Although we did not meet Heather, her communication was excellent. There was no problem finding her house. Parking was easy beside the suite. We found trails very close by which led to a forested area and the beautiful Valley Golf Course. The reviews on Jack's Place in the Bear Mountain complex were not favourable, so we retraced our steps to Langford and enjoyed our evening meal at the Log House. The Rack was way too noisy. The bottle of wine Heather left for us was a lovely touch. Our room was cosy, the bed very comfortable, loved the shower area, and good water pressure.