Dear José, thank you so much for your wonderful feedback and we hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!From all of us with kindest regards,

Thank you so much for your kind review and we all hope to be able to welcome you back to Palais Hansen Kempinski very soon!

¡Muchos gracias por tu comentario et la evaluación!

Vielen Dank für Ihre Bewertung!

Thank you for your rating! With kind regards Palais Hansen Kempinski Vienna

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

Thank you!

Dear Mr Ricardo, thank you for your kind words on expedia.com. I am so pleased to read that you and your family have enjoyed your time with us. We are looking forward welcoming you back soon again. Kind regards, Gerhard Mitrovits, General Manager.

Thank you so much for your Feedback! The Anantara Palais Hansen Team would be happy to welcome you back soon!

Dear Mr George, we are very happy to read that you are satisfied with our Hotel and Staff. The Anantara Palais Hansen Vienna would be happy to welcome you back!

Dear Michel,Thank you so much for your wonderful review which I am more than happy to share with the entire team! It is feedback like yours which motivates us every day to get a little bit better in everything we do.We all hope to have the pleasure to welcome you back to Anantara Palais Hansen on your next visit to the capital of music.With kindest regards,

Vielen herzlichen Dank für Ihr wunderbares Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Anantara Palais Hansen begrüßen zu dürfen.Mit freundlichen Grüßen aus dem frühlingshaften Wien,

Dear Sharon,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Howard,Thank you so much for your kind words. It is feedback like yours that motivates us every day to become a little bit better in everything we do.With kindest regards,

Dear Talgat,Our Sauna and SPA area is open for children below 16 years old from 11am - 4pm. Thereafter the space is reserved for adults to relax. I am sorry, that this was not brought to your attention early enough, however with all our facilities for families, especially in terms of flexible rooms arrangements, we welcome many happy families from all over the world. We will improve our communication in order to avoid such disappointments in the future and hope to have the pleasure to welcome you and your family back to Palais Hansen in beautiful Vienna!With kindest regards,

Vielen herzlichen Dank und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Palais Hansen begrüßen zu dürfen!

Dear Karen,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen very soon!With kindest regards,

Dear Elisabeth,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen in the not so distant future!With kindest regards,

Dear Mr. Ignacio, Thank you for your candid feedback. None of our reports show a negative comment from you during your stay or even during checkout. May I please kindly ask you to contact me directly in order to understand what went wrong. Thank you for taking the time and with kindest regards,

Dear Robertus Antonius Johannes,Thank you for your kind and constructive feedback and please be assured that we will continue to work very hard in order to deserve the full 5/5 during your next visit to Palais Hansen in beautiful Vienna!With kindest regards and best wishes for the New Year,

Dear Andrew, Thank you for reviewing your stay with us at Palais Hansen Kempinski Vienna. I am happy to read you enjoyed your time with us but of course I am disapointed to know that you did not experience the breakfast and room service menu like before. I will discuss this with the team internally and see what we can do to once again offer a different selection of goods.

Dear Andrei,Thank you so much for your wonderful rating and we all hope to be able to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Saud,Thank you kindly for your amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to Vienna!With warm regards,

Dear Mary, Thank you for your rating and we will work very hard, in order to deserve the full 5/5 during your next visit to Palais Hansen in beautiful Vienna!With kindest regards and best wishes for the New Year,

Vielen Dank für Ihr wunderbares Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Palais Hansen begrüßen zu dürfen!

Dear Peter,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen in the new year!With kindest regards,

Dear Niurca,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With festive regards from the capital of music,

Dear Matthew, I would like to sincerely apologize since we obviously failed to meet your expectations during your recent visit. If you are able to share any details with me I would be very thankful in order to understand what went wrong - we do not have any record of a complaint unfortunately - and most importantly, to learn and improve based on your feedback.Thank you kindly and with warm regards,

Dear Aviva,Thank you for your feedback and I hope that you enjoyed our services and historic palace. We will work very hard in order to deserve the full 5/5 during your next visit to beautiful Vienna!With kindest regards,

Sehr geehrter Jörg,Vielen Dank für dieses wunderbare Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Palais Hansen Kempinski begrüßen zu dürfen!Mit freundlichen Grüßen,

Dear Mr. Ari,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Herbert,Thank you so much for your positive feedback and we will work very hard in order to deserve the full 10/10 on your next visit to Palais Hansen Kempinski.With kindest regards,

Dear Ian,Thank you so much for your most wonderful feedback which motivates us even more to deliver personalized and faultless service every day to all our guests.We all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to the capital of music!With kindest regards,

Dear Bernard,Thank you so much for your amazing rating and we all hope to have the pleasure to welcome you back to Palais Hansen and the capital of music very soon!With kindest regards,

Dear Shiwen,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit to beautiful Vienna!With warm regards,

Dear Timothy,Thank you for your review of your stay at Palais Hansen Kempinski Vienna. I thank you for the constructive feedback on your stay - please rest assured that I have shared it with the respective department heads for evaluation. I would like to personally apologize that your room was not spotless and it took longer to clean it during your stay. Furthermore regarding the breakfast it is very unfortunate that you did not enjoy it on the first day. However I am happy to read we were able to improve on the following days.It would be our pleasure to welcome you again with us in beautiful Vienna and have the chance to show you a better side of our service.With best regardsFlorian Wille and team

Thank you very much for your positiv feedback, I will be more than happy to share it with our staff members.Best regards

Dear Rowena,Thank you for your positive feedback. We are happy to hear you enjoyed your stay with us in Vienna and would be more than happy to have you again as our valued guest at Palais Hansen.