Dear Cynthia, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear you enjoyed your stay. Our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.Our endeavors are to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you've enjoyed your stay and we look forward to seeing you again soon! Warm regards, Maria Cosenza Assistant Front Office Manager

Dear Leticia,Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will definitely share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We hope you had a great time staying with us and we are looking forward to welcoming you again on your next visit!Warm regards, Maria CosenzaAssistant Front Office Manager

Dear Juan, We really appreciate you taking the time to share your rating with us. Our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here. We hope you've enjoyed your stay and we look forward to seeing you again soon! Warm regards, Maria Cosenza Assistant Front Office Manager

Dear Mr. Azael,Greetings from the Lonsdale Quay HotelThank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We are glad to hear that you have enjoyed your overall stay and experience with us.Our endeavors are to ensure that, our valued guests receive the most superior service, in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience.We sincerely thank you for your patronage and support. We look forward to welcoming you back to our hotel in the not-too-distant future.Thank you kindly. Warmest RegardsNikhil GeorgeAssistant Operations Manager

Dear Ms. Beatriz,Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us.Your feedback and comments are extremely valuable and important to us. .Please accept our sincere apologies for the shortcomings faced with your stay. Our endeavors are to ensure that, our valued guest, receive the most superior service, in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience.We look forward to welcoming you back to our hotel I would like to sincerely thank you for your patronage and support Thank youWarmest Regards Nikhil George Front Office Manager

Dear Ms. Cristina, Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the time to leave us a wonderful review of your recent stay with us. We are so pleased to see that you have enjoyed your overall experience and stay with us. Thank you for rating us 5/5. We do offer rooms with the best possible view of the waterfront, in the the vicinity, due to our location. Providing the most superior service in a clean and comfortable atmosphere, has always been our top priority. Your feedback is extremely valuable and important to us. We sincerely thank you for your patronage and support. We look forward to welcoming you back to our hotel . Thank You Warmest Regards Nikhil George Front Office Manager

Dear Carlos, Greetings from the Lonsdale Quay Hotel Thank you for your candid feedback and review , about your recent stay at our hotel. We apologize for not having met your expectation. I assure you that your feedback has been conveyed to the concerned management. Thank you With much appreciation Nikhil George Front Office Manager

Dear Guest, Greetings from The Lonsdale Quay Hotel! Thank you for your review. We appreciate your feedback. We are sorry to hear that you have encountered some inconveniences during your stay with us. With kind regards, Piyush Juneja Rooms Division Manager – Lonsdale Quay Hotel

Dear Karen, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Cindy, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Scott, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies for the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Laurence, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaFront Office Manager

Dear Meyyappan, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Ahmadreza, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Juan, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Robert, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Steve, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Susanne, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Kalev, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Heather, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations. We are glad to hear you also enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Sherri, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Front Office Manager

Dear Blake, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Tracy, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are delighted to hear that you have enjoyed the ocean view from your room. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floors, right at the Bay, next to the sea bus terminal. Hence we can offer many rooms with the best possible view of the waterfront and the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Erin, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Ethel, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regarding the ice machine, we do have one at the third floor close to the reception. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Randall, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear David, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Jen, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Donald, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Brian, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Margaret, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Erin, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We had a look at yours's and your family's reservation, and the reason why the rooms differed is because they were booked under different categories. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.Please accept our sincere apologies for the shortcomings faced with your stay, specifically regarding the disappointment with the parking facility. This parking facility is owned and controlled by the Lonsdale Quay market. Regarding the overnight parking charges, we have successfully convinced the market to offer the lowest parking charges compared to the nearby hotels.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager

Dear Jacob, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. Please accept our sincere apologies regarding your disappointment with the vies from your room. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests.We are glad to hear you enjoyed our location, our hotel is strategically located right at the Bay and next to the sea bus terminal so the commute to Downtown Vancouver and many other tourist destinations is very convenient and easily accessible from here. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Marianne, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are glad to hear you had a good experience with our staff! We are endlessly proud of our hardworking team, and I will share your feedback with them. It is only feedback from valued guests such as you that drives our team to meet our goal of exceeding guest expectations.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Glendon, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Arta, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Cory, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Craig, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Mark, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regarding the stairs at the end of the hall, those are fire exit doors. We do have stair access at the beginning of the hallway, right next to the entrance.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Giovanna, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We have made a personal note of your specific points of feedback and would like to assure you that these are being investigated in detail to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff work collaboratively with one another to maintain the highest standards for our valued guests. It is our greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and the hotel, wherever necessary, for the utmost comfort and convenience of our valued guests staying with us. We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Amy, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Kim, Greetings from the Lonsdale Quay Hotel. We appreciate you taking the time to share your rating with us. We are glad that our front desk team was able to contact you and explain the confusion between the upgrade fee and the parking charges.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Akshit, Greetings from the Lonsdale Quay Hotel. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We endeavour to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We also look forward to improving our services and product with each stay and experience.We hope you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Maria Cosenza Assistant Front Office Manager

Dear Ramjit, Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We apologize that our service did not satisfy your expectations and for the issue with your deposit. We set a high standard for ourselves and are truly sorry to hear that the standard was not met during your recent stay. Your constructive feedback enables us to improve further and identify our limitations. I would welcome you to contact us directly, should you wish to discuss your experience in further detail.We endeavor to ensure that our valued guests receive the most superior service in a well-maintained and comfortable atmosphere. We look forward to improving our services and products with each stay and experience.We do hope that we get the opportunity to better serve you in the future.We sincerely value your patronage and support and we look forward to welcoming you back to our hotel in the not-too-distant future.Warm Regards, Maria CosenzaAssistant Front Office Manager