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Opiniones sobre Comfort Inn & Suites Vernal - National Monument Area

2.5 out of 5
Comfort Inn & Suites Vernal - National Monument Area
2396 W Hwy 40, Vernal, UT

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 416 de 834 opiniones" "
Evaluación: 8 - Bueno. 247 de 834 opiniones" "
Evaluación: 6 - Aceptable. 93 de 834 opiniones" "
Evaluación: 4 - Mediocre. 47 de 834 opiniones" "
Evaluación: 2 - Terrible. 31 de 834 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Esther

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfecto
Es muy comodo, limpio y agradable en todo a muy buen precio
Se hospedó 2 noches en noviembre de 2019
Respuesta de CIV el 4 dic. 2019
Dear Valued Guest, Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Carissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms where quiet but one bed didn't have a comforter on it
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Pascual

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kermit, Hesston

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Beds were comfortable and everything so clean.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Adrian

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Yocheved

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, good breakfast. I didn’t like that some of the staff just sat at the front desk scrolling through their phones and wouldn’t acknowledge customers when they came up.
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

Christopher

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What you can tell was once a nice place is being let go. The room was not clean and some shoty repairs had been made in the bathroom. I booked on Expedia and the manager refused to print or email me a receipt. And he was rather rude about it. The breakfast was limited and the sausage and eggs were much worse than the typical hotel breakfast’s eggs/sausage. I stay in the area for work and I won’t be back.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Nice, big, quiet room. Breakfast was nice and dining room is big. Shower curtain is in tatters and needs to be replaced.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Gerald

Viajó con su pareja
Le gustó: Limpieza, servicios
It needs a update on this property. A refresh if you will.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Allen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pool and breakfast are fantastic.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Andrea

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I usually stay here when I come to Vernal to spend time with family. The staff is always so nice. I usually never have a complaint, but this time. We parked in a snow fillied parking lot. Driving through town every parking lot was plowed but this hotels. PLEASE PLOW THE PARKING LOT.
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Darlene

Viajó con su familia
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Disappointed
The toilet would not flush when we arrived. The toilet seat was broken. The bedroom tv remote was missing. Carports need cleaned, they advertised daily maid service that did not happen after we came back from outing we were told it had to be requested earlier so asked waited and got towels
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Herbert

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Carolyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
It was all great except the water was cool while showering.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Jacquelyn

No le gustó: Limpieza
When I got to my door it was open, I had to do a safety sweep before I went in. As a single female. The bathroom wasn’t the cleanest. The shower was cold! Couldn’t get warm water.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Sabrina

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mattress optional
Waited 15 minutes to check in. Two front desk clerks but they both had to help the person without reservation before checking me in. Room seemed clean and what we requested. It was when we pulled out sofa bed we discovered no mattress. It seemed like an easy fix and not a big demand. Wrong, front desk clerk was a huge jerk and at one point using curse words. They found a very flimsy twin mattress to use and couch cushions on the other side. Then had to request sheets and blanket for it. I quit after I got the 1st pillow because I was sick of his rude behavior. Reading reviews I’m sure they got rid of it for bedbugs, I found no evidence of it and room seemed clean. Gaslight behavior from manager and he was trying to act like it was stolen but that was not the case, no bedding to be had. No compensation so if you don’t mind paying to sleep 4 people but only half have mattresses, this is the place for you.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

danny

Viajó con su familia
Not good
Pull out bed was missing no sheets terrible stay
Se hospedó 1 noche en enero de 2024

8/10 Bueno

terrisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable stay for a good price
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Rick

Viajó con su familia
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Not the absolute cheapest place to stay in Vernal, but certainly not the best. Feels run down for only being 10 years old. The non slip mat in the tub was torn and had black mold underneath
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Jade

Le gustó: Limpieza, personal y atención, comodidad de la habitación
A good stay
Older hotel but a clean, comfortable room. We'd stay here again.
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Russell

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Priscilla

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Hillary

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bed bugs. Don’t stay here. I literally smashed a well fed bed bug in my room at 4 am (after I sucked me dry and questioning the cleanliness of the room) and I brought its literal corpse to the front desk, and the employee tried to gaslight me into thinking ‘it is not being a bed bug.’ Prior to me being able to present the dead bed bug carapace I had collected from my room/being fed upon to the front desk staff, I had to call their staff member over the phone, and she was very annoyed she had to respond. Oh, it gets worse. She finally showed up at the desk after I said bed bugs, and she questioned my accusations (they should, fine) but she lied and said inspectors had been there that day (absolute lie, I followed up and asked), rooms had been checked and sprayed for bugs (lies, no one inspected that day and I saw bugs later) and she also claimed management was going on contact me. Another lie. Anyway, room 211 def had bed bugs, don’t stay here
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Stephanie, Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was comfortable. We checked in after dark and checked out in early morning hours
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The check-in was easy. The room was a disaster... hair all over the bed, the jetted tub wasn't clean, there was a cup of tea that had been left in the microwave all crusted over, the bathroom hadn't been touched.. the manager on duty did comp my partner and I 2 free nights on our next visit to Vernal which was awesome of him. The overall stay wasn't terrible, but they definitely need to up their housekeeping standards to a higher degree to keep from having to give away
Se hospedó 4 noches en noviembre de 2023

6/10 Aceptable

Kayla

Viajó con su familia
Le gustó: Limpieza
We had a phone call when we were in bed and the East Indian accused us of a “noise complaint”. The walls are so thin you could hear others speaking in the hallway and walking by. I did not appreciate being accused of being noisy. Plus you get charged $100 for incidentals when checking in. Make sure to check your cards after check out.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

David

Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

Gabriel

Viajó con su familia y niños pequeños
No le gustó: Servicios
Called to make sure the pool was open . When I arrived the pool was closed . Then all of a sudden it was open again after I had already left for the day. The lady at the front desk had lied about the pool being closed but had let other people swim.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Kelly

Viajó con su familia y niños pequeños
Le gustó: Estado de la propiedad e instalaciones
We always stay here when we come to town
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Mike

Viajó con su familia
Se hospedó 6 noches en noviembre de 2023

8/10 Bueno

Brian

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Stood at the front desk waiting for someone to help me or to answer the phone so I could check in for at least ten minutes.Otherwise everything was good.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Carol

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

steven

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Staff was friendly, there was no where for animals to go to bathroom, pull out bed had no bedding

8/10 Bueno

David

Le gustó: Limpieza
Hard time getting into room because they didn't explain the key properly. Limited breakfast hours. I almost missed breakfast. Very limited breakfast choices.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jeanette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

ROBERT D

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gus

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location and service. Love freee breakfast
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Boa opção de estadia em Vernal
Acomodações boas, serviço dentro dos padrões da categoria.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Matt

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Booger on the wall in bathroom. Hair on pillow cases. Very limited breakfast, only one flavor of yogurt if any, two flavors of cereal. Very cheap paper plates and silverware. Drawer broken under microwave. Toilet paper holder falling off the wall.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

frank, south jordan

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Parking is good and wide open. Convenient to get in and out of. Check in seemed like host was in a bad mood and mumbled instructions. There was also hair in shower that kinda of ruined my review.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Jessica, Salem

Viajó con su familia y niños pequeños, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
WOW. I have stayed at this hotel before with no issue but tonight was something else. I checked in as normal and paid the $25 pet fee. Then my son had an accident on the bed (as kids do) so I placed the blanket out in the hall. I went to the front desk and asked for extra blankets - the guy asked me if they were for my dogs and I said no, so he gave them to me. Then at 11PM the “general manager” knocks on our door and states he will charge us a $250 pet fee for the blanket in the hall and the top sheets I had placed on the carpet (the carpets were disgusting with stains as you can see pictured so I placed top sheets down for my kids to walk on). I was so heated (and pregnant) that we just decided to leave, it felt like we were being dictated how we could use blankets and threatened to be charged more money. I then told him on my way out that I would like a refund since we were leaving and he told my husband we are getting charged anyway. He then started filming me and my family telling us we would be charged for “damages”. I asked him in an accident on a sheet is considered damage and he wouldn’t answer me. He has now filed a complaint against me and told Expedia my dog did damage even tho we were literally there 2 hours. DONT STAY HERE. It is so gross and they are looking for ways to scam people out of their money.

2/10 Terrible

Lenore

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Bed bugs. We checked out probably not even a hour later. Showed the manager the bugs. Now in another hotel.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

stephen

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The TV net work wasn't working for days. They promised me that it would be fixed. I booked another night and it wasn't fixed. The manager told me he would refund the night, then turned around after I left and wouldn't refund the night
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dave

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice newer property. Very clean and comfortable.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Heather

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Penelope

Viajó con su familia, Viajó con mascotas
No le gustó: Personal y atención, servicios
We paid the $30 pet fee and then are put on the 3rd floor requiring an elevator ride and walk through the lobby to take the dog out. The designated "dog relieving area" was a corner of a field, mostly gravel and stickers. The trash can there was overflowing and bags of dog waste were everywhere. Front desk staff were curt at best.
Se hospedó 1 noche en septiembre de 2023