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Opiniones sobre The Atrium Resort by VSA Resorts

3.5 out of 5
The Atrium Resort by VSA Resorts
315 21st St, Virginia Beach, VA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 451 de 1065 opiniones" "
Evaluación: 8 - Bueno. 380 de 1065 opiniones" "
Evaluación: 6 - Aceptable. 126 de 1065 opiniones" "
Evaluación: 4 - Mediocre. 58 de 1065 opiniones" "
Evaluación: 2 - Terrible. 50 de 1065 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Se hospedó 2 noches en agosto de 2023
Respuesta de Sean Parkin el 12 ago. 2023
Thank you Jose for the awesome rating. We hope you and your family had a great time.

10/10 Excelente

Marielena

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en junio de 2023
Respuesta de Ocean Sands el 7 jun. 2023
Thank you for taking the time to give us your feedback.

10/10 Excelente

Liliana

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Buenos
Se hospedó 3 noches en julio de 2022
Respuesta de Bill el 22 jul. 2022
We enjoyed hosting you.

8/10 Bueno

Jose David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Una linda experienci muy lindo hotel
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

mario orlando, Estados Unidos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Satisfactorio
Un buen fin de semana con la colaboración del hotel.

10/10 Excelente

Osorio family

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy satisfecho
Despues de mucho buscar me decidi por Atrium , quede muy satisfecho, la atencion del personal fue muy amable, la ubicacion del hotel Es a dos Cuadras de la playa. Las habitaciones son amplias, el bano tambien muy amplio, el area de cocina totalmente habilitada para cocinar( platos, tasas, cafetera, microwave, tostadora, lavaplatos, etc). En general muy limpio, dos tv LCD de pantalla plana, con servicio de cable... Etc . Muy satisfecho..

8/10 Bueno

Richard

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Solid affordable choice for the ocean front area during tourist times. The building is old so it does come with some aging fixtures and stuff of the sort. I didnt use the stove top at all so i cant speak to that, but the fridge kept beers cold and the shower was hot with good pressure. Lack of smart TVs is the only real articulable downside i can think of, but the easy to access indoor pool and jacuzzi makes up for it. Overall i will stay here again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jon

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Was a nice place with a large enough kitchen for preparing food. Microwave doubles as a convection oven! Master was spacious as was the sitting room and the king bed was very comfortable. Front desk staff was friendly and accomodating, as well. Overall a good value! One negative is that the floors transmit vibration into the room which is something that took a bit of getting used to, and when neighbor' children were a bouncing around it shook the bedroom door in a manner that it rattled like someone was knocking.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Anthony

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved my stay here. We did have an unfortunate fire that was taken care of quickly on the 2nd floor. Only issue I have was with the hot water not staying warm long. Seemed to get cold within a few minutes. But loved staying here would stay again.
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Lisa

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
The bedding was dirty and stained
Respuesta de Sean Parkin el 24 abr. 2024
Thank you Lisa for the review. Sorry to hear about the linen, hope we were able to promptly get it changed for you. We hope you have a great time with us at the Atrium and will return soon.

10/10 Excelente

Symirah

Viajó con su pareja, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Heated pool & could use the sister properties' amenities! Fully equiped kitchenette, and 2 blocks away from the beach
Se hospedó 2 noches en abril de 2024
Respuesta de Sean Parkin el 24 abr. 2024
Symirah it was a pleasure to host you and guests. We hope you had a blast and will return soon.

2/10 Terrible

sravan

No le gustó: Estado de la propiedad e instalaciones
Says it’s a resort but doesn’t have enough ventilation and basic amenities, welcome kit, mattress…
Se hospedó 1 noche en abril de 2024
Respuesta de Sean Parkin el 24 abr. 2024
Hello Sravan sorry we did not meet expectation and making us aware of areas of improvement.

6/10 Aceptable

Rochelle

Viajó con su familia
Le gustó: Limpieza
It was okay did what it needed ro do for our short weekend get away. Pool is really small but stays open late. Staff was friendly .
Se hospedó 2 noches en marzo de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Thank you Rochelle for the review.

2/10 Terrible

Melvin

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The pictures did not tell the true story od this hotel. The hotel is old.ans dates. I parked the very small parking lot, found a room at another hotel then left.
Se hospedó 3 noches en abril de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Hi Melvin, sorry to hear we did not meet expectations. Thank you for your feedback.

10/10 Excelente

Elaine

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Elaine thank you for the wonderful score. We hope you and your family had a blast.

4/10 Mediocre

Catrina

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Thank you Catrina for your feedback.

10/10 Excelente

Robbie

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It really needs some type of breakfast
Se hospedó 3 noches en abril de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Hi Robbie, glad to see you had a great time. Thank you for leave a score.

10/10 Excelente

Neil, Dix Hills

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rooms are very nice clean and bed are comfortable shower has good pressure the employees are pleasant the only thing I would change is the hot tub looked a little uninviting. Other than that place is great will definitely stay again
Se hospedó 3 noches en abril de 2024
Respuesta de Sean Parkin el 18 abr. 2024
Thank you Neil for the great feedback, we are happy to see you and your family had a great time.

10/10 Excelente

Maddie

Le gustó: Limpieza
Enjoyed the pool, and the room came fully furnished with everything you would need to cook and eat.
Se hospedó 1 noche en abril de 2024
Respuesta de Sean Parkin el 9 abr. 2024
Thank you Maddie for taking the time to leave us a review and your feedback. The pool is really nice and we are glad you enjoyed it. Hope to see you back again soon.

10/10 Excelente

Selena

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Sean Parkin el 9 abr. 2024
Thank you Selena for the review. We are so glad to see you and your family had a great time and we hope to host you and your family again soon.

8/10 Bueno

Tonya

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I love the fact i could relax and the pool area was clean and comfee.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sean Parkin el 6 abr. 2024
Thank you Tonya for taking the time to leave a review. The pool is nice and relaxing. Glad you enjoyed yourself.

2/10 Terrible

Lisa

No le gustó: Limpieza, estado de la propiedad e instalaciones
No towels at the pool or hot tub. Very dirty in the pool and hot tub room. And there was nothing to do. No on site entertainment.
Se hospedó 4 noches en marzo de 2024
Respuesta de Sean Parkin el 6 abr. 2024
Thank you Lisa for taking the time to leave a review and give us your feedback.

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and very comfortable. Would return.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sean Parkin el 6 abr. 2024
Thank you Susan for taking the time to leave a review. We are so happy to see you and your family had a wonderful time with us.

8/10 Bueno

Melanie, Polson

Le gustó: Limpieza
Clean and quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de Sean Parkin el 22 mar. 2024
Thank you Melanie for taking the time to leave a review. We are glad to see you had a great time and hope to have you and your family back soon.

10/10 Excelente

sarah

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The cable tv was sporatic. it went in and out over 20 times in an hour. The queen bed was usupported in the middle frame and therefor sagged.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sean Parkin el 22 mar. 2024
Thank you Sarah for the 5 out of 5 review. Apologize for the tv issues and bringing them to our attention. We appreciate your feedback and hope to have you back soon.

10/10 Excelente

Roger

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Sean Parkin el 22 mar. 2024
Thank you Roger for the 5 out of 5 review and taking the time to do so. We hope to have you and your family back soon.

2/10 Terrible

Cassie

Se hospedó 4 noches en octubre de 2023
Respuesta de Sean Parkin el 1 nov. 2023
Thank you Cassie for the review. Sorry to hear we did not meet expectations.

2/10 Terrible

James

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
CLOSED for Renovations!
I made this reservation for a business trip. Then I found out just before the trip that the Atrium was CLOSED for renovation. Thankfully the VSA Resorts (parent company) shifted my reservation to the Ocean Sands Resort a few blocks away. But it was VERY BAD management to not inform me of this change well ahead of my trip. The Ocean Sands was fine, but having driven up to an empty building at first was not something I appreciated.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Hi James, sorry about the inconvenience this had caused.

4/10 Mediocre

Dennis

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Atrium closed - no warning of change of property
We never were able to stay at the Atrium. Our reservation was moved to another property, because the Atrium was closed for renovations. HOWEVER - No one told us about the change. We showed up to the Atrium late at night to find it closed, and the lady working there at the time was very unhelpful. The other property was good, and we had a great stay there. BUT we never stayed at the Atrium
Se hospedó 4 noches en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thank you Dennis for your feedback. Apologize for the inconvenience this caused.

6/10 Aceptable

linda

Viajó por negocios, Viajó en grupo
When showing up on site the property was closed (for good). I didn't receive an alternate email listing the upgraded property site until a half hour after I arrived on site. There is a need to communicate with Expedia that the Atrium is no longer available for booking reservations.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thank you Linda for taking the time to give us your feedback. We apologize for the inconvenience this has caused.

2/10 Terrible

Cassie

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Hi Cassie sorry we did not meet expectations.

6/10 Aceptable

Krystle

No le gustó: Estado de la propiedad e instalaciones
We stayed one night, got locked out our room because the key stop working. The front desk gave us a nee key which still did not work. We had to ho back to the front desk on the third time the lady used her master key to open up. This left us with no key to leave the room without being locked out.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thank you Krystle for your review. We hope you a good time. Sorry about the key issues.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Comodidad de la habitación
In town for a week working. The Atrium fit our needs, pool was dirty the whole time we were there. No big deal, but seeing a disgusting film floating around in it everyday wasn’t pleasant. Outside of the room the carpeting could use a serious cleaning or change it all together. Otherwise, everything else was great. The room was equipped with all the amenities you could need. A solid 7 out of 10 stay for me.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thankyou for taking the time to leave a review and we hope you have a wonderful stay and come back soon to stay with us.

8/10 Bueno

Mike, TUCSON

The room was pretty clean, I had to ask them to vacuum the floor, as it needed it. Kenny (maintenance) came up promptly do that. The AC in room 307 wasn't working, so they moved me to another room. Sean (ad min) approved a late check out for which was prompted by Joyce, she was great. Kenny, Melissa and Joyce were wonderful to me, they are an asset to the company. The wifi for the TV was horrendous and would go down for 10 minutes at a time. Atrium would definitely be losing business because of that. The staff made my stay there very enjoyable, but the company needs to spend some money to make their jobs easier, especially when dealing with people that are upset about TV reception.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thank yo Mike for taking the time to leave a review. We are happy to see you had a wonderful time.

6/10 Aceptable

Mike, TUCSON

Se hospedó 4 noches en octubre de 2023
Respuesta de Sean Parkin el 25 oct. 2023
Thank you Mike for taking the time to leave a review. We hope you had a great time.

10/10 Excelente

Karter

Se hospedó 1 noche en octubre de 2023
Respuesta de Sean Parkin el 1 nov. 2023
Thank you Karter for taking the time to leave a review. We hope you and you family had a great time.

6/10 Aceptable

Michael

Se hospedó 3 noches en octubre de 2023
Respuesta de Sean Parkin el 1 nov. 2023
Thank you Michael for taking the time to leave a review. We hope you had a good time.

10/10 Excelente

CORA

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Everything was wonderful from check in to check out. Will definitely be staying here again
Se hospedó 3 noches en octubre de 2023
Respuesta de Sean Parkin el 1 nov. 2023
Thank you Cora we hope you had a wonderful time and will come back soon to visit.

10/10 Excelente

Mia

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Jason

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza
When we checked in, we were given keys to a room that was already occupied which was inconvenient and frustrating for both us and the people in the room we were attempting to get into. We were switched to another room quickly but the new room had cleanliness issues. The toilet was disgusting with urine all over the rim along with a giant pubic hair. It clearly had not been cleaned.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Aleshia

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Marilou

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great and first time experience to this hotel.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Katie

Viajó con su pareja
Le gustó: Limpieza, servicios
I had a lovely stay.
Se hospedó 5 noches en septiembre de 2023

4/10 Mediocre

Pearl, CHARLOTTE

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
They need to upgrade the property and fix the internet and cable connections in the hotel. Their staff should look more professional and be more helpful.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Shane

Staff was nice. Ice machines out of order. Hot water doesn't stay hot for long while taking a shower. Floors are dirty. Just where a pair of white socks. Youll be amazed. Wasnt a bad stay just those three things. Hopefully they will address some of them. Then i give it 5 stars.
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

Lori

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sean Parkin el 3 oct. 2023
Thank you Lori for taking the time to leave a review. We are so glad to see you had a wonderful time. We hope to have you and your family back soon.

8/10 Bueno

Angela

Se hospedó 2 noches en septiembre de 2023
Respuesta de Sean Parkin el 3 oct. 2023
Thank you Angela for taking the time to leave a review. We hope you and your family had a wonderful time.

8/10 Bueno

Charlotte

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Overnight Beach Visit
Great overnight stay. Perfect for me & my daughter. Loved the location….close to everything we needed! Staff was very friendly. Lots of room & comfy bed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sean Parkin el 3 oct. 2023
Thank you Charlotte for taking the time to leave a review. We are so glad to se you had a great time.

6/10 Aceptable

Leslie

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sean Parkin el 3 oct. 2023
Thank you for taking the time to leave a review. We hope you had a wonderful time.

10/10 Excelente

Cynthia Nieves

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff, clean rooms, except they didn't sweep or mop the room. I had to do that myself, otherwise it was a nice stay
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sean Parkin el 3 oct. 2023
Thank you for taking the time to leave a review. We are so happy to see you had a wonderful time with us. Hope you and your family come back soon.