My husband and I wintered here from Jan 1 - Mar 30, 2019. The suite was nicely renovated, and was clean and well-equipped with pretty much everything we needed. The other residents were quiet and respectful - we had no noise/party issues at all. As noted in a previous review, we could hear footsteps from the suite above during the day/early evening (not at night), but they were not obtrusive. The bed and linens were very comfortable. We had a few instances of sporadic internet connection/speed issues, but they did not last long and were infrequent.
The neighbourhood was lovely - a nice combination of older homes with families and converted rental properties. The neighbours next door were also quiet and the location was very convenient. We love to walk, so we walked pretty much anywhere we wanted to go (bus service was about a 2 minute walk as well, although we did not use it) - we shopped at Thrifty's Hillside or Fairway Quadra (15-20 mins) almost every day; the Fernwood Inn and Fernwood Pizza were favourites (10 mins); Koffi and the Little Local General Store (8 mins) were also great nearby places. There were also a couple of convenience stores within an 8-10 min walk. Downtown Victoria and Oak Bay were about 30 mins and Cook Street Village was about 40. We did rent a car for about 10 days twice to explore other parts of the city and Island, so we did any "big" grocery runs at that point.
Checking in and out was very easy and Neil and Heidi were really helpful and easy to work with. We recommend Neil and Heidi's clean, cozy and convenient suite in this lovely established neighbourhood of Victoria as an excellent value vacation rental property.