4/10 Mediocre
fiona s.
3 oct. 2022
Le gustó: Limpieza
Smith Family September 2022
Property is beautiful but the agents managing the property let down the experience. Responses were speedy but i spent lots of time emailing them.during our stay. There are more than a 'few' steps to the property as described by the agent when this question was asked before our stay. From the car park, about 20, so older or less mobile guests may struggle. The pool 'keys' were not labelled. After contacting the agent, I discovered that they were fobs and had been left behind a photo frame on a table. None of the outside lights worked so we couldn't use the outside spaces in the evenings. 2 were fixed 5 days into our stay. The other needed more work so couldn't be fixed at the time. I raised a complaint with the management agency, but not being able to use an outdoor space in the evening or use the barbeque in the evenings is unacceptable. This is the first time I have felt the need to raise a concern on a review, but these are issues which take the gloss off a beautiful property, with the owner placing trust in an agency to property manage their property.
fiona s.
Se hospedó 7 noches en septiembre de 2022