 2024
Kia Ora Jack, thank you for your feedback, we are so please to hear you enjoyed your stay with us in our newly referbished rooms!
10/10 Excelente
Mike and Denise
Viajó con su pareja
2 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, spacious and very peaceful with a great outlook right on the lake
Mike and Denise
Se hospedó 2 noches en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Hi Mike and Denise, thank you for your feedback, we are so pleased you enjoyed your stay with us!
6/10 Aceptable
Carmel
Viajó con su familia
28 ene. 2024
Le gustó: Limpieza, personal y atención, servicios
Located just out of town - whilst there was a path to walk along the lake, it was a little far for the little legs so we opted to drive.
Our room would have been generous for 2 people and probably very comfortable. With 4 people, the pull out sofa and roll away beds meant it felt very cramped. Fully self-contained was great with a fantastic laundry and functional little kitchen.
Carmel
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Min, Concord
Viajó en grupo
27 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Min
Se hospedó 2 noches en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Kia Ora Min, we are so pleased you had a nice stay with us!
10/10 Excelente
Diane
20 ene. 2024
Diane
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Hi Diane, thank you for your feedback! We are pleased to see you had a great stay with us.
10/10 Excelente
Cliente verificado
20 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Kia Ora, thank you for your feedback, it is greatly appreciated!
8/10 Bueno
Kimberly
20 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely location
Wonderful location, just steps from the water and a pleasant walk to town. The front desk staff were so kind. Just wish they had some air conditioning or better fans for the second floor units on hot summer days.
Kimberly
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Hi Kimberly, thank you for your feedback. we are so pleased you enjoyed your stay with us - we truly are just steps away from the water being nestled into the edge of Lake Wānaka! We are pleased to hear that you had such a great encounter with our front desk staff. Thank you for your feedback regarding the air conditioning. We are pleased to let you know that we are currently in the middle of an extensive hotel refurbishment, and have just completed the first phase at the end of 2023. This first phase produced our newly refurbished Premium Rooms, which include built-in air conditioning! Soon, all of our rooms will have air conditioning once our hotel refurbishments have been completed.
10/10 Excelente
Donna
Viajó con su pareja
19 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Donna
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Kia Ora Donna, thank you for your feedback!
10/10 Excelente
Matthew
17 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Home away from home
Amazing place to stay with friendly staff and very welcoming & homely feel. For a relaxing trip away would definitely recommend.
Matthew
Se hospedó 2 noches en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Kia Ora Matthew, thank you for your feedback, we are so pleased to hear you had a relaxing stay with us and had a great experience with our staff. We hope to welcome you back again soon!
8/10 Bueno
Natasha
Viajó con su pareja
17 ene. 2024
Le gustó: Limpieza, personal y atención, servicios
Nice location right on the lake, making it easy to walk into town. During the summer months the upstairs rooms are quite hot as there is no Air con the fans in the rooms need to be more robust in order to cool the rooms down.
Natasha
Se hospedó 1 noche en enero de 2024
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Kia Ora Natasha, we are so pleased to hear you enjoyed our lovely lakeside location!Thank you for your feedback about the aircon in the rooms. We are pleased to let you know that we are currently in the middle of extensive hotel refurbishments, having just completed the first of our three-phased refurbishment process at the end of 2023. Our newly refurbished Premium Rooms have a heat pump for air conditioning, and soon all our accommodation will include air conditioning once our refurbishment is complete.
6/10 Aceptable
KENICHI
11 ene. 2024
Le gustó: Limpieza, personal y atención
We like this hotel and hope to visit again.
KENICHI
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Joel
4 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Joel
Se hospedó 1 noche en enero de 2024
10/10 Excelente
gerda
13 dic. 2023
gerda
Se hospedó 2 noches en diciembre de 2023
8/10 Bueno
sravan
8 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
sravan
Respuesta de Edgewater, Lake Wānaka el 12 mar. 2024
Kia Ora Sravan, thank you for your feedback, we are pleased to see you enjoyed your stay with us, and hope to see you again soon.
6/10 Aceptable
Rick
Viajó con su pareja
5 dic. 2023
Le gustó: Limpieza
No le gustó: Personal y atención
Room was comfortable and spacious. A lot of construction noise with renovations in progress. For some reason checkin staff insisted on taking a deposit in addition to tge room rate which was held for 3 days after we left. Won’t be returning
Rick
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Arnold, San Francisco
Viajó con su familia y niños pequeños
27 nov. 2023
Le gustó: Limpieza, personal y atención, servicios
Beautiful setting with views of the lake. Property is dated especially in the rooms and could use significant refurbishing.
Arnold
Se hospedó 2 noches en noviembre de 2023
Respuesta de Edgewater, Lake Wānaka el 14 mar. 2024
Hi Arnold, thank you for your feedback, we are pleased to hear you enjoyed our lakeside setting! We are delighted to let you know that the first of our 3 -phased extensive hotel refurbishments was completed at the end of 2023. Our second phase is due to start shortly after easter, which will result in 75% of our property being refurbished by the end of this year. We would love the chance to welcome you back to stay in one of our newly refurbished premium rooms, to see the refurbishments we have made on the property since you stayed with us.
10/10 Excelente
Jamie
27 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, beautiful well equipped rooms with amazing views. Great dining options.
Jamie
Se hospedó 1 noche en noviembre de 2023
10/10 Excelente
Laura, Rancho Palos Verdes
20 nov. 2023
Spacious. Comfortable. Beautiful location. We enjoyed our stay.
Laura
Se hospedó 1 noche en noviembre de 2023
10/10 Excelente
Kwek Wee
Viajó con su familia, Viajó en grupo
20 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will definitely stay here again the next time I come. Love the close-ness of the hotel to the Lake. Friendly and accommodating staff who helped to make arrangements for last min extension of my stay. There was some renovations going on in Block 3.
Kwek Wee
6/10 Aceptable
Duncan
19 nov. 2023
Duncan
Se hospedó 2 noches en noviembre de 2023
10/10 Excelente
Per
12 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Per
Se hospedó 1 noche en noviembre de 2023
6/10 Aceptable
Xiong
8 nov. 2023
Le gustó: Limpieza, personal y atención
We were staying the best lake view room; but there was almost zero Wi-Fi connection there.
Xiong
8/10 Bueno
Susan
Viajó con su pareja
6 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stayed in a lake view apartment. Lovely. Rented bikes and walked the track around the lake several times into town. Nice quiet location. Ate at the restaurant for breakfast and dinner. Unremarkable food. A bit disappointing—food was better in town—but location is great.
Susan
Se hospedó 2 noches en noviembre de 2023
10/10 Excelente
Priyesh
3 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lake view amazing property
The property was next level and lake view is a must. The only downside is the internet which was a major challenge in properly but the duty manage Hary Singh went out of his way to help and changed our room and made sure that our issue was resolved. Internet was still not to 100% but really apply the effort they made.
Priyesh
Se hospedó 2 noches en octubre de 2023
10/10 Excelente
Barbara
Viajó con su pareja
28 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The view was spectacular!
Barbara
Se hospedó 1 noche en octubre de 2023
8/10 Bueno
stephen
Viajó con su pareja
27 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely location and room clean and quiet. Late check in time at 3pm compared to most hotels.
Comfortable bed but difficult to access sockets for phone charging and the cord on the kettle is too short to use at its designated place, we had to plug it in next to the TV instead which could be a bit iffy
stephen
Se hospedó 1 noche en octubre de 2023
10/10 Excelente
Yasuto
Viajó con su familia
24 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice view!
Yasuto
Se hospedó 1 noche en octubre de 2023
10/10 Excelente
Cliente verificado
20 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 1 noche en octubre de 2023
2/10 Terrible
Biao
17 oct. 2023
No le gustó: Personal y atención
we were rejected to check in because we arrived at 1pm not 3pm, this was understandable, but after several hours driving, my wife asked to use their toilet, the lady at the reception said "No". We will never come back to you again.
Biao
Se hospedó 1 noche en octubre de 2023
Respuesta de Reservations el 19 oct. 2023
Dear BiaoRelating to our check-in policy, check-in is not until 3pm, however we will always do our very best to check you in as early as possible if you happen to arrive early. I have spoken with the reception team who can confirm they did contact housekeeping to put a priority on getting your room ready.I have investigated into what happened on the day of the 12th and can confirm that the entire resort had a full water shutdown due to fire hydrant maintenance on that afternoon which lasted for 90 minutes. Due to the water supply being shut off, the lavatories were out of use over this time. I have discussed with reception who can confirm that they did explain this at the time, however I understand that the communication could have possibly been clearer. I on behalf of Edgewater apologize for the inconvenience this must have caused and hope to put a better strategy in place in the case we have this happen in the future. We appreciated your feedback and hope you enjoyed the rest of your time in Wanaka. The Edgewater Team
8/10 Bueno
Daniel
Viajó con su familia
14 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was late. Took until 5pm each day to get the room made up and the WiFi in our room was almost non existent. Was told there weren’t other complaints and should be fine but never really cared.
It’s a shame because it is such a nice property. The restaurant was great. Nice beer on tap. And Wanaka itself is a fantastic part of the world!
Daniel
8/10 Bueno
Alethea
Viajó por negocios
13 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No hot water overnight
Great scenery of the pond and lakes. Just like what the photos said. However we had no showers in the morning because the people in the downstairs room ran 44mins shower, completely drained the shared tank between the the units. This is totally unacceptable for a property this size does not eun on gas for water.
Alethea
Se hospedó 1 noche en octubre de 2023
Respuesta de Edgewater, Lake Wānaka el 16 oct. 2023
Hi Aletha, We apologise for any inconvenience you encountered due to the limited availability of hot water during your stay. We understand the importance of a comfortable and relaxing stay, and how frustrating it can be to experience a shortage of hot water. Our Hotel’s hot water system is designed to accommodate the needs of our guests however certain demands like you have described can exceed the capacity of the hot water tank resulting in a temporary depletion of hot water. Due to this, and our commitment to sustainability, we do have signage in the rooms that ask guests to conserve water during their stay with us by having shorter showers to help with these factors. We have taken your feedback on board, and are pleased to let you know that we are currently in the process of addressing hot water availability issues within our refurbishment whilst still adhering to our commitments to sustainable water usage.
6/10 Aceptable
Jonathan
4 oct. 2023
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Accomodation was fine. Frustrating trouble checking in and ended up over charged.
Jonathan
Se hospedó 1 noche en septiembre de 2023
Respuesta de Edgewater, Lake Wānaka el 6 oct. 2023
Hi Jonathan, we are sorry to hear that you found the check-in & check-out process frustrating, this is definitely not the service we aim to provide. I trust that the Front Office team have rectified the overcharge, and we apologise for the inconvenience.If you want to discuss anything further, please reach out to Alexandra our Guest Experience Manager at gem@edgewater.co.nz, and she will be able to assist you.
10/10 Excelente
Qiantai
Viajó con su familia y niños pequeños
24 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great amenities and location of property. Near enough to be convenient, and far enough to be quiet and peaceful for wonderful rest.
Qiantai
Se hospedó 2 noches en septiembre de 2023
Respuesta de Edgewater, Lake Wānaka el 16 oct. 2023
Hi Qiantai, we are so pleased to hear you enjoyed your stay with us! Thank you for your feedback, and we hope to see you again soon.
8/10 Bueno
Anthony
24 sept. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great staff, but property a bit tired.
This was an ok stay. Staff very helpful and friendly, restaurant quite good. The property itself looks and feels a bit tired, probably due for a refurb.
Anthony
Se hospedó 2 noches en septiembre de 2023
Respuesta de Edgewater, Lake Wānaka el 16 oct. 2023
Hi Anthony, thank you for your feedback. We are pleased to let you know that we are currently carrying out refurbishments on the hotel, with our first phase due to be completed at the end of this year. This first phase includes 3 of our hotel blocks.
6/10 Aceptable
Chris
22 sept. 2023
Chris
Se hospedó 1 noche en septiembre de 2023
6/10 Aceptable
Michael
8 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Michael
Se hospedó 1 noche en septiembre de 2023
10/10 Excelente
Chao-Chun
Viajó con su familia y niños pequeños
1 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything all good
Chao-Chun
Se hospedó 5 noches en agosto de 2023
Respuesta de Edgewater, Lake Wānaka el 11 sept. 2023
Hi Chao-Chun, thank you for your review, we are so pleased you enjoyed your stay with us. We hope to see you again soon!
10/10 Excelente
michael, anacortes
27 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
michael
Se hospedó 4 noches en agosto de 2023
Respuesta de Edgewater, Lake Wānaka el 11 sept. 2023
Hi Michael, thank you for your review! We hope to see you again soon.
10/10 Excelente
Xinchen
26 ago. 2023
Xinchen
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Cliente verificado
Viajó con su familia
21 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The staffs at the hotel is really helpful and friendly. I left my backpack at the breakfast place and it was turned in to the front desk. When I return in the afternoon, the backpack was place on the front desk counter for me. Everything was in order. Have to say that people of NZ have very high integrity! Great experience.
Cliente verificado
Se hospedó 2 noches en agosto de 2023
Respuesta de Edgewater, Lake Wānaka el 28 ago. 2023
Kia Ora, we are glad to hear that you had such a lovely stay with us. We take great pride in providing a kind and courteous service, and it's wonderful to hear that our team were able to return your bag to you efficiently. Thank you for taking the time to share your experience, and we hope you welcome you back in the future.
10/10 Excelente
Ka sin
Viajó con su familia y niños pequeños, Viajó con su familia
20 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good travel experience
Ka sin
Se hospedó 1 noche en agosto de 2023
Respuesta de Edgewater, Lake Wānaka el 28 ago. 2023
Kia Ora Ka sin, we are so pleased you enjoyed your stay! Thank you for your lovely feedback, and we hope to see you again soon.