Salas de tratamiento para parejas, tratamientos corporales

Opiniones sobre Tivoli Marina Vilamoura

5 out of 5
Tivoli Marina Vilamoura
Apartado 65, Marina Vilamoura, Loulé

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 600 de 1002 opiniones" "
Evaluación: 8 - Bueno. 286 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 85 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 26 de 1002 opiniones" "
Evaluación: 2 - Terrible. 5 de 1002 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

9,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jonatan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de Tivoli Marina Vilamoura el 17 ene. 2022
Dear Mr. Jonatan, Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are thrilled to have met your holiday fair expectations. It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon. Best regards, Hugo Gonçalves The General Manager

10/10 Excelente

JAIME

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Es un excelente Hotel sin comparación buenísimo
Se hospedó 1 noche en noviembre de 2021
Respuesta de Tivoli Marina Vilamoura el 24 nov. 2021
Dear Mr. Jaime, Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are thrilled to have met your holiday fair expectations. It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon. Best regards, Hugo Gonçalves The General Manager

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en noviembre de 2020
Respuesta de Hugo Gonçalves, Director Geral el 9 dic. 2020
Estimado hóspede, Os comentários dos nossos hóspedes são fundamentais para a otimização continua dos nossos níveis de serviço, como tal, a equipa do Hotel gostaria de agradecer o facto de ter avaliado a sua mais recente estadia. É com enorme satisfação que constatamos ter contribuído para uma experiência tão positiva. Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en octubre de 2020
Respuesta de Hugo Gonçalves, Director Geral el 20 oct. 2020
Estimado hóspede, Os comentários dos nossos hóspedes são fundamentais para a otimização continua dos nossos níveis de serviço, como tal, a equipa do Hotel gostaria de agradecer o facto de ter avaliado a sua mais recente estadia. É com enorme satisfação que constatamos ter contribuído para uma experiência tão positiva. Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien, buenas instalaciones, limpieza, vistas. Lo recomiendo
Se hospedó 7 noches en diciembre de 2019
Respuesta de El Director General Hugo Gonçalves el 21 ene. 2020
Estimado cliente Los comentarios de nuestros huéspedes son fundamentales para la mejora continua de nuestro servicio. Por ello, el equipo del hotel le agradece que haya valorado su reciente estancia. Nos llena de satisfacción haber sido partícipes de una experiencia tan positiva. Será un placer darle de nuevo la bienvenida a nuestro hotel. Reciba un afectuoso saludo, El Director General Hugo Gonçalves

8/10 Bueno

susana

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
El hotel mejor ubicado de la marina de Vilamoura
Hotel en la marina de Vilamoura, muy bien localizado, entre el puerto y la playa. Su ubicación es la gran ventaja de este hotel, pero como hotel de 5 estrellas se queda un poco deficiente... La habitación del hotel es correcta, pero mejorable en la limpieza sobre todo del baño ( la limpieza de los azulejos de la pared y del suelo era claramente mejorable) . En la zona de la piscina, pone como norma que no se reservan las tumbonas.... sin embargo a las 9 de la mañana ya había tumbonas reservadas y podían ser las 12 de de mañana y seguían sin ocuparse por los huéspedes .... no habiendo nadie que controlase esto. El personal que atendía la zona de la piscina es escaso ( tardaban en traer las consumiciones) .... sobre todo teniendo en cuenta que estamos hablando de un hotel en teoría 5 estrellas.
Se hospedó 7 noches en julio de 2019
Respuesta de Hugo Gonçalves - General Manager el 5 ago. 2019
Estimada Sra. Susana, Los comentarios de nuestros huéspedes son fundamentales para la mejora continua de nuestro servicio. Por ello, el equipo del hotel le agradece que haya valorado su reciente estancia. Lamentamos escuchar que su experiencia no ha cumplido con sus expectativas. Analizaremos las situaciones que menciona y tomaremos en cuenta sus comentarios para futuras mejoras. Será un placer darle de nuevo la bienvenida a nuestro hotel para revertir su opinión sobre nuestros servicios. Reciba un afectuoso saludo, El Director General Hugo Gonçalves

10/10 Excelente

Mercedes

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2019
Respuesta de General Manager el 1 feb. 2019
Dear Mrs. Mercedes, It is very rewarding to receive such excellent feedback from satisfied guests and we hope to welcome you and your family back on many more occasions. Best regards, The General Manager Jorge Beldade

10/10 Excelente

Pedro, Cordoba(España)

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Como siempre que me alojado en el ha sido muy agradable
Se hospedó 2 noches en agosto de 2017
Respuesta de General Manager el 5 oct. 2017
Estimado Sñr. Pedro, Gracias por su preferencia de Tivoli Marina Vilamoura. Puede estar seguro de que vamos a seguir trabajando duro para asegurar la prestación de servicios de calidad en todos los niveles y experiencias positivas para todos nuestros huéspedes. Esperamos tener el placer de volver a recibirlo. Atentamente, Jorge Beldade Director General

6/10 Aceptable

Inés

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel con instalaciones muy viejas
Respuesta de Jorge Beldade el 6 oct. 2015
Estimada Inés, Gracias por haber compartido su comentario sobre su estancia en el Tivoli Marina Vilamoura en Hotels.com. Lamentamos que su estancia no haya alcanzado sus expectativas. Sentimos las molestias causadas y tendremos en cuenta su feedback para futuras reformas Esperamos tener el placer de volver a recibirlo. Atentamente, Jorge Beldade Director General

6/10 Aceptable

Carlos, Zaragoza

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Observación Hoel Tívoli en Villamoura.
Una buenísima ubicación. Buen servicio, personal muy amable. Para ser un 5 estrellas necesita una gran remodelación, se ve muy antiguo.
Respuesta de Jorge Beldade el 10 sept. 2015
Estimado Carlos, Agradecemos por compartir su experiencia en el Tivoli Marina Vilamoura. Nos complace saber que le ha gustado nuestra magnifica ubicación, la calidad del servicio y además nuestro personal. Tendremos en cuenta sus comentarios para que podamos mejorar nuestros estándares. Deseamos poder verlo en nuestro hotel en su próxima estancia en Vilamoura. Atentamente, Jorge Beldade Director General

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
This was an amazing stay!!! From the greeting, to the attention given - the staff are a 12 on a scale of 10!!, to the property itself, the view from my room, top notch breakfast buffet and Peppers Steakhouse restaurant. I hated to leave and hope to return. Highly highly recommended. Tivoli got Everything right!
Se hospedó 3 noches en abril de 2024
Respuesta de Tivoli Marina Vilamoura el 17 abr. 2024
Dear Mrs. Carol, Thank you immensely for your glowing review of your recent stay at the Tivoli Marina Vilamoura. It brings us immense joy to hear that we were able to contribute to a memorable experience. Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

tarshia

Se hospedó 3 noches en marzo de 2024
Respuesta de Tivoli Marina Vilamoura el 23 abr. 2024
Dear Tarshia, Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura in a near future. Best regards, Hugo Gonçalves The General Manager

10/10 Excelente

Sreekumaran, Oxford

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location and very friendly staff!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Tivoli Marina Vilamoura el 4 abr. 2024
Dear Sreekumaran,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. We are extremely proud to have contributed to a fantastic experience! Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

nikolai, surfside

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very nice hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Tivoli Marina Vilamoura el 19 mar. 2024
Dear Mr. Nikolai,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura in a near future. Best regards, Hugo Gonçalves The General Manager

10/10 Excelente

scott

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location , staff. And facilities
Se hospedó 2 noches en marzo de 2024
Respuesta de Tivoli Marina Vilamoura el 12 mar. 2024
Dear Mr. Scott,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Marshall

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent service!
Se hospedó 3 noches en febrero de 2024
Respuesta de Tivoli Marina Vilamoura el 28 feb. 2024
Dear Mr. Marshall, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We are delighted to understand you had an excellent stay with us. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

8/10 Bueno

henrique

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel Otimo! Localização perfeita, bonito e atendimento excelente
Se hospedó 2 noches en febrero de 2024
Respuesta de Tivoli Marina Vilamoura el 16 feb. 2024
Estimado Senhor Henrique,A equipa do Hotel gostaria de agradecer o facto de ter avaliado a sua mais recente estadia. Aliado à excelente localização do Hotel, com vista para a praia e junto à Marina de Vilamoura, temos, de facto uma equipa de excelência que de tudo faz para atender às necessidades e expectativas dos nossos clientes. Ficamos extremamente orgulhosos em saber que teve uma experiência encantadora connosco.Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 Excelente

Sandra

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Tivoli Marina Vilamoura el 20 mar. 2024
Estimada Sra. Sandra, Muito obrigado pela escolha do Tivoli Marina Vilamoura e pelo tempo que dispensou na avaliação dos nossos serviços. Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 Excelente

Gladaniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Tivoli Vilamoura lugar de descansar
O hotel muito confortável e os funcionários solicitos e agradáveis
Se hospedó 4 noches en enero de 2024
Respuesta de Tivoli Marina Vilamoura el 18 ene. 2024
Estimado Sr. Gladaniel,Gostaríamos de agradecer a sua preferência pelo Tivoli Marina Vilamoura e o tempo que dispensou na avaliação da sua recente estadia. É com enorme satisfação que constatamos ter contribuído para uma experiência tão positiva. Seria um prazer poder voltar a receber em breve a sua visita no Tivoli Marina Vilamoura. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 Excelente

Bernie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Tivoli Marina Vilamoura el 18 ene. 2024
Dear Mr. Bernie,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

8/10 Bueno

Jonathan

Se hospedó 4 noches en enero de 2024
Respuesta de Tivoli Marina Vilamoura el 18 ene. 2024
Dear Mr. Jonathan, Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing score of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences. Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have been regular visitors to the Tivoli since 2005 , the recent upgrades both inside and outside of the Hotel have improved the visitor experience .Enjoyed our Junior Suite with a sea view and the excellent New year's eve event in the Conference centre featuring a very good performance by renowned Portuguese singer Pedro Abruhosa.As always at the Tivoli it is the many superb staff who always go to extra mile for you which makes our visits so pleasant . Right from star porters Jorges and Andriv to the Argo bartenders to Ricardo and Quinto at the Glee cafe and Jose at the New year celebrations they all represent the Hotel so well .Muito obrigardo to all .Difficult to find anything that was not five star during our week visit over the festive season .A Comfortable bed , waking up to the sound of the sea , strolling on the beach for thirty minutes before a high quality breakfast is not a bad start to the day .
Se hospedó 7 noches en diciembre de 2023
Respuesta de Tivoli Marina Vilamoura el 18 ene. 2024
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We greatly appreciate your recognition of the efforts of our employees and would like to extend our sincere thanks for this glowing endorsement.It is extremely valuable for us to receive such feedback from a valued guest who knows our team and service so well. We are looking forward to welcoming you soon at Tivoli Marina Vilamoura.Best regards, Hugo Gonçalves General Manager

10/10 Excelente

ken

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel, service and location are fabulous - stayed many times and can’t wait to return again soon!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hugo Gonçalves | General Manager el 6 ene. 2024
Dear Mr. Ken,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Andrew

Se hospedó 3 noches en diciembre de 2023
Respuesta de Hugo Gonçalves | General Manager el 6 ene. 2024
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are very glad to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort! Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Mahboubeh

Se hospedó 2 noches en diciembre de 2023
Respuesta de Tivoli Marina Vilamoura el 19 ene. 2024
Dear Mr. Mahboubeh, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Julien

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Une magnifique parenthèse en famille avec bébé
Nous avons été très bien accueillis par le personnel de l’hôtel. Le séjour a été parfait et confortable! Ma femme a adoré le spa
Se hospedó 4 noches en diciembre de 2023
Respuesta de Tivoli Marina Vilamoura el 13 dic. 2023
Dear Mr. Julien,Thank you for taking the time to evaluate your recent experience at Tivoli Marina Vilamoura.Our team is delighted to understand you enjoyed your recent stay and that you had a great time with your family. We can't wait for your next visit and continue to provide fond memories for your family holiday.Kind Regards,Hugo GonçalvesGeneral Manager

6/10 Aceptable

Helena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Tivoli Marina Vilamoura el 7 feb. 2024
Dear Mrs. Helena,Thank you for taking the time to share your experience.We appreciate your feedback and see that there is room for improvement based on the score of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. We will carefully analyse our service to ensure we take corrective action and restore your confidence in our hotel. Best regards, Hugo Gonçalves General Manager

8/10 Bueno

LUIS A.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tivoli Marina Vilamoura el 13 dic. 2023
Estimado Hospede,Agradecemos o tempo dispensado na avaliação da sua recente estadia no Tivoli Marina Vilamoura.Ansiosos pela sua próxima visita à nossa propriedade.Melhores cumprimentos,Hugo GonçalvesDiretor Geral

10/10 Excelente

Nasirdeen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome!!!
Excellent facility, friendly staff, breakfast is an awesome and clean environment. It is worth the money and highly recommended. I will be back!!!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Tivoli Marina Vilamoura el 5 dic. 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Our team are thrilled to hear that you enjoyed your stay and found our breakfast selection to be exceptional. It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments. Best regards, Hugo Gonçalves General Manager

8/10 Bueno

MARTINE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
sérénité
Se hospedó 4 noches en noviembre de 2023
Respuesta de Tivoli Marina Vilamoura el 28 nov. 2023
Dear Mrs. Martine,L’équipe de l’Hôtel vous remercie d’avoir évalué votre dernier séjour. Nous sommes heureux de constater que nous avons pu contribuer à une expérience si positive. Ce serait un plaisir de l’accueillir de nouveau à l’Hôtel. Nos Salutation Cordiales, Hugo Gonçalves Directeur Général

10/10 Excelente

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great
Se hospedó 6 noches en noviembre de 2023
Respuesta de Tivoli Marina Vilamoura el 28 nov. 2023
Dear Mr. Luís,The Hotel's team would like to thank you for assessing your recent stay. We are delighted to know you enjoyed our prime location. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Michael

Se hospedó 2 noches en noviembre de 2023
Respuesta de Tivoli Marina Vilamoura el 28 nov. 2023
Dear Mr. Michael,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon. Best regards, Hugo Gonçalves General Manager

10/10 Excelente

sergio

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tivoli Marina Vilamoura el 5 dic. 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Donald Campbell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
If you are expecting true 5 star accommodation, you won’t be disappointed. Staff are very professional. Breakfast excellent. Terrific view of Marina or Sea. I prefer Marina. Very safe and convenient for all restaurants, bars and shops. A few points to be aware of - No bidet. No magnifying mirror in bathroom . No option to have a room with a bath. Worst point is the very , very bright light shining down on the balcony until 11-30pm each evening. Would I go back - Yes!
Se hospedó 6 noches en octubre de 2023
Respuesta de Hugo Gonçalves | General Manager el 13 nov. 2023
Dear Mr. Donald Campbell,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort. Wishing you a wonderful season ahead, and may the upcoming festivities be filled with joy and warmth.Kind Regards, Hugo Gonçalves The General Manager

6/10 Aceptable

Genevieve

Le gustó: Limpieza, comodidad de la habitación
A 5 star hotel should deliver consistently across all key areas. This was not the case with this hotel. Reception .. some staff were extremely friendly others not . Breakfast the same issue with staff. Some days bananas were available other days I had to ask ? Housekeeping some days good other days the coffee cup was not cleaned. The SPA. My therapist, Vanessa was amazing but my daughter had to return to have her treatment redone. The restaurant -so incredibly disappointing. Upon arrival the manager asked us to wait while he got waiting staff to attend to us? On a positive the bar staff exceeded all expectations consistently- well done.
Se hospedó 4 noches en octubre de 2023
Respuesta de Tivoli Marina Vilamoura el 8 nov. 2023
Dear Mrs. Genevieve,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are sorry to hear that you experienced the reported shortcomings during your stay. We have noted your constructive feedback and will ensure that our team is empowered to provide consistent information to all our guests and an efficient check-in process.We look forward for the opportunity to welcome you back in the future and provide a true Tivoli experience.Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Declan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en octubre de 2023
Respuesta de Tivoli Marina Vilamoura el 4 nov. 2023
Dear Mr. Declan,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Farhana

Se hospedó 4 noches en octubre de 2023
Respuesta de Tivoli Marina Vilamoura el 14 nov. 2023
Dear Mrs. Farhana, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excelente

Stephen, Gate Helmsley

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
stunning standard and location on the harbour
Se hospedó 1 noche en octubre de 2023
Respuesta de Hugo Gonçalves | General Manager el 18 oct. 2023
Dear Mr. Stephen, We are delighted to verify that we have contributed to such a positive experience, thank you for your feedback and comments about location and harbour. It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Kind regards,Hugo Gonçalves The General Manager

6/10 Aceptable

Matthew

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza, personal y atención
Was probably 5-star once, but not currently
A nice stay in a nice hotel, but was expecting much more from a 5-star hotel. Housekeeping were awful, over the course of a 7-night stay they only serviced the room correctly once, despite multiple calls to complain. Breakfast was ok, but staff inattentive and we had to go ask for orange/tea/coffee which was not available self-service. On a better note, the Glee cake bar is outstanding, by far the best part of the hotel.
Se hospedó 7 noches en octubre de 2023
Respuesta de Hugo Gonçalves | The General Manager el 9 oct. 2023
Dear Mr. Matthew, Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the shortcomings you experienced during your visit.We regret the issues you encountered with our housekeeping service. Your feedback is invaluable, and we will address this matter promptly to ensure a higher standard of cleanliness and service in the future.We also apologize for the inattentiveness of our breakfast staff and the inconvenience you faced with the availability of self-service beverages. Please know that your comments have been shared with our team, and we will work on improving our service efficiency and attentiveness.On a positive note, we are pleased to hear that you enjoyed the Glee cake bar. We value your feedback about this aspect of your stay.Once again, please accept our apologies for falling short of your expectations. We appreciate your input, and we hope you might consider giving us another chance to provide you with a more enjoyable and satisfying experience in the future.Warm regards,Hugo Gonçalves The General Manager

10/10 Excelente

Vitalino

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel. Very spacious and attractive lobby. Beautiful view from our balcony. Amazing breakfast. Will definitely return.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hugo Gonçalves | The General Manager el 8 oct. 2023
Dear Guest,We are delighted to verify that we have contributed to such a positive experience.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

10/10 Excelente

Reece

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay at Tivoli Marina Vilamoura. Rooms very modern and clean, all staff extremely friendly. Big pool area with plenty of beds. Really enjoyed our stay
Se hospedó 3 noches en septiembre de 2023
Respuesta de Tivoli Marina Vilamoura el 28 oct. 2023
Dear Mr. Reece,The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon so you can enjoy our pool areas and we can provide you many more incredible experiences.Best regards,Hugo Gonçalves The General Manager

10/10 Excelente

Ian Graham

Viajó con su pareja
Location was great, facilities great , food great
Se hospedó 7 noches en septiembre de 2023
Respuesta de Tivoli Marina Vilamoura el 19 sept. 2023
Dear Mr. Ian Graham,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Damien

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel and staff
Lovely hotel and staff The nicest by far we have stayed in at vilamoura, just one tiny observation regarding the breakfast, the sausage and bacon where not good the worst I have experienced sausages like rubber bullets and bacon you could make boots out of, if they could change that I would score it 11/10
Se hospedó 2 noches en septiembre de 2023
Respuesta de Tivoli Marina Vilamoura el 19 sept. 2023
Dear Mr. Damien,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score.We welcome your comments and suggestions about our breakfast products. It will be carefully analysed by our team to improve our service and offer to our esteemed guests. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

PHILIP

Se hospedó 4 noches en septiembre de 2023
Respuesta de Hugo Gonçalves | The General Manager el 8 oct. 2023
Dear Mr. Philip, Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

8/10 Bueno

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent. Thank you once again Tivoli marina for another wonderful stay
Se hospedó 5 noches en septiembre de 2023
Respuesta de Tivoli Marina Vilamoura el 12 sept. 2023
Dear Mrs. Michelle,Thank you for your continued preference for Tivoli Marina Vilamoura and for reviewing your recent stay.We are very proud to have contributed to a wonderful experience!It would be a pleasure to welcome you and your family back to Tivoli Marina Vilamoura and continue to provide you with memorable moments.Best regards,Hugo GonçalvesThe General Manager

8/10 Bueno

vanessa

Le gustó: Limpieza
Se hospedó 7 noches en septiembre de 2023
Respuesta de Tivoli Marina Vilamoura el 11 sept. 2023
Dear Mrs. Vanessa,Thank you for your preference for the Tivoli Marina Vilamoura. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excelente

Paulo

Se hospedó 4 noches en agosto de 2023
Respuesta de Tivoli Marina Vilamoura el 11 sept. 2023
Estimado Senhor Paulo,Muito obrigado pela escolha do Tivoli Marina Vilamoura e pelo tempo que dispensou na avaliação dos nossos serviços. Ficamos extremamente orgulhosos por ter contribuído para uma fantástica estadia e esperamos continuar a providenciar-lhe excelentes experiências!Seria um prazer poder voltar a receber em breve a sua visita no Hotel.Melhores cumprimentos,Hugo GonçalvesDirector Geral

10/10 Excelente

Trevenon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2023
Respuesta de Hugo Gonçalves | The General Manager el 5 sept. 2023
Dear Guest, Thank you for your visit and positive feedback. Looking forward to welcome you back very soon!Kind Regards, Hugo Gonçaves General Manager

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and rooms modern and clean. Just need some cushioned mattress on sun loungers then fantastic.. Other facilities great.
Se hospedó 6 noches en agosto de 2023
Respuesta de Hugo Gonçalves | General Manager el 2 sept. 2023
Dear Mr. Matthew, The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Hope we can receive your visit again and very soon. Best regards,Hugo Gonçalves The General Manager

10/10 Excelente

Kerry

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Tivoli Marina Vilamoura el 31 ago. 2023
Dear Mrs. Kerry, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager