Dear Rosa,thank you for your review on our hotel.Unfortunately, you were not impressed with your stay in our house. We would appreciate it if you could contact us and tell us what went wrong during your stay with us, so we can improve our service and avoid making mistakes in the future.We would be very happy if you would give us another chance and visit us again soon!Kindest regards,Emily from elaya hotel vienna city west

Dear Carlos,Thank you for the great review of our Arthotel ANA Boutique Six!We are very glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your B6 Team

Dear Mario,Thank you very much for the great review of our Arthotel ANA Boutique Six!We are glad that you enjoyed your stay and were especially impressed by our location. It would be wonderful to welcome you back soon!Best regards,Your B6 Team

Dear Jose,Thank you very much for the great review of our Arthotel ANA Boutique Six and the staff!We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Your B6 Team

Dear Dora,Thank you for taking the time to share your feedback.We hope to welcome you back to our Arthotel ANA Boutique Six very soon!Greetings from Vienna,Your B6 Team

Dear Guest, thank you for the perfect score. We hope to have you back at our hotel soon Kindest regards your B6 team

Dear Linda, thank you for your review of our elaya hotel vienna city west. We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback regarding the absence of a bar. We understand the importance of having a variety of amenities available for our guests, and we will take your comments into consideration as we strive to enhance our services. We are glad that this did not detract from your overall experience and that you still had a pleasant stay. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us. Kindest regards, Emily from elaya hotel vienna city west

Dear Charles,Thank you for your feedback on your recent stay at our elaya hotel vienna city west. We appreciate your positive comments regarding our service and overall experience. We have taken note of your suggestions regarding the room soundproofing and English language TV programs. We will work on improving these aspects to enhance the quality of your future stays. Your feedback is valuable to us, and we strive to provide the best possible experience for all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Kindest regards, Emily from elaya hotel vienna city west

Lieber Matthias,danke, dass du dir die Zeit genommen hast, um unser elaya hotel vienna city west zu bewerten.Deiner Punktevergabe zufolge warst du mit deinem Aufenthalt nicht ganz zufrieden. Gerne kannst du uns kontaktieren, um uns mitzuteilen, was schiefgelaufen ist. Durch deine Hilfe können wir unseren Service verbessern.Wir würden uns freuen, wenn du uns noch eine Chance geben würdest.Liebe Grüße,Emily vom elaya hotel vienna city west

Lieber Adolf, Wir legen sehr viel Wert auf Sauberkeit und wissen dein Feedback zu schätzen und werden es gerne entsprechend weitergeben. Umso mehr freut es uns zu hören, dass du dich durch unser Personal gut betreut gefühlt hast und dir unser Frühstücksangebot zugesagt hat, denn wir wissen, wie wichtig das Frühstück für einen guten Start in den Tag ist. Vielen Dank nochmals für den Aufenthalt und dein wertvolles Feedback. Wir hoffen, dich erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Emily vom elaya hotel vienna city west

Dear Davide, We attach great importance to cleanliness and appreciate your feedback and will be happy to pass it on accordingly. We are all the more pleased to hear that you felt well looked after by our staff and that you enjoyed our breakfast offer, because we know how important breakfast is for a good start to the day. Thank you again for your stay and your valuable feedback. We hope to be able to welcome you again. Best regards, Emily from elaya hotel vienna city west

Lieber Gunter, vielen Dank für Ihren Aufenthalt in unserem elaya hotel vienna city west und Ihr Feedback. Wir wissen das sehr zu schätzen! Wir bedauern die Vorfälle, die während Ihres Aufenthaltes vorgefallen sind.Leider hatten wir zum Zeitpunkt der Reklamation keine Ersatzklodeckel im Haus, weswegen wir diesen auch nicht tauschen konnten. Mittlerweile haben wir uns bereits darum gekümmert. Ebenfalls tut uns leid, dass Sie das Gefühl hatten, dass unser Mitarbeiter nicht korrekt reagiert hat. Wir werden auf jeden Fall mit der gemeinten Person sprechen.Wir können voll und ganz verstehen, dass es aus Ihrer Sicht unangenehm war und Sie können sicher sein, dass wir uns um dieses Problem kümmern werden, um eine Wiederholung zu vermeiden. Wir würden uns geehrt fühlen, wenn Sie uns eine zweite Chance geben würden, um Ihren Eindruck zu verbessern und Ihnen zu zeigen, dass Sie uns vertrauen können! Mit freundlichen Grüßen, Emily aus dem elaya hotel vienna city west

Dear SIr/Madam,First of all, thank you very much for taking the time to rate us! This is the only way we can learn from our mistakes and improve. We are delighted to hear, that you liked our location.We think it's a real shame that some things didn't seem to go as they should during your stay. Not only that, but we greatly appreciate your comments about aspects of the room that need updating as our light situation, the furniture as well as the bathroom outlay. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. It is our great aim that all our guests feel welcome and comfortable with us and are very sorry, that you felt our employee was not considerate and welcoming. Be assured that we will review your feedback internally. Also, we will pass on your feedback about our breakfast variety and quality to our kitchen team.In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. That being said, this does not change the fact we were not able to meet your expectations during your stay and we sincerely apologize. Please be assured, that those incidents do not represent our standards. Nevertheless, we cannot undo what happened and we thank you for giving us an honest and constructive feedback. We would be incredibly thankful, if you would give us another chance - to show you new and improved hotel! With much appreciation, Emily from elaya hotel vienna city west

Dear Maria, Thank you for the great review of our elaya hotel vienna city west! We are very glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emily (Front Office Agent)

Dear Guest,Thank you for your feedback and taking the time to post your comments.With regret, I noticed that we could not fulfil all of your expectations towards the facilities and offers of our hotel. Besides that, I am glad that you liked our cleanliness and our breakfast.Of course, we will share your stated issues with our team and will work on fixing the problem.We hope you still had a good time in Vienna and welcome you back!Kindest regards,Emily (Front Office Agent)

Dear Guest,Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant, please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future.Best regards,Emily

Lieber Andreas, zunächst einmal vielen Dank, dass Sie bei uns übernachtet haben. Es war uns eine Ehre, Sie in unserem Arthotel ANA Boutique Six begrüßen zu dürfen. Es ist schön zu wissen, dass sich unser Team während Ihres Aufenthaltes so gut um Sie gekümmert hat und Ihnen unser Haus so gut gefallen hat! Wir bemühen uns, alles zu tun, um unseren Gästen ein unvergessliches Erlebnis zu bieten, und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Wir würden uns freuen, wenn wir Sie erneut bei uns begrüßen dürften, um dann unter Beweis zu stellen, dass Ihre Kritik auf offene Ohren gestoßen ist.Beste Grüße aus Wien,Emily

Liebe/rherzlich lieben Dank für die spitzen Bewertung, die Sie unserem Arthotel ANA Boutique Six und dem Team geschrieben haben.Wir freuen uns sehr, Sie verzaubert zu haben und hoffen auf ein Wiedersehen bei uns!Herzliche Grüße aus dem schönen Wien

Dear Josephine,Thank you very much for the great review of our Arthotel ANA Boutique Six! We are glad that you enjoyed your stay and were especially impressed by our location. It would be wonderful to welcome you back soon!Best regards,Your B6 Team

Dear Monica, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We were happy to read, you were satisfied with the location and hope you could explore beautiful Vienna comfortably due to it!Regarding your comment about the lack of Italian speakers in the hotel and no Italian channels on TV. We do have one Italian news channel, perhaps you missed it. Our staff does try their best to allow smooth communication, as it is incredibly important - but please consider, it is not possible to have staff who is fluent in all the languages our world has to offer. Thus, we do recommand our guests to communicate in English and be mindful that they are travelling to a German-speaking country.As mentioned in your review, we do not offer telephones in the rooms any more since the pandemic broke out. We decided to do so as we deemed it as a hygienic safety hazard. Instead, we offer a modern tablet with which our guests are able to communicate directly from their room with our staff at the reception or contact emergency services if needed. It is unfortunate you haven't received a reply - we cannot trace what exactly happened. Still, we do like to apologize as this does not represent our standards of customer service - which is usually very highly ranked. The towels are changed daily by our housekeeping department without fail. Extra towels need to be requested at the reception, this is correct. We are very sorry the shower gel had run out during your stay, as there is no infinite liquid in the bottle it can happen. We are appalled to read your statement about the breakfast staff and take such allegations very seriously. Knowing our staff since years, we cannot accept such horrendous accusations. We are incredibly proud of them and the hard work they do each and every day. Perhaps you have witnessed them interacting with the front desk as they must report the rooms, going to breakfast. For all departments to stay connected, we have work hand phones. It is unfortunate that the toaster broke during your stay, it is now replaced and functioning. Please be assured, that those incidents do not represent our standards. Nevertheless, we cannot undo what happened, and we thank you for giving us an honest and constructive feedback.Your B6 Team

Dear Thorben,First and foremost, thank you for staying in our Arthotel ANA Boutique Six! We are delighted to know, you have enjoyed your time with us and sincerely appreciate the full score. It is always a pleasure to see that our guests had a wonderful experience in Vienna! It would be our honour, if you would consider us for your next holiday, and hope to see you again. Sincerely, Your B6 Team

Dear Hiroshi,Thank you for taking the time to share your feedback.We hope to welcome you back to our Arthotel ANA Boutique Six very soon!Greetings from Vienna,Your B6 Team

Dear Reuven,thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great Arthotel ANA experience that so many of our guests have grown so fond of.Sincerely,Your B6 Team

Dear Kwang Muk, Thank you for taking the time to share your feedback.We hope to welcome you back to our Arthotel ANA Boutique Six very soon!Greetings from Vienna,Your B6 Team

Dear Alan, Thank you for the great review of our Arthotel ANA Boutique Six! We are very glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your B6 Team

Dear Eric, First and foremost, thank you for staying at our Arthotel ANA Boutique Six. It was a pleasure accommodating you!We are thrilled to know, you had a wonderful time at our premises and that you were especially pleased with our staff. Your sweet comments are greatly appreciated. It would be incredible to welcome you back soon, and we wish you all the best until then!Best regards from beautiful Vienna, Your B6 Team