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Opiniones sobre Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Opiniones

6,0
Evaluación: 10 - Excelente. 4 de 36 opiniones" "
Evaluación: 8 - Bueno. 8 de 36 opiniones" "
Evaluación: 6 - Aceptable. 13 de 36 opiniones" "
Evaluación: 4 - Mediocre. 4 de 36 opiniones" "
Evaluación: 2 - Terrible. 7 de 36 opiniones" "

6,6/10

Limpieza

6,2/10

Personal y atención

5,0/10

Servicios

5,6/10

Estado de la propiedad e instalaciones

5,4/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Danielle

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

Tiwana

Le gustó: Limpieza
No le gustó: Servicios
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Se hospedó 8 noches en enero de 2024

8/10 Bueno

Shanta

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Amanda

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Denisha

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Se hospedó 4 noches en noviembre de 2023

6/10 Aceptable

Leroyah

Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

James

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

Nurjahan

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Tiwana

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Se hospedó 7 noches en agosto de 2023

8/10 Bueno

Jordane

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My stay here was short but pleasant. Very good on value
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Abby

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Harrison

Viajó en grupo
Le gustó: Limpieza, personal y atención
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Se hospedó 8 noches en febrero de 2023

10/10 Excelente

Morexa

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Se hospedó 3 noches en octubre de 2022

6/10 Aceptable

Raymond, Whitby

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Se hospedó 6 noches en agosto de 2022

6/10 Aceptable

Natasha Van Den

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Already graded
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Iesha

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Se hospedó 2 noches en mayo de 2022
Respuesta de Hotel Agent el 16 jul. 2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 Terrible

Andel

No le gustó: Servicios, estado de la propiedad e instalaciones
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Theresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Proximity to popular services Friendliness of staff
Se hospedó 5 noches en marzo de 2022

4/10 Mediocre

Theresa

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Se hospedó 2 noches en marzo de 2022
Respuesta de Hotel Agent el 7 mar. 2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 Aceptable

Rubena

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Se hospedó 1 noche en enero de 2022
Respuesta de Hotel Agent el 9 mar. 2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Agent el 20 dic. 2021
Thank you for your feedback. We were delighted to have you.

2/10 Terrible

Jose Lopez

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Se hospedó 9 noches en octubre de 2021

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Se hospedó 5 noches en febrero de 2020

2/10 Terrible

Glenda

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible!!
Se hospedó 5 noches en febrero de 2020
Respuesta de Cattleya el 28 feb. 2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 Aceptable

Rich, Daegu Korea

Viajó en grupo
Le gustó: Limpieza, personal y atención
Ok for one night but at most a three star hotel. Also quite noisy
Se hospedó 1 noche en febrero de 2020
Respuesta de Cattleya el 27 feb. 2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 Bueno

Cliente verificado

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Se hospedó 7 noches en octubre de 2019
Respuesta de Cattleya Hotel el 14 oct. 2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 Aceptable

Avidesh

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Se hospedó 3 noches en octubre de 2019
Respuesta de Cattleya el 10 oct. 2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 Excelente

J.P., Houston

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Se hospedó 6 noches en septiembre de 2019
Respuesta de Cattleya Hotel el 4 oct. 2019
Thank you for your feedback. We look forward to serving you again.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Cattleya hotel el 4 oct. 2019
Thank you for your feedback.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Se hospedó 8 noches en septiembre de 2019
Respuesta de COETNT el 23 sept. 2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 Bueno

Nigel L.

Le gustó: Limpieza
My short stay in Trinidad
Great
Se hospedó 2 noches en julio de 2019

6/10 Aceptable

Shervon

The place need to be upgraded.
Se hospedó 2 noches en agosto de 2019
Respuesta de Cattlyea Hotel el 5 sept. 2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the neatness of the environment and the staff service
Se hospedó 2 noches en julio de 2019
Respuesta de Cattleyea el 6 ago. 2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 Bueno

Sherrie-Anne, Scarborough

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Se hospedó 1 noche en junio de 2019
Respuesta de Cattleya el 6 jun. 2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 Aceptable

Lexie

Se hospedó 2 noches en mayo de 2019
Respuesta de General Manager el 13 may. 2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Cattleya el 3 may. 2019
Thank you for your feedback. Please share with us anyway we can improve your experience.