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Opiniones sobre Douglas Guest House

2.5 out of 5
Douglas Guest House
456 West 13th Avenue, Vancouver, BC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 117 de 258 opiniones" "
Evaluación: 8 - Bueno. 111 de 258 opiniones" "
Evaluación: 6 - Aceptable. 22 de 258 opiniones" "
Evaluación: 4 - Mediocre. 6 de 258 opiniones" "
Evaluación: 2 - Terrible. 2 de 258 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ARTURO

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Douglas Guest House Team el 7 feb. 2024
Thank you so much for taking the time to leave us an 8 out of 10 review. It's much appreciated! Cheers

10/10 Excelente

Diego A

Se hospedó 3 noches en abril de 2022
Respuesta de Douglas Guest House el 5 may. 2022
Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Christine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient and homey breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de DOUGLAS LODGE el 17 abr. 2024
Thank you for your kind feedback! We're delighted to hear that you found our breakfast convenient and homey. We hope to host you again in the future.

10/10 Excelente

Hans

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Douglas Guest House Team el 30 ene. 2024
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

10/10 Excelente

Kris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lisa

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great stay at a good price
Simple accommodations for a better price than nearby hotels. Staff were incredibly friendly and helpful, the breakfast was great and I had an amazing few nights' sleep!
Se hospedó 3 noches en octubre de 2023
Respuesta de Douglas Guest House Team el 9 oct. 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted that you had a great stay at a reasonable price and found our accommodations simple yet cost-effective compared to nearby hotels.It's heartwarming to know that you had a positive experience with our friendly and helpful staff, enjoyed our breakfast, and had a restful and refreshing sleep during your stay. Our top priority is providing our guests with excellent service and a comfortable environment, and we're pleased to hear that we met your expectations.We hope to welcome you back in the future for another enjoyable stay. If you decide to return, please reach out directly with any specific requests or preferences you may have, and we will do our best to accommodate them.Thank you once again for choosing to stay with us.

6/10 Aceptable

Kathryn

Se hospedó 1 noche en septiembre de 2023
Respuesta de Douglas Guest House Team el 5 oct. 2023
Thank you so much for taking the time to leave us a 3 out of 5 review. It's much appreciated! Cheers

10/10 Excelente

Jennifer, Renton

Se hospedó 1 noche en septiembre de 2023
Respuesta de Douglas Guest House Team el 5 oct. 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location. The host was extremely welcoming and friendly. The breakfast was delightful. Would highly recommend.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Douglas Guest House Team el 5 oct. 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers

8/10 Bueno

Thomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Room was in the basement so was slightly difficult to keep it cool in hot weather. Beakfast was nice as was cooked to order
Respuesta de Douglas Guest House Team el 8 sept. 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Gary, San Francisco

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super sweet property. Nothing fancy but just really nice. Breakfast was amazing. Beautiful neighborhood for walking.
Respuesta de Douglas Guest House Team el 16 ago. 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

2/10 Terrible

Theodore

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Do not stay here!
Terrible experience. The room was 32C / 90F when we arrived. There was a portable air conditioner in the room that we turned on and after 2 hours the room was still a sweltering 86F at 10p at night. We tried calling and texting the contact number provided multiple times as did Hotels.com, and no one would pick up. Keep in mind that the listing says “air conditioned”. There was a skylight above the bed with a paper window covering falling off, that would let in light at the crack of dawn. We sat on the bed and it completely caved in. Finally after no response to our calls (and those from hotels.com) we had to leave and seek a last minute hotel elsewhere, as the room was unusable. The next day we were notified that we would not receive a refund as we hadn’t cancelled in advance of arrival. What in the world? We couldn’t know the status until arriving! The unit was completely unusable and while we were willing to move to another room, no one would pick up or reply to our calls/txts. I will be pursuing a refund through my credit card company as the host is citing their cancellation policy.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and comfortable
Clean and comfortable in general in a beautiful 100 year old house. That being said, a few things would have made it better. 1. No place to put hygiene items in the bathroom. A stand of some sort would have been great. Did appreciate that there were lots of hooks. 2. It was wonderful and unexpected that there was a small refrigerator in the room. A garbage can there would have been great. 3. Also would have appreciated a small table in the room. 4. The tall rotating fan made it bearable and was appreciated but it was very warm. AC would have made it better.
Douglas Guest House
Se hospedó 2 noches en junio de 2023
Respuesta de Douglas Guest House Team el 16 ago. 2023
Thank you so much for leaving your honest feedback, We assure you we will improve our service in areas we still need to do as well as expected.

8/10 Bueno

Megan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
While the bed wasn’t the most comfortable we’ve had while travelling, the room was clean, the bathroom was very modern in this 80 year old character house. The breakfast in the morning was absolutely excellent!! We would definitely stay here again
Se hospedó 1 noche en mayo de 2023
Respuesta de Douglas Guest House Team el 17 may. 2023
Thank you so much for leaving your honest feedback; it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Lindi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well located and a friendly staff.
Se hospedó 2 noches en mayo de 2023
Respuesta de Douglas Guest House el 7 may. 2023
Thank you so much for taking the time to leave us a 5-star review. It's much appreciated! Cheers

8/10 Bueno

Julie, Chicoutimi

Viajó con su familia
Le gustó: Limpieza, personal y atención
Bien situé, stationnement inclus, très bon déjeuner, maison historique avec cachet
Se hospedó 2 noches en mayo de 2023
Respuesta de Douglas Guest House el 7 may. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

8/10 Bueno

Mary

Se hospedó 2 noches en abril de 2023
Respuesta de Douglas Guest House Team el 30 may. 2023
Mary, thank you so much for taking the time to leave us a 4-star review. It's much appreciated! Cheers

10/10 Excelente

Roxane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely stay at the Douglas Guest House. Staff clearly explained the after hours check in and everything went well. I was happy with my room, which was an outside entrance. It was very clean, tastefully decorated, quiet, and comfortable. The included breakfast was amazing with fresh cooking, fresh fruits, juices, breads, and more. They take excellent care of their guests. I would definitely stay here again
Se hospedó 1 noche en abril de 2023
Respuesta de Douglas Guest House el 7 may. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de Douglas Guest House el 7 may. 2023
Thank you so much for taking the time to leave us a 10-star review. It's much appreciated! Cheers

8/10 Bueno

Kari

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good central outside the downtown!
Se hospedó 1 noche en abril de 2023
Respuesta de Douglas Guest House el 7 may. 2023
Thank you so much for taking the time to leave us a 4-star review. It's much appreciated! Cheers

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to Vancouver General Hospital, very nice staff who were very helpful with a last minute reservation
Se hospedó 1 noche en abril de 2023
Respuesta de Douglas Guest House el 20 abr. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Robert

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A perfect B&B. Wifi not strong enough to work from the room, but few travellers need that. Will definitely stay here again.
Se hospedó 2 noches en abril de 2023
Respuesta de Douglas Guest House el 20 abr. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Delightful staff - great breakfast - comfortable accommodations
Se hospedó 2 noches en abril de 2023
Respuesta de Douglas Guest House el 12 abr. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Johanna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay.
Se hospedó 3 noches en marzo de 2023
Respuesta de Douglas Guest House el 12 abr. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Angela

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We found the staff extremely friendly, and helpful. Very comfortable room, and quiet. Great breakfasts every morning. I would definitely stay there again if I ever have to go down to Vancouver again.
Se hospedó 3 noches en marzo de 2023
Respuesta de Douglas Guest House el 12 abr. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We stayed in the Mateo room located on the main level which was lovely and comfortable.The staff were warm and friendly and the breakfast served was exceptional.
Se hospedó 2 noches en marzo de 2023
Respuesta de Douglas Guest House el 22 mar. 2023
Thank you so much for taking the time to leave your honest feedback is essential to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

Francine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2023

6/10 Aceptable

Nick

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Douglas Guest House el 16 nov. 2022
Thank you so much for taking the time to leave us a 6-10 review. It's much appreciated! Cheers

10/10 Excelente

Ganesh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super convenient from the airport, and super convenient to downtown without being in the heart of it.
Se hospedó 1 noche en julio de 2022
Respuesta de Douglas Guest House el 1 ago. 2022
Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

8/10 Bueno

Michiko

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Grace

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Charming and welcoming!
It was just fine, very charming. Perhaps not enough guest parking but that comes with the location, I guess.
Se hospedó 1 noche en abril de 2022
Respuesta de Douglas Guest House el 26 abr. 2022
Thank you for your honest feedback; it is important to us. We do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

8/10 Bueno

PAUL, Richmond Hill

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good: location, cleanliness, access, parking, quiet. Not-so-good: baseboard heater in suite's bathroom (William Room) not working.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Douglas Guest House el 27 feb. 2022
Thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected.

8/10 Bueno

Beverley

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Location is good re public transit in all directions, train from airport, etc; however, there is a moderately steep hill of four city blocks to climb up from the transit location, then stairs to the front door and more stairs to most rooms. We stayed five nights in the Penthouse room which is three flights of stairs from the street level. After a day of shopping, those stairs were onerous! The main room contained the bathroom, a queen bed, a table, a fridge, coffee maker, but it could not be private from the other room which contained a queen bed and the only closet. The furnishings are typical B&B but the beds are comfortable. No housekeeping is done during your stay. The main negative factor for us was that there was no locked room to leave your luggage in storage before check-in or after check-out ... the suggested place was in the main floor living area which was open to all people who knew the front door combination ... not ideal if you are carrying expensive goods. We would stay again but only for a shorter period.
Se hospedó 5 noches en octubre de 2021
Respuesta de Douglas Guest House Team el 23 oct. 2021
We thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected. Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

6/10 Aceptable

Robyn

Viajó con su pareja
It was convenient. I still haven't recieved my recipt supposed to be emailed. Checked out yesterday morning and would like to see my final bill.
Se hospedó 1 noche en octubre de 2021
Respuesta de Douglas Guest House Team el 23 oct. 2021
We thank you for your honest feedback it is important to us, and we will do our best to keep up the standards to enjoy our service. We hope to see you again in the future. We sent the receipt to your expedia email.

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room and quiet location
Se hospedó 2 noches en septiembre de 2021
Respuesta de DOUGLAS TEAM el 1 nov. 2021
Thank you for your feedback; it is important to us. We will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

6/10 Aceptable

jan

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The location is nice....you are within walking distance of nice neighborhoods and some coffee shops. What surprised me and what I did not like was that I was in a basement room and had terrible wifi. Also, I thought I was going to get a continental breakfast.... got nada. Somehow, this amenity was crossed off the list. Gettting checked in was crazy, saw no one, was let into a lobby to pick up a key and then directed to go around to the back of the building to the basement. Very old building.... I thought I paid more that it was worth.
Se hospedó 4 noches en septiembre de 2021
Respuesta de DOUGLAS GUEST HOUSE TEAM el 1 nov. 2021
Thank you for your honest feedback. We assure you we will improve our service in areas that we haven't done as well as expected. Your feedback is important to us, and we will do our best to keep up the standards to enjoy our service.

8/10 Bueno

Angel

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A nice clean place to stay. Great location. Easy check in/out!
Se hospedó 2 noches en agosto de 2021
Respuesta de DOUGLAS TEAM el 1 nov. 2021
Thank you for your feedback; it is important to us. We will do our best to keep up the standards to enjoy our service. We hope to see you again in the future.

10/10 Excelente

jane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
comfy bed
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Margaret

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent service/lovely location
They were extremely helpful and responded immediately to our request to change rooms to provide us with a second bed. Downsides; lots of windows so room was hot and the light woke us up very early, also because of COVID no access to a kitchen/fridge/microwave/coffee, etc., outside back decks rotting and in need of repair.
Se hospedó 3 noches en abril de 2021
Respuesta de Douglas Guest Time el 19 jun. 2021
We thank you for your honest feedback. In areas that we haven't done as well as expected, we assure you we will improve our service. Your feedback is important to us and we will do our best to keep up the standards so you enjoy our service. We hope to see you again in the future.

10/10 Excelente

Joe

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was a little cool when we got there and could not find the thermostat
Se hospedó 1 noche en marzo de 2021
Respuesta de Douglas Guest House Team el 6 abr. 2021
We sincerely appreciate your feedback. We always work hard to improve our service and receiving feedback from our guests is the best way for us to learn where we could do better. We hope to see you again in future.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room is clean and quiet, plus close to where I have my eye appointment.
Se hospedó 2 noches en febrero de 2021
Respuesta de Douglas Team el 21 feb. 2021
Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2021
Respuesta de Dogulas Team el 21 feb. 2021
Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback.

10/10 Excelente

Mingmin

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Berenice el 30 ago. 2020
Dear Guest, Thank you so much for your email. On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

10/10 Excelente

Joyce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay was great, bed was very comfortable and check in was very smooth. Free parking was an added bonus and we didn't have any trouble getting a parking spot.
Se hospedó 3 noches en agosto de 2020
Respuesta de Berenice el 30 ago. 2020
Dear Guest, Thank you so much for your email. On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

10/10 Excelente

Thomas

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I regularly stay here for work, always a worthwile choice!
Se hospedó 1 noche en agosto de 2020
Respuesta de Berenice el 11 ago. 2020
Dear Thomas! Thank you very much for taking the time to share your thoughts about your stay with us. We sincerely appreciate your feedback. We always work hard to improve our service and receiving feedback from our guests is the best way for us to learn where we could do better. We hope to see you again in the future.

10/10 Excelente

Thomas, Victoria

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have stayed at Douglas Guest House many times in the past and always appreciate their courtesy and value and looking forward to a comfortable stay. Their service during these most interesting times is entirely up to code and very appreciated
Se hospedó 2 noches en julio de 2020
Respuesta de Bernice el 27 jul. 2020
On behalf of the staff and management, we would like to extend our gratitude for choosing us. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again, and we are looking forward to welcoming you on your next stay with us. With kindest regards,

8/10 Bueno

pnina

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 4 noches en marzo de 2020

10/10 Excelente

Joan, Salmon Arm

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent character home. Expect stairs. Breakfast to start at 7 am would be better than 8 am
Se hospedó 1 noche en marzo de 2020
Respuesta de Douglas House Team el 13 mar. 2020
Dear Joan, We're delighted to hear that you had such a pleasant experience staying with us. We truly appreciate you taking the time to leave this review and recommendations. We are looking forward to welcoming you on your next stay with us.