Upon check-in, we encountered several pre-existing issues requiring attention that, unfortunately, were not communicated to us beforehand. Prior knowledge of these matters would have empowered us to make more informed decisions about our stay and potentially cancel our reservation.
The identified problems ranged from three non-functional light switches in the main hallway and bathroom, a broken soap tray in the master shower, the presence of ants in the bathrooms, the unavailability of bedroom keys for the kids' room (resulting in an incident where the kids accidentally locked themselves inside overnight), a temporarily installed cosmetic towel rod under the double vanity (which fell when we removed a towel), and an unsafe sliding bathroom door lacking a lower track or a fixed handle. Instead, the door relied solely on a suction cup door handle that fell several times due to humidity or regular use.
Given the challenges we faced, we kindly requested the hosts to consider refunding one day (with full transparency; unrelatedly, a month in advance we decided to leave a day early, making it a neutral proposition).
Despite these issues, it's important to note that we appreciated the location and the remainder of the house and genuinely enjoyed meeting the host, Chip. Before posting this review, we attempted to address these concerns via email with Angie and Chip in a non-public forum. We acknowledge the possibility that the hosts may not have seen the email.