2/10 Terrible
Bradley G.
5 oct. 2023
No le gustó: Limpieza
Picture Look Great - House & Pool Very Dirty (When we Staid)
Whilst this house and its pool look great, they can only be great if clean.
We arrived to a dirty house, dirty switches, filthy tv control for a TV that didn’t work, filthy oven, dirty cutlery, dirty glasses, dirty plates, crumbs on the floor and all over the sofa. Worst part of was the pool, its was neglected, dirty and full of algae bloom. We raised issues with owner who was surprised about the feedback as she says she has never had bad feedback before even though her lowest star on the feedback is due to cleanliness. Owner denied pool was dirty even though I supplied images (Vrbo agreed with me after I supplied evidence but host remained in denial and never acknowledge the evidence). Unfortunalty the host runs this from another country so if there are any problems you are out on your own (or you will be labelled a liar). I was told the pool was cleaned every day but the day after I was told the pool cleaner was actually broken. The pool cleaner returned the day before we left and the last day was fine. I spoke with the host who was very childish and rude, I was the one making the complaint and I had to endure her shouting rant at me whilst I listened in silence – she then hung up. The host blames everyone but herself, the house being dirty was apparently down to me (god knows how I cake months of grime into a few days) and the pool was down to the weather (not the broken pool cleaner) - very odd.
Bradley G.
Se hospedó 5 noches en agosto de 2023