6/10 Aceptable
Kayla M.
22 nov. 2024
No le gustó: Limpieza
Lots of issues and no help from vacasa
We had issues with all of the TVs. We were only able to get main tv upstairs or downstairs to work. Not both at the same time. One of TVs in the bedroom was missing a remote and the other had issues with no volume and disconnecting from the internet. There was also a very loud alarm going off outside. I tried calling the number listed in the house, emailing the local email address, emailing Vacasa, and calling vacasa however I didn’t receive a response until the next day and it just said, sorry I can’t help you with the TVs. I never heard anything about the alarm. The first morning of our stay, we woke up and noticed that the deadbolt wasn’t actually locking the door. We could lock it from the inside and someone was still able to unlock it from the outside. We assumed the batteries were dead, I tried calling, the local numbers, emailing, and emailing and calling vacasa. I was told the same info about trouble shooting over and over, all day long. I kept insisting that we had tried everything that had been mentioned and was still told to trouble shoot the exact same way. It wasn’t until around 8pm, after I demanded that someone come out and look at it because we didn’t feel safe, that I finally received an email and a phone callfrom someone local. She was the first person that actually listened to what I was saying. She apologized and drove all the way from Newport at 9:00pm to fix the
Kayla M.
Se hospedó 2 noches en octubre de 2024