No hot water on the first and fourth morning of our stay. No heat on the fourth morning of our stay. I asked repeatedly for a manager to call but I still haven’t heard from them. There were a bunch of other little problems with the unit (detailed below), any one or two of which would be no big deal but combined, and combined further with the very large issues of the lack of heat and hot water, definitely not worth the fourteen thousand I paid for 4 nights.
At first, we were very excited to see the 4th floor elevator door open directly into this well-appointed 3 BR Condo. After getting settled, we immediately noticed the starter on gas grill wasn’t working. Maintenance came straight up and said they couldn’t fix it but advised us to use a lighter to light the grill, but would not provide their lighter because they said it was the only one they had. After we complained they brought a lighter back up later.
We woke up on the first morning of our stay to NO hot water. I reported the issue to the front desk and was told maintenance doesn’t get in until 8. But fine, we’re gritty skiers and went out to ski without any showers or basic personal grooming. Apparently some time after we left, they “re-set the boiler” and we had hot water when we returned from the slopes.
Later on that first full day of our stay I reported the following little issues to management via text (the only way to get through to the management company):
Gas grill igniter not working
Master bathroom heated floor