I don't know if it was just when we went but there were several issues. My husband was taking a shower when all the cold water disappeared-not hot but cold. It was so hot he could not reinse the soap off of him. There was no one at reception or ansering the phone. It took about 15 minutes to get if fixed. Then the next morning the water was out again so you could not flush the toilets. Also, I felt the pool needed a good cleaning. This should be a beautiful place to stay but the issues were large. Also, I did not feel the staff was very friendly.