Estimada Giovanna,¡Gracias por tomarte el tiempo para dejarnos tu opinión! Nos alegra saber que tu estancia en nuestro hotel fue cómoda y segura.Valoramos tu feedback y nos complace saber que encontraste nuestras instalaciones cómodas y en buen estado. Además, nos alegra saber que te sentiste seguro durante tu estancia.Lamentablemente, parece que tu mensaje fue cortado antes de que pudieras terminarlo. Si tienes alguna otra observación que quisieras compartir con nosotros o si hay algo más en lo que podamos mejorar, no dudes en hacérnoslo saber. Tu opinión es muy importante para nosotros y nos ayuda a brindar un mejor servicio a nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y que tu próxima visita sea aún más satisfactoria.Saludos cordiales,Hotel Management

Dear Luis,Thank you so much for taking the time to leave us a glowing 5-star review! We're thrilled to hear that you had a positive experience during your stay.Your satisfaction is our top priority, and we're delighted that we could meet or exceed your expectations. It's our goal to provide a comfortable and enjoyable environment for our guests, and we're pleased to know that we achieved that for you.If there's anything specific you loved about your stay or any areas where we excelled, we'd love to hear more. Your feedback helps us continue to provide exceptional service to all our guests.We look forward to welcoming you back on your next visit! If there's anything you need in the meantime, please don't hesitate to reach out.Thank you once again for choosing us and for your fantastic review!Best regards,Hotel Management

Dear MIZTLI,Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback and would like to address your concerns.Firstly, we want to clarify that our policy regarding the C150 damage deposit is clearly communicated on our website and during the booking process. We understand the impact this may have on your budget, and we are constantly working to find ways to accommodate our guests. While we make exceptions for a C300 cash deposit in certain cases, we acknowledge that it is not a common practice and appreciate your understanding.Regarding your request for an HDMI cable, we sincerely apologize for any inconvenience caused by the delay in resolving this matter. We strive to provide prompt and efficient service, and we will address this with our team to ensure it does not happen in the future.Concerning the cleaning frequency, we apologize for any confusion. Our standard practice is to provide full cleaning services every three days, as mentioned. However, we are always open to accommodating individual guest needs, and we apologize if there was a miscommunication in this regard. However, if you needs any coffee, cream or sugar, fresh towels, front desk agent is available 24/7 to assist you.We appreciate your feedback, as it helps us identify areas for improvement. If there's anything else we can do to enhance your experience or address any remaining concerns, please feel free to contact us directly. We value your stay and hope to have the opportunity to welcome you back for a more positive experience in the future.Thank you for bringing this to our attention.Best regards,Waldorf Hotel

Dear Sergio,Thank you for taking the time to share your feedback with us. We appreciate your review and want to address your comments to ensure we continue to improve our guests' experience.We're glad to hear that you found our hotel to be satisfactory and that our staff provided you with friendly service. Your kind words about our team mean a lot to us, and we'll be sure to pass on your compliments.Regarding the air conditioning in the lobby, we apologize for any inconvenience this may have caused. We'll take your feedback into account as we continue to make improvements to our facilities to ensure our guests' comfort throughout the entire property.We also appreciate your comments about the area surrounding our hotel. While we are situated in a decent location and relatively close to the center, we understand that perceptions of an area can vary. We take the safety and security of our guests very seriously, and we continually work with local authorities to ensure a safe environment for everyone.We regret that you had an unpleasant experience while passing through Hastings Street. We understand your concern and assure you that we take guest feedback seriously in our efforts to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope that you will consider staying with us again in the future. If there's anything specific you'd like to discuss or if there are ways we can make your next stay more enjoyable, please don't hesitate to reach out to our management team directly.Best regards,Hotel Management

Dear Benigno,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that you found our hotel to be priced reasonably.Regarding the distance to tourist locations, we apologize if our hotel's location did not meet your expectations in terms of easy walking access to popular attractions. We understand that proximity to tourist spots can be an important factor for some guests. While we strive to provide a comfortable stay for our guests, preferences for location can vary. We always recommend utilizing public transportation or other modes of transportation to reach various tourist destinations in the area.Thank you for choosing our hotel, and we hope you had an overall pleasant experience during your stay. Should you have any further comments or require assistance in the future, please do not hesitate to reach out to us.Best regards,Hotel Management

Estimada Lirra Diaz,¡Muchas gracias por tomarte el tiempo para dejarnos una reseña tan positiva! Nos alegra enormemente saber que tu estadía fue excelente y que disfrutaste de nuestro establecimiento.Es maravilloso saber que encontraste a nuestros recepcionistas amables y serviciales. Nos esforzamos por brindar un excelente servicio al cliente y nos complace saber que tuviste una experiencia agradable con nuestro personal.Nos alegra también saber que nuestra ubicación fue conveniente para ti, con restaurantes, tiendas, parques y lugares de interés cercanos. Nos esforzamos por ofrecer una ubicación conveniente y accesible para nuestros huéspedes, y es gratificante saber que cumplimos con tus expectativas en este aspecto.Agradecemos nuevamente tus amables palabras y tu calificación perfecta. Si alguna vez regresas a la zona, estaremos encantados de recibirte nuevamente y brindarte otra experiencia memorable.Saludos cordiales,Waldorf Hotel

Estimada Lirra Diaz,¡Muchas gracias por tomarte el tiempo para dejarnos una reseña tan positiva! Nos alegra enormemente saber que tu estadía fue excelente y que disfrutaste de nuestro establecimiento.Es maravilloso saber que encontraste a nuestros recepcionistas amables y serviciales. Nos esforzamos por brindar un excelente servicio al cliente y nos complace saber que tuviste una experiencia agradable con nuestro personal.Nos alegra también saber que nuestra ubicación fue conveniente para ti, con restaurantes, tiendas, parques y lugares de interés cercanos. Nos esforzamos por ofrecer una ubicación conveniente y accesible para nuestros huéspedes, y es gratificante saber que cumplimos con tus expectativas en este aspecto.Agradecemos nuevamente tus amables palabras y tu calificación perfecta. Si alguna vez regresas a la zona, estaremos encantados de recibirte nuevamente y brindarte otra experiencia memorable.Saludos cordiales,Waldorf Hotel

Dear Rafael,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your review and are glad to hear that you found our hotel to be conveniently located away from the busy street with homeless individuals.We apologize for any inconvenience caused by the noise from the disco below the rooms. We understand that a peaceful environment is important for a good night's sleep, and we apologize for falling short in this aspect. We will look into ways to address the noise issue to ensure a more comfortable stay for our guests.Regarding the size of our rooms, we understand that they may be smaller than expected. As a hotel, we strive to utilize the available space efficiently while maintaining a comfortable environment for our guests. We appreciate your understanding in this matter.Your feedback is valuable to us as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you for choosing to stay with us.Warm regards,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received excellent attention from our staff during your stay. Our team takes great pride in providing exceptional service to all our guests, and we are delighted to know that we were able to make your stay a memorable one.We appreciate your 5-star rating and thank you for choosing our hotel. We look forward to welcoming you back soon for another exceptional stay.

Dear customer,Thank you for taking the time to share your experience with us! We are pleased to know that you have enjoyed good care during your stay. We hope to have the opportunity to serve you again in the future.

Dear valued guest,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay with us did not fully meet your expectations. We apologize for any inconveniences you experienced during your stay, and we appreciate your comments as we are always striving to improve our services.We hope that you will give us another chance to provide you with a better experience in the future. Please do not hesitate to contact us directly if there is anything we can do to make your next stay more comfortable.Thank you again for choosing to stay with us.

Dear Guest I am sorry to hear you has issues with your stay, we have taken your review seriously, and the amends are being made. Please always feel free to to call the front desk and inform of any issues, these can be fixed then and there.

Thanks for staying !!

Thank you for your review

Thank you!!! For staying with us.. Front desk/Supervisor Hotel at the Waldorf

Thank you so much for taking the time to review your stay with us. We appreciate the 8 our of 10. Yes our windows are single pained ( 1940's) building so you can hear some street noise. We have quieter rooms on the side - but they are queen rooms only. We are glad you enjoyed your stay with us and I will pass on the kind words regards the staff. Thank you again.

Thank you for the positive review. We are so glad you enjoyed your stay with us. We hope to see you again.

Thank you taking the time to review your stay with us. We actually have someone who speaks spanish - I guess she was not working when you checked in. Impossible for our front desk to speak all the languages of our guests who come from all over the world. But we always make a 100% effort to understand the requests and answer the questions as best we can

Thank you so much - we are so happy you enjoyed your stay with us. Hope to see you again

Thank you so much for taking the time to submit your score on your stay. We hope you stay with us again

Thank you for taking the time to review our property. We appreciate your kind comments on the staff - for sure we are lucky to have them. Thank you for the 4 out of 5 - and yes maintenance is on going. We hope to see you again

Thank you for taking the time to review our hotel. Yes there was definately a few nights where the rooms were too warm. We thought winter had arrived and turned on the boilers, then summer came back and we had a few nights where it was too warm. Our apologies

Thanks for taking the time to review Hotel at the Waldorf. We are very happy to hear that you enjoyed your stay with us, and value your feedback. Thank you once again. Our warmest regards from the staff at Hotel at the Waldorf.

Thanks for taking the time to review Hotel at the Waldorf. We value your feedback. Thank you once again. Our warmest regards from the staff at Hotel at the Waldorf.

Dear Guest, Thank you for taking the time to review our hotel. All the feedback we receive from our guests is important to us, as it helps us improve as a business. We always do our best to provide a comfortable, clean and safe stay for all our guests. I am sorry we were not able to address any of these issues while you were with us. We do apologize that we did not live up to your expectations. We will strive to do better in the future. Once again we would like to thank you for taking the time to review the hotel. Regards the team at Hotel at the Waldorf.

Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

Thanks for staying. We look forward to welcoming you back in the future!

Thanks for staying. We look forward to welcoming you back soon!

Thanks for staying. We look forward to welcoming you back in the future!

We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.