I rented this unit for a ski trip with six friends. Check-in process was a little bumpy from the jump: the door code and WiFi info was left blank in the instructions, and parking details for a second vehicle were less than clear. But in coordinating with the property manager, communication was quick and friendly, so those issues were cleared up. More importantly, though, the sleeping arrangements were mis-represented in the listing. Based on the description and the pictures, there were to be beds for all six guests. Specifically, one room included bunk beds according to the photos. Upon getting into the unit, however, we noticed there were no bunks. Instead, there was a single king-size bed in one of the guest rooms. This was a little frustrating, as a single large bed was less appropriate for our group than the bunks we’d planned for, but we decided we could make it work. However, upon laying in the bed, the mattress fell straight to the floor. Half of the bed was disconnected to the other half. Upon further inspection, the bed was comprised of two frames that hadn’t been attached together correctly. I began to feel crazy, as the host of this friends’ trip who’d been in charge of selecting this place. I was sure I’d accounted for the right number of beds, sure I’d seen a room with bunks. But re-visiting the listing, the photos had been changed since booking, and the bunks were nowhere to be seen. So we were getting something different than we’d paid for, and there was a major defect to boot. As before with the check-in troubles, coordinating with the property manager was pleasant enough. She was friendly and quick to reply. But there was still an air of doubt or distrust when I was conveying these problems. Ultimately, a small refund was issued, which was appreciated. However, it’s a bit frustrating how hard we had to fight to convince them to take us seriously and help out, including accommodating an on-site inspection. At the end of the day, it wasn’t a disaster, and I do appreciate the help and refund. But in the future I hope they’re more upfront and accurate with details. The unit was quite clean and comfortable otherwise.
