Ropa de cama de alta calidad y caja de seguridad en la habitación

Opiniones sobre Inn at Laurel Point

4 out of 5
Inn at Laurel Point
680 Montreal St, Victoria, BC

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 712 de 1078 opiniones" "
Evaluación: 8 - Bueno. 239 de 1078 opiniones" "
Evaluación: 6 - Aceptable. 76 de 1078 opiniones" "
Evaluación: 4 - Mediocre. 25 de 1078 opiniones" "
Evaluación: 2 - Terrible. 26 de 1078 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

marisol

Viajó con su familia y niños pequeños
Le gustó: Servicios
Muy lindo el hotel pero las habitaciones son obscuras y pequeñas.
Se hospedó 3 noches en abril de 2023
Respuesta de ILP el 17 abr. 2023
Thank you Marisol. I'm sorry you found your room a bit dark, we will note that should you return for another visit!

8/10 Bueno

jorge

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de ILP el 7 sept. 2022
Thank you Jorge!

10/10 Excelente

JESUS FERNANDO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien. La recepcionista de pero muy amable
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Frecia Maricruz

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Todd, Vancouver

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I travel a lot all over the world but I have to say this was one of my best experiences EVER. Staff was first class. Pet friendly but the rooms were spotless and odor free. I cannot recommend this hotel highly enough.
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 22 abr. 2024
Todd this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

10/10 Excelente

Maria

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone on staff is so kind here! There’s fun museum installments all amongst the inside of the property as well. Fabulous amenities!
Se hospedó 2 noches en abril de 2024
Respuesta de ILP el 29 abr. 2024
Thank you Maria, so pleased you enjoyed your stay! The art collections all belonged to our owners. We love being able to honor them this way, thank you for your feedback.

10/10 Excelente

TIMOTHY, WOODINVILLE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of the best lodging options in Victoria. The view if the inner harbor is wonderful.
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 21 abr. 2024
Thank you Timothy, we think it's pretty special too!

4/10 Mediocre

Virgilio

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s ok, not what I expected.
Se hospedó 2 noches en abril de 2024
Respuesta de ILP el 19 abr. 2024
Thank you Virgilio for sharing your valuable views. We're sorry that we failed to make your visit as enjoyable as it could have been and lacked on your expectations. Thank you for contributing to our ongoing commitment to growth as a team, as a company, and as a community. We eagerly anticipate the opportunity to welcome you back to the INN in the near future.

10/10 Excelente

Umberto

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful location with gorgeous views of the city! Pet friendly and good dining options.
Se hospedó 3 noches en abril de 2024
Respuesta de ILP el 15 abr. 2024
Umberto this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

8/10 Bueno

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location on the harbour; I enjoyed a harbour view room. Check-in was great. Aura service was alright; one server was having an off day. Corridors are drab. Used room service trays linger for hours. A luggage cart stayed in the hall all day.
Se hospedó 2 noches en abril de 2024
Respuesta de ILP el 17 abr. 2024
Thank you for your feedback Brian. There is no excuse for the corridors to be clutter with trays and carts, my apologies.

8/10 Bueno

Shannon, Burnaby

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We would suggest to revamp the showers. The water never got hot and the shower head is way to low. We had to squat to get under it.
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 17 abr. 2024
Thank you Shannon, I appreciate the feedback. We typically don't receive comments on the hot water, we'll be addressing that room. Thanks again.

10/10 Excelente

sterenn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a wonderful stay!
Se hospedó 3 noches en abril de 2024
Respuesta de ILP el 13 abr. 2024
Thank You Sterenn, so pleased you enjoyed your stay!!

10/10 Excelente

Harold

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly and gracious.
Se hospedó 3 noches en abril de 2024
Respuesta de ILP el 13 abr. 2024
Thank You Harold, so pleased you enjoyed your stay!!

10/10 Excelente

Jane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de ILP el 13 abr. 2024
Thank You Jane, so pleased you enjoyed your stay!!

10/10 Excelente

Emma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful stay
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 11 abr. 2024
Emma, this is wonderful, thank you! So pleased you enjoyed your stay with us

6/10 Aceptable

Harpreet

Viajó con su familia y niños pequeños
When I booked through Expedia it was showing that the breakfast will be included in my booking and it wasn’t mentioned anywhere that I am booked through third party so all these facilities shown on the website won’t be counted and I ended up overpaid for the breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 14 abr. 2024
Dear Harpreet,We genuinely appreciate your response. Your feedback is invaluable to us as we strive to enhance our services.Your insights into your recent experience are deeply valued. They provide us with clarity on areas where we can improve.Upon thorough review of the Expedia website, we couldn't find any mention of complimentary breakfast or breakfast included in the rate on our hotel page. Our listing clearly states, "Breakfast Available," with a note stating that "Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 13-24 per person". We apologize if there was any confusion or frustration caused by this discrepancy. We encourage you to review your confirmation letter and let us know if there is any conflicting information.Please note that we offer packages on our official website that include breakfast and parking. We recommend booking directly with us for your next visit if you're interested in any of these packages. Our reservation team will provide detailed explanations and ensure any confusion is cleared up.Thank you once again for your feedback.

4/10 Mediocre

Iain

No le gustó: Personal y atención
Very slow whilst waiting with two children fairly late in evening. The reception staff spent a long time with two groups of customers before explaining breakfast and meal options. When we checked in given room key told to take lift to second floor where we wheeled luggage to second floor ourselves. We did not receive any info regarding breakfast options and by time reached room we found the dining options finished just at 9.30.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Makrem

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de ILP el 21 abr. 2024
Wonderful, thank you!

10/10 Excelente

Lara

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place!
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 9 abr. 2024
Thank you Lara, so pleased you enjoyed it!

10/10 Excelente

jayme-lee

Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 29 abr. 2024
Thank you so much Jayme-lee!

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a very nice stay at Inn at Laurel Point. The front desk staff were exceptional and the location was excellent. We enjoyed walking everywhere from Fisherman's Wharf to Downtown and all along the harbour.
Se hospedó 5 noches en marzo de 2024
Respuesta de ILP el 7 abr. 2024
This is wonderful Maria, thank you! We're so pleased you enjoyed your stay with us, the location really is perfect isn't it? See you again.....

10/10 Excelente

Tammy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were amazing!!! Very clean and great rooms! Very close to park and walk where we wanted to go
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 7 abr. 2024
Thank you Tammy, we'll share your comments with our Team, they'll be thrilled!

8/10 Bueno

dani

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención
Very good location close to the water but not many restaurants around.
Se hospedó 3 noches en abril de 2024
Respuesta de ILP el 7 abr. 2024
Thank You Dani for the feedback, it is helpful. So pleased you enjoyed our location. Hope to see you again.

10/10 Excelente

jean

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 7 abr. 2024
Thank You Jean, so pleased you enjoyed your stay!!

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property with a great location (waterfront) and great walkability.
Se hospedó 3 noches en marzo de 2024
Respuesta de ILP el 4 abr. 2024
Wonderful Michelle, thank you!

10/10 Excelente

LEO

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great customer service however need better parking spaces for guests
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 4 abr. 2024
Thank you for your feedback Leo. I'm wondering if you were looking for overheight spaces? We do have alternatives for vehicles that are over 6'2" that our Guest Services Team can provide in future.

10/10 Excelente

Dong Rak

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Concierge and front desk is really friendly and helpful. Rooms is clean with nice view
Se hospedó 1 noche en abril de 2024
Respuesta de ILP el 4 abr. 2024
Thank you so much for your comments, we'll share them with the Guest Services Team!

10/10 Excelente

Eleanor, El Cerrito

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location, nice room and reasonable price.
Se hospedó 3 noches en marzo de 2024
Respuesta de ILP el 4 abr. 2024
Thank You Eleanor for the feedback, it is helpful. So pleased you enjoyed our location and the Room!! Hope to see you again.

10/10 Excelente

Wessley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel and good staff, backing to inner harbour - wonderful views. They should add breakfast as well
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank You Wessley for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

10/10 Excelente

jesus

Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 24 abr. 2024
Wonderful, thank you!

6/10 Aceptable

Rishabh

Se hospedó 3 noches en marzo de 2024
Respuesta de ILP el 24 abr. 2024
Thank you for your review, hopefully we can do even better next visit.

4/10 Mediocre

Marita

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Hotel is in a great location. The beds were terrible. I really wanted to love our stay, but on so little sleep it was hard to enjoy the trip.
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Marita, I am so sorry you didn't have a good sleep. We will note your room number and see what we can do. This is a very unusual comment but an important one. Thank you for letting us know.

10/10 Excelente

Jocelyne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great relaxing ! Everything is great!!
Se hospedó 4 noches en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank You Jocelyne, so pleased you enjoyed your stay!!

8/10 Bueno

Jessica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful setting Gorgeous view
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank You Jessica for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

6/10 Aceptable

Jules

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank you Jules, hope to see you again and do even better!

10/10 Excelente

Chad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank You Chad, so pleased you enjoyed your stay!!

10/10 Excelente

Nidhi

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 1 abr. 2024
Thank you Nidhi, so pleased you enjoyed your stay!!

10/10 Excelente

Nancy

Viajó con su pareja
Excellent service at the front desk.
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 1 abr. 2024
Thank you Nancy, so pleased you enjoyed your stay!!

10/10 Excelente

PATRICIA

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service. Walkable location from ferry terminal. Toilet got stuck open and water did not shut off. I removed the top ad reset, but the inside was full of black mold.
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 31 mar. 2024
Thank you, Patricia, for your response.We appreciate you taking the time to leave a review. Your feedback is invaluable to us, as it helps us continuously improve the quality of our services.Your candid thoughts about your recent experience with us are greatly appreciated. One of the most fulfilling aspects of my role is relaying to our colleagues that they have succeeded in creating memorable guest experiences!We're sorry to learn that you encountered an issue with the bathroom that we overlooked. Your feedback will be shared with the relevant department responsible, and your hotel profile will be updated accordingly. This ensures that we can prevent similar issues in the future and tailor your next stay to your preferences. Thank you for contributing to our ongoing commitment to growth as a team, as a company, and as a community.Please don't hesitate to reach out if you have any additional comments or questions. We eagerly anticipate the opportunity to welcome you back to the INN in the near future.

8/10 Bueno

Eli, Winnipeg

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is changing $25 /night for the parking. When you are coming back late hours, there is no available spt to park.
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 31 mar. 2024
Thank you for taking the time to leave a review, especially for the high ratings you awarded to each department!We regret to hear about the challenges you encountered with parking during your stay with us. As you may be aware, it was a busy week for the hotel with high occupancy and events. However, the parking fee includes valet parking service, which is intended to alleviate this challenge for our guests, allowing our team to handle it while you enjoy your vacation without any added pressure. It saddens me to hear that you did not reach out to our front desk to express your concerns, as our team is always eager to provide prompt assistance.Rest assured, your hotel profile notes will be updated accordingly so that we can offer a more tailored service during your next visit.

10/10 Excelente

Donald

Se hospedó 3 noches en marzo de 2024
Respuesta de ILP el 17 abr. 2024
Amazing! Thank you Donald!

8/10 Bueno

Fe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property with great views. King ocean view room was clean, large and stunning inside and out. No hot tub is a missed opportunity and disappointing. Also rooms have no latch to lock from inside which made us a tad uncomfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de ILP el 3 abr. 2024
Thank you for your feedback. Our location really is special. We do have brand new electronic locks as well as dead bolts on all guestroom doors for your safety. We hope to see you again.

8/10 Bueno

Haley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall very nice hotel and grounds. Gorgeous views of the inner harbour from our balcony. Nice staff. Lacking in amenities unfortunately. The pool and gym are in dire need of upgrades. No spa or hot tub. Wish there was a spa on site of affiliation with one. Great location for walking to the city (didn’t need to use our car at all).
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 29 mar. 2024
Thank you for your feedfback Haley. We are excited to be upgrading our Fitness Room this spring. The pool however is a bigger endeavor. We can recommend spa services all within walking distance of the hotel. As you experienced, our location is very convenient. Hope to see you again!

10/10 Excelente

king wing

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There are wonderful seaview .
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 26 mar. 2024
Thank you for your review. Our location and views are amazing aren't they?

10/10 Excelente

Cyndi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Will stay here again
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 24 mar. 2024
Thank you Cyndi, so pleased you enjoyed your stay! Will see you in the future.

10/10 Excelente

diane

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was A1. Staff brought a microwave to our room so we could warm milk for our toddler. Would be happy to return.
Respuesta de ILP el 24 mar. 2024
Thank you Diane, so pleased you enjoyed your stay!!

10/10 Excelente

diane

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel choice on the harbour. Super helpful staff. Conveniently located near Parliament buildings and shops etc.
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 24 mar. 2024
Thank you so much Diane! So pleased you enjoyed your stay with us. Hope to see you again,

10/10 Excelente

James

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Our favourite part of the trip was everything!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de ILP el 21 mar. 2024
Love it!! Thanks James!

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful time staying at the Inn at Laurel Point and would highly recommend it. The view from the room looking over the water was gorgeous. It was kid friendly, very clean and conveniently located. We would definitely stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 21 mar. 2024
Thank you Susan, so pleased you enjoyed your stay!!

10/10 Excelente

Noreen, Victoria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed there as my son and his fiancé purchased an elopement package. They did a tremendous job for them. Our room was on the Laurel side of the hotel which has a small balcony and a view of the inner harbour. The room was clean and if I have any complaint is the the ceiling needed to be vacuumed as there were dust bunnies. Everything else was perfect. The Aura Restaurant was very good!
Se hospedó 2 noches en marzo de 2024
Respuesta de ILP el 19 mar. 2024
Thank you Noreen for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!