6/10 Aceptable
William S.
26 sept. 2021
Vail 2021
The property where the condo is located is perfect for walking around Vail Village. The Lodge at Vail is very nice and the staff was friendly and helpful. The property was clean and well maintained. Our problem occurred when we were given a different condo than we had booked and were never contacted prior to our arrival. The condo we were checked into was not nearly the quality we were supposed to receive. After the first night, we were moved into a nicer one and the rest of our stay was excellent.
The lower rating given was due to the lack of communication prior to arrival and lack of receiving the property we booked. We were told the condo owner had come into town unexpectedly and that was the reason we were given a different property. This should have been resolved prior to our complaint about the inferior condo we received.
William S.
Se hospedó 4 noches en septiembre de 2021