Fun times Michelle! We had a blast while having you as our guest. Thank you for choosing to stay at the James Bay Inn. We can't wait to see you again! Cheers

Hi Susan! We are sorry that things didn't go as you had planned. That said, our no pet policy is listed on page one of our website. We have no indicators or statements from us on any third party site that says anything different. We literally have no control over the algorithm and search features on Expedia or any other third party. And we have no control over the cookies and cache within your device while you are doing a search for hotels. Where it pertains to your experience at the front desk.1. When you checked in, no dog. Left and came back with a dog.2. No you were not permitted to wait in the lobby with your large dog. We have a no pets policy.3. Things only got heated from your side when I mentioned that you could not come in the building with your dog. To which your husband started raising his voice with the aggressive statement to stop him as you both proceeded to the stairs to head to your room. It was only after saying that if you bring the dog into your room, we would call the police, that you stopped. Then your husband continued to banter about a refund that we couldn't give you because it was pre paid to Expedia. But, we did mention to speak to management in the morning to see what could be done.4. This morning prior to this review you spoke with management and our team worked with Expedia to get you your refund with success. In conclusion, we get it. Pets are an extention of our families and feelings of being upset can happen when we can't bring our dogs in certain places. As pet owners we have the responsibility to be extra vigilant in knowing & respecting pet policies. This will help ensure these feelings of being upset can be avoided. Have a great day

Happy day to you Nona! Thank you for sharing your experience while being our guest. It was a pleasure having you stay with us and we hope to see you again. Cheers

Thank you Matthew for the 5 star rating! Cheers

Thank you for the 5star rating! Hope to see you again!

Thank you Thomas for the four star rating. Please come back to see us again! Cheers

We love your review. Thank you so much for being our guest, we hope to have the pleasure again. Cheers

We are so sorry Marina that you did not have an appreciation for for our hotel built in 1911. Our goal is to bring our guests a feeling of the past. That is our niche. Modernization would completely destroy all the history that we have preserved. Of course the room was small. You booked our smallest and most economical choice of rooms. Had you booked a queen or king room, it would have been much larger. Your room had a double bed and that is why the price is so low. As you mentioned in your review, in the descriptions coffee and tea is available from 6am to 11am in the lobby. Microwave is at the front desk. As for no fridge, again all other room sizes have a fridge. Petite rooms are for people who are looking to save a few bucks and simply need a place to rest. All the concerns you have mentioned are listed on the first page of our website and within the description on third party sites. In the future, regardless of where you book, we recommend to visit the hotel's website for a better understanding of what you are booking. Cheers

Hi Salim, thank you for being our guest. While we saddened that you didn't have an appreciation for our rooms, we are quite proud of the dated rooms. That is intentional and how we roll. We continue to boast that a visit at the James Bay Inn is like visiting the past. We understand that some will not appreciate our niche, we are ok with that. Thank you for taking the time to share your experience.Safe travels

Reading your appreciation for the James Bay Inn made us smile. Thank you for sharing and we hope to see you again. Cheers

Thank you Rika for the 5 star rating!

Thank you for choosing to stay at the James Bay Inn Hotel. We appreciate your kind words and hope to see you again Cheers

Wow! Thank you so much Shevaun for this amazing review. We are grateful that you chose to stay with us and hope you will visit us again. Cheers

Hi Marjorie! Awe shucks it is always an absolute pleasure having you as our guest. It's with guests like yourself that makes our job easier. We appreciate your kind words and look forward to seeing you next time. Cheers

Thank you Stella for sharing your experience. It was a pleasure having you as our guest and hope you will visit us again soon. Cheers

Thank you Cameron for the recommendation and for sharing your kind words. It was a pleasure having you as our guest and we hope to see you again. Cheers

Happy day to you Roslie! Thank you for sharing your experience.. Come back and visit us again.Cheers

Hi Jennifer! Thank you for sharing your experience while being our guest. It was a pleasure having you as our guest and we hope to see you again soon. Cheers

It was a pleasure having you as our guest Wendy! Thank you for sharing your experience while being our guest. Please come back again to visit us!

Thank you William for the four star rating. Come back anytime! Cheers

Woah Jeanine! What a generous review! Thank you. We really enjoyed having you as our guest. We hope that you will come and visit us again soon. Have a wonderful rest of your spring season. Cheers

Oh Madelaine,We absolutey your review. Such a pleasure to have you as our guest and thank you for leaving this very kind review. It would be our pleasure have you visit again.Cheers

Happy Day to you Jasmine! We appreciate your kind words and would like to thank you for being our guest. It was a pleasure and we hope that you will visit us again soon.Cheers

We are pleased to hear that you enjoyed your stay. Thank you for sharing your experience. Hopefully we will see you again. cheers

Wow Dave, thank you for your kind words. We are so pleased to hear that you enjoyed your stay as much as we enjoyed having you as our guest. We hope to see you again soon. Cheers

Hi Nanci, we are sorry that things did not go as expected. On a side note, a quick visit to our very friendly front desk team would have solved all of your concerns. 1. Hair dryers are kept at the front desk and available upon request. This information is available on our website.2. Remote control was not the issue. The issue was that the previous guest placed a different device on the t.v. . A quick mention to the front desk, would have fixed it in a jiff.3. Portable heaters are available again at the front desk.In regards to checking in. You believed that your room was paid in advance. But in fact it was not. We showed you the screen to show that no payment was made, but you continued to insist that it was. In addition you questioned about the incidental deposit. Incidental deposits are standard across Canada and the U.S. It gives us great joy knowing that our staff member followed protocol and pre-authorized your stay and incidentals before checking you in. Thank you for choosing to stay at the James Bay Inn.

Thank you Bruce for being our guest and for sharing your experience. Enjoy the rest of the spring season. Cheers

Thank you Neil for the 5 star review. Come back and visit anytime. Cheers

Thank you Chelsea for the 5 star rating! Cheers

We are pleased to hear that you enjoyed your stay as much as we enjoyed having you as our guest. Have a wonderful spring season! Cheers

Thank you so much for sharing your feedback. We will have a look at the bed that you had to see if there is anything we can do to help for next time. Have a wonderful rest of your spring season. Cheers

Thank you for sharing your experience while being our guest. Please come back again! Cheers

Hi Kirk! We are pleased to hear that you enjoyed your visit as much as we enjoyed having you. We hope to have the pleasure again sometime. Cheers

Thank you for the five star rating Dave! Glad you enjoyed your stay. Please come back again. Cheers

Thank you for the charming review. Come back anytime to visit. Cheers

We are so pleased to read that you enjoyed your stay while being our guest. Thank you for your kind words! Please cone back and visit us again. Cheers

Hi Laura-Lee! We really enjoyed having you and your three adorable children stay with us. Thank you for sharing your experience. Hopefully you all will come back again. Cheers

Thank you so much Ross for being our guest. It was a pleasure and we hope to see you again. Have a wonderful spring season. Cheers

Thank you James for being our guest. Come back anytime!

Thank you Chase for being our guest and for taking the time to rate your stay. We hope to see you again. Cheers

It gives us great joy knowing that you enjoyed your stay with us. Thank you for being our guest, we hope to see you again. Cheers

Thank you Adam for being a loyal guest. Next stay, feel free to ask at the front desk for a hair dryer. They are kept at the front. Cheers

Hi vanja! Thank you so much for sharing so much for us. We appreciate the feedback and can't wait to see you again. Cheers

Always a pleasure Robert to have you as our guest. Thank you for your kind words and continued support. Have a fantastic spring! Cheers

Hi Mary! We are so pleased to hear that you enjoyed your stay as much as we enjoyed having you. Thank you for sharing your kind words. We hope to see you again. Cheers

Awe shucks Andrea, it is an absolute pleasure to have you as our guest. Thank you for sharing your kind words and we will see you next time. Cheers

Thank you Martin for the 5 star review. Come back anytime. Cheers

You were such an amazing guest Clare! Thank you so much for choosing to stay at the James Bay Inn. Enjoy the rest of your spring season. Cheers

Thank you Marjorie for the four stars! Have a fabulous spring season!,

Thank you Pierre for the 4 star rating! Cheers