#1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach
Villa Hurakán, Tulum Region’s Largest Premier Private Estate Villa for Large Groups, Weddings & Retreats
If you’re looking for a true luxury group experience in the Tulum region, Villa Hurakán delivers something very rare, a fully private estate with the size, layout, and services to comfortably host large groups without sacrificing privacy, comfort, or flow. Chef Labor included.
Spanning over 20,000 sq ft (1,900 m²) of interior living space, this is one of the largest private villas in the region and is specifically designed for weddings, retreats, family reunions, and high-end group stays.
Dates for larger groups and events book quickly, especially during peak season.
Why Guests Book Villa Hurakán
Sleeps 20–30 guests comfortably without crowding 9.5 bedrooms, all with en-suite bathrooms 4 heated pools (rooftop, main pool, and indoor pool) 20,000+ sq ft of indoor living space Private chef and daily housekeeping available Located in a secure gated community 2–3 minute walk to the beach
Unlike most listings, this is not a collection of small rooms or separate units, it is one cohesive, private estate designed for your group only.
Designed for Large Groups (What Makes This Different)
Most villas claim to host large groups, but very few are actually designed for it.
Villa Hurakán was built specifically so your entire group can stay together comfortably, with:
Wide open living areas for gathering Multiple dining and lounge spaces Seamless indoor/outdoor flow Private bedroom suites for personal space
Whether it’s 10 guests or 30, the villa still feels spacious and comfortable.
Weddings & Events
Villa Hurakán is one of the most requested private villa venues in the Tulum region.
Events have been hosted on the rooftop, around the main pool, inside the villa, and at the nearby beach and jungle surroundings.
If you are planning a wedding or event, early booking is strongly recommended due to limited availability.
Search “Villa Hurakan weddings” to see real events hosted at the property.
Complimentary welcome stocking: Two of the three kitchen refrigerators are one-time stocked with a selection of beverages, sodas, wine, beer, juices, cereals, and milk to get your group started upon arrival.
Private Chef Experience Service hours: 7:30 AM – 7:30 PM Breakfast, lunch, dinner, and custom meals available, guests pay groceries. Fresh ingredients sourced daily
Labor is included: $80 per day shopping service, food, beverages, alcohol etc. Guests reimburse grocery costs with Chef receipts.
The convenience, presentation, and quality make this one of the most talked-about parts of the stay.
Prime Location — Tulum Region
Located just minutes north of Tulum inside the Grand Sirenis Residential Complex, the villa offers the ideal balance between privacy and accessibility.
Close to:
Tulum beaches, restaurants, and nightlife Akumal Bay (turtle snorkeling, ~5 minutes away) Cenotes and eco parks (Xcaret, Xplor, Xel-Ha) Playa del Carmen and Fifth Avenue
You are close to everything, but removed from the crowds.
Beach & Resort Access
Private beach access is just a 2–3 minute walk away Natural snorkeling lagoon nearby Convenience store inside the community Optional resort day passes available
The beach area is quiet, natural, and far less crowded than central Tulum.
The Space
Villa Hurakán is designed to feel like a private boutique resort.
Features include:
Grand entrance with high ceilings Expansive indoor and outdoor living areas Rooftop terraces with ocean views Multiple heated pools Indoor gym with splash pool Movie theater and gaming area Multiple kitchens and dining areas
Every space is designed for both relaxation and group interaction.
Accommodations
The villa offers 9.5 bedrooms with en-suite bathrooms, Smart TVs, and secure storage.
Highlights include:
Penthouse Master Suite with private rooftop pool, kitchen, and living area Multiple king bedrooms Flexible rooms with bunks for larger groups Ground-floor bedrooms for easier access
Ideal for families, mixed groups, and events.
Concierge & Services
We make your stay as seamless as possible.
Daily housekeeping included (typically 8 AM – 4 PM) Welcome and full property walkthrough upon arrival Concierge available for transportation, tours, boat rentals, massages, and more
Everything can be arranged before or during your stay.
Important Information
Short power or water outages can occasionally occur in the region but are typically resolved quickly.
The villa is located in a natural jungle environment. Guests should expect wildlife such as birds, monkeys, and lizards. Doors and windows should be managed accordingly, especially at dusk.
Children are welcome. Please note that pools are not fenced and there is no lifeguard on duty.
Why Guests Choose This Villa
Guests consistently choose Villa Hurakán because it offers something most properties cannot:
True space for large groups Privacy without isolation Luxury without feeling staged or artificial A setting that works equally well for relaxation or events
If your dates are available, we recommend securing them soon — properties of this size and quality are limited in the Tulum region, especially for large groups.
"Villa" does not allow walk in party's, only registered guests. Additional guests allowed with prior approval and are an extra charge. We want to make your experience pleasant, miraculous, and safe. If you're going to have loud music, please keep the doors and windows closed. The center pool area is private and an area where you can also have some freedom, no loud music after 9:00pm. Pools are all shallow. Do not attempt to dive or jump into pools. There are no fences around pools, WATCH your children at all times. Do not lean over or against railing. Keep safe.
Guest access Guests will be provided an electronic combo. Simply swipe the keypad and enter that code. There are 24/7 security cameras recording outside, a doorbell camera.
Servicios en la propiedad
Piscina/spa
Bañera de hidromasaje
Piscina al aire libre
Piscina climatizada
Piscina cubierta
Piscina privada
Internet
Disponible en la villa: wifi gratis
Aparcamiento y servicios de transporte
Aparcamiento en las instalaciones
Cocina
Cafetera y tetera
Cocina básica
Especias
Frigorífico
Hervidor eléctrico
Horno
Lavavajillas
Licuadora
Máquina de hielo
Microondas
Olla para cocinar langostas
Papel de cocina
Placa de cocina
Tostadora
Vajilla y utensilios de cocina
Restaurante
Mesa de comedor
Dormitorios
9 dormitorios
Se proporcionan sábanas
Baño
10 baños
Bañera
Champú
Ducha
Jabón
Papel higiénico
Se proporcionan toallas
Zonas comunes
Mesa de comedor
Sala de estar
Zona de comedor independiente
Entretenimiento
Juegos
Smart TV con canales por cable o satélite
Zonas al aire libre
Balcón
Parrilla de barbacoa
Servicios de lavandería
Lavadora
Lavandería
Espacios de trabajo
Escritorio
Silla de despacho
Confort
Aire acondicionado
Mascotas
No se admiten mascotas
Características especiales/accesibilidad
Alojamiento libre de humo
Servicios e instalaciones
Caja fuerte
Plancha o tabla de planchar
Servicios de conserjería
Aspectos destacados de la ubicación
Cerca de la bahía
Cerca del mar
Actividades
Gimnasio
Piscina climatizada
Zona recreativa o sala de juegos
Medidas de seguridad
Detector de monóxido de carbono (el propietario ha indicado que hay un detector de monóxido de carbono en el alojamiento)
Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.
Mascotas
No se aceptan mascotas
Niños y camas adicionales
Los niños son bienvenidos.
Se permiten fiestas o eventos
Se permite organizar fiestas y eventos, como reuniones familiares, fiestas de cumpleaños y bodas, en la propiedad. Pueden asistir hasta 35 personas.
Nota del anfitrión: No production video or commercial use is allowed.
Información importante
Importante
Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales, y una tarjeta de crédito, débito o depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
Se permite organizar fiestas y eventos, como reuniones familiares, fiestas de cumpleaños y bodas, en la propiedad. Pueden asistir hasta 35 personas.
Nota del anfitrión: No production video or commercial use is allowed.
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo electrónico de Vrbo con un enlace que te llevará a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.
Información de la zona
Esta villa se encuentra en Centro de Tulum, un área de Tulum junto al mar. Pirámides mayas de Tulum es un lugar emblemático, y la belleza natural del área puede apreciarse en Playa de Tulum y Playa Paraíso. ¿Viajas con niños? No te pierdas Parque Xel-Há y Centro de salud y bienestar Holistika Art Walk. Visitar nuestra guía de viaje de Tulum
Aeropuerto Internacional de Tulum (TQO): 45 minutos en auto
Restaurantes
Wang Tulum
4 min a pie
Crazy Fish Tacos
2 min a pie
La Fourneé
2 min a pie
Raw Love
2 min a pie
Las Margaritas
2 min a pie
Preguntas frecuentes
¿Hay piscina en #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach?
Sí, en la propiedad hay una piscina techada y una piscina al aire libre. Podrás disfrutar de piscinas climatizadas.
¿#1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach acepta mascotas?
No, la propiedad no acepta mascotas.
¿Cuánto cuesta el estacionamiento en #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach?
Check-out: 11:00.
¿Dónde se encuentra #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach?
Esta villa para familias de Tulum se encuentra junto al mar, a 5 minutos a pie de Parque Dos Aguas y Hospital de Tulum. Pirámides mayas de Tulum se encuentra a 4 km.
Opiniones de #1 Booked Largest Estate Villa in Tulum Region, Indoor Pool, Gym, Walk to Beach
Opiniones
Excepcional
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
The house fair exceeded expectations The pictures don't do it justice! The staff was amazing - every meal was great, the cleaners were there all day everyday and quietly went about their business without being obtrusive. Finally, our host Jeremy was always available and incredibly responsive!
William W.
Se hospedó 7 noches en diciembre de 2025
Opinión verificada
10/10 Excelente
Cole M.
27 jun. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Amazing
Absolutely great stay, had a bachelor party and it was top notch. Can’t say enough good things about this place. Exactly matched listing.
Cole M.
Se hospedó 4 noches en junio de 2025
Opinión verificada
10/10 Excelente
Shirnise H.
30 may. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Awesome and Gorgeous Villa
I really enjoyed the home it is exactly what is in the pictures. My group enjoyed every bit of our stay. Enjoyed our Chef and his crew, as well as housekeeping that kept the house spotless! It is most definitely worth every penny spent! I also was satisfied that our Concierge responded to every need timely.
Shirnise H.
Se hospedó 5 noches en mayo de 2025
Opinión verificada
10/10 Excelente
John C.
5 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Excellent property
We loved our family vacation and will be back soon. Excellent host very responsive.
John C.
Se hospedó 7 noches en marzo de 2023
Opinión verificada
10/10 Excelente
Treva J.
22 ene. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Best 60th Birthday
More an Amazing
Treva J.
Se hospedó 5 noches en enero de 2025
Opinión verificada
10/10 Excelente
Karla S.
12 dic. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Absolutely Amazing
We rented this property for a family gathering & it was phenomenal. Jeremie was the best property manager I’ve worked with. He made sure our needs were met and went above & beyond. We’re already planning our next trip.
Karla S.
Se hospedó 5 noches en noviembre de 2024
Opinión verificada
10/10 Excelente
Suzanne B.
20 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Incredible place!
This place is unbelievable! The house itself is spectacular, but the staff is equally exceptional - especially the chefs! We could not wait for every meal! I could not recommend this place enough!
Suzanne B.
Se hospedó 4 noches en mayo de 2024
Opinión verificada
10/10 Excelente
Teresa B.
4 nov. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Beautiful property with many amenities
This is a large house with nice bedrooms that can give a large number of people privacy. The service was fabulous! The chef prepared delicious food! The housekeeping staff is efficient and thorough. Lots of outdoor spaces. We would definitely stay here again!
Teresa B.
Se hospedó 5 noches en octubre de 2023
Opinión verificada
10/10 Excelente
Phoebe K.
21 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Wedding in paradise 🌴
My husband and I decided to host our wedding on the rooftop of this beautiful villa and it was the best decision we ever made. This villa, its staff and location were all incredible. We were so happy with our choice, every aspect was absolute luxury and we made so many wonderful memories. Thank you to every member of staff who helped make sure we were taken care of the entire time.
Phoebe K.
Se hospedó 7 noches en marzo de 2024
Opinión verificada
10/10 Excelente
Cedrick A.
22 mar. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Birthday Vacation
This property was amazing. Everything it looks as on the listing and more. Jeremie was a fabulous host made sure everything was taken care of before my arrival until check out. I definitely look forward to renting this palace again soon. Thanks again for everything.
Cedrick A.
Se hospedó 5 noches en marzo de 2023
Opinión verificada
10/10 Excelente
Cliente verificado
27 nov. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Amazing retreat!
We had a party of 22 and we all highly recommend Villa Hurakan!! Jeremie the concierge was fantastic to deal with. The maids were all friendly and thorough. The chef and his team prepared exceptional meals. 10/10 you won’t be disappointed
Cliente verificado
Se hospedó 7 noches en noviembre de 2023
Opinión verificada
10/10 Excelente
molly h.
7 mar. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Best Vacation/Wedding Ever
We can not be happier with our decision to stay here. We, along with our friends and family, stayed here for our small wedding celebration and it was absolutely perfect. The staff is professional, friendly, and all around amazing, taking away all the stress of being on vacation. The chefs provided delicious meals every day. The villa within itself was beyond anything we could have imagined. It gave us the opportunity to be surrounded by our friends/family, while also providing enough rooms/areas to give everyone their own space when needed. We cannot recommend staying here enough!!!
molly h.
Se hospedó 5 noches en febrero de 2024
Opinión verificada
10/10 Excelente
Steve C.
7 abr. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Riviera Mayan Delight
Fabulous house with every amenity including 5 motor scooters and 3 bikes. Spread out so even 14 of us had more than ample space. Close to the beach although this was far too rocky and un available for swimming. But, we wet to nearby beaches instead. Nearby convenience store was nice to have although we had full chef service while there. They were incredible and extremely flexible. Once there you need your own transportation to get around, especially to go into Tulum or Playa del Carmen both of which were about 25 minutes away in the opposite direction. So being in the middle of these two cities was vert convenient. The Vrbo staff was fantastic and very responsive. Loved our stay.
Steve C.
Se hospedó 9 noches en marzo de 2025
Opinión verificada
10/10 Excelente
Anthony C.
11 ago. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Perfect Family Getaway at Villa Hurakan
Villa Hurakan was the perfect choice for our family of 13. Every guest had their own comfortable bed and private bathroom, with multiple lounge areas and six pools to enjoy — plenty of space to relax by the main pool or find a quiet corner. The air conditioning kept the villa cool even on 90 days.Check-in and check-out was easy. All communication before, during and after is done by WhatsApp and made it very convenient for all arrangements. Our concierge, Jeremie, went above and beyond, arranging and following up on excursions, dining, and transportation tailored to our group. Can’t speak highly enough of Jeremie.The chef staff prepared delicious meals daily, making our stay feel effortless. Fully customized meals with more than enough food every meal. Conveniently located between Tulum and Playa del Carmen, the villa offered the best of both worlds.It was the perfect way to celebrate a 50th birthday with family — we couldn’t have asked for a better experience! I’d add more but would love for all the future guests to be just as surprised as we were.
Anthony C.
Se hospedó 4 noches en agosto de 2025
Opinión verificada
10/10 Excelente
Amy D.
28 dic. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Trip of a lifetime!
Pictures could never do this property justice. It is massive and beautiful! The area is beautiful, the service was top notch, and the weather was perfect. We had everything arranged for us prior to our arrival… thanks to our concierge Jeremie! The food was delicious, the house was always clean (thanks to the maid) and the beds were so comfy!! I already miss this place and want to go back! If you want to have a special family trip or have a large group of friends needing a space that has all you need, then look no further because you will not find it! Thank you Darin!
Amy D.
Se hospedó 6 noches en diciembre de 2022
Opinión verificada
10/10 Excelente
Tremauri E.
3 may. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Celebrating Life
Wow!!! If you think the pictures are impressive, wait until you see it in person. This property is stunning. The host/concierge, Jeremie was very responsive and not only took care of me and my friends while we were on property, but also helped coordinate us with other top notch vendors.
The meals prepared by the chef were amazing and left nothing to be desired. The house was tended to every morning by the housekeeping staff to keep it pristine during our stay.
If you are considering booking this place, just hit the reserve button and enjoy a vacation of a lifetime!
Tremauri E.
Se hospedó 4 noches en abril de 2023
Opinión verificada
10/10 Excelente
Whittney H.
23 jun. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
In Love With this Beautiful Home - Go Book Now
10 out of 10! Highly recommend this property. If you are looking for a home environment with a luxury hotel service from the concierge, housekeeping, maintenance and the chefs- this is the place you want to stay! Also, how can you turn down a place that has almost as many pools as bedrooms! We had 16 guests and had more than enough room. So many places to take photos around the home. I love the detail they’ve placed into decorating it to make it feel warm and relaxing. We enjoyed all 7 pools, the movie theater and gym. Even watched the sunrise from the 3rd floor one morning. You must book a massage, they were amazing! Add the chef service - Edwin, Alfredo and the catering/chef team were phenomenal.Only a couple small hiccups with cold water in one room and a toilet not flushing but our concierge jumped right in and coordinated maintenance immediately. We were spoiled and we truly dreaded leaving this serene property.
Whittney H.
Se hospedó 4 noches en junio de 2025
Opinión verificada
10/10 Excelente
Maury V.
22 feb. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Wonderful Villa and Excellent Staff
Villa Hurakan definitely did not disappoint with multiple pools and hot tubs, all ensuite bedrooms, and plenty of entertaining spaces including a bar. Felt 100% safe in the gated community, enjoyed taking electric scooters around, and used the indoor pool and movie theater the day it rained. The house staff were wonderful and the food couldn’t have been better. Highly recommended for large groups.
Tulum beach is about a 45 minute drive but the transportation recommended through the house was excellent.
Only constructive criticism would be to build out closets in all bedrooms as they were not present in many. Great accommodations otherwise!
Maury V.
Se hospedó 5 noches en febrero de 2024
Opinión verificada
10/10 Excelente
Jenny O.
27 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Top notch stay in Tulum! 5 ⭐️
Our wedding anniversary family reunion was a hit at the venue and the food provided. The chef and cooking crew were personable. Miguel Alfredo and Edwin were amazing. The food was the best I’ve ever had in my entire life hosting. Jeremie was extremely responsive and communicative. he was very friendly and greeted us when we got to the venue, the venue itself is amazing layout with lotta creativity, rooms spaciousness and cleanliness. The location and amenities were amazing. I’m going to really miss this place and I hope that anyone who stays there will have an amazing time as we did. highly recommend this place for any occasion. PERFECT STAY. Not one thing to complain about. Thank you Villa Hurakan!!!!
Jenny O.
Se hospedó 4 noches en mayo de 2024
Opinión verificada
10/10 Excelente
Laurie M.
3 may. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
AMAZING PROPERTY
Everything about our stay was fantastic! We vacation as a family of 19 and struggle to find homes large enough to house us comfortably. This was one of the few places that we've stayed at that was not only large enough for us, but far exceeded our every expectation. We had an absolutely amazing experience. The house was great, in a safe location and had something for everyone. To say that the house was beautiful inside and out would be an understatement...it was classy, comfortable and had every imaginable amenity. Jeremie, the house manager was wonderful to work with and anticipated our every need. His communication with us was impressive. Again, the house was AMAZING! Everything was perfect; we could not have asked for a better experience. We can't wait to go back. Thanks Darrin and Jeremie.
Laurie M.
Se hospedó 7 noches en abril de 2023
Opinión verificada
10/10 Excelente
Marissa P.
21 mar. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Bachelorette of my dreams!!
Wow! I cannot say enough about the property or staff at Villa Hurakan. I brought 15 of my friends and family to celebrate my bachelorette party and it was luxurious from the moment we arrived. Jeremie and the rest of the staff were communicative and every request was responded with, “yes!”
The food was out of this world and the animals they created out of the fruits and veggies every meal was such a cute little treat.
There’s truly no reason to leave the villa with how beautiful the property and pools are. We had a bartender two of the nights and he was SO fun along with the cooking staff - they served us guac and pina coladas without us even having to leave the pool.
I cannot recommend this property or staff enough. It was the service and experience of a 5star hotel. If you’re on the fence - book it!
Marissa P.
Se hospedó 4 noches en marzo de 2024
Opinión verificada
10/10 Excelente
Dana L.
26 oct. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Pilates Getaway
Absolutely Beautiful property! When other reviews say it is even more beautiful than what the pictures show, they really mean it. The food was always fresh and delicious and the chefs attentive and fantastic. As to be expected any trip will come with a few glitches but they were so minor. A couple of the motor scooters drained the battery within 3 minutes and the girls had to walk them back (they laughed the whole way because you can’t be in a bad mood here). Also, there are 4 zones of water and 3 rooms couldn’t get hot water for showers. We figured out by last day if you run the bathroom sink on hot it will push hot water to the shower…problem solved. We have several guests who already want us to bring them back! Thank you to host Darin for sharing this beautiful place with us and making us look good as retreat hosts.
Dana L.
Se hospedó 4 noches en octubre de 2024
Opinión verificada
10/10 Excelente
Dawn B.
11 jun. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
"Absolutely Amazing! Highly Recommend!"
I rented this property along with 12 of my friends in celebration of my 45th birthday. Communication with property's owner (Darin) was effective and expeditious. Jeremie, the property's concierge, provided wonderful recommendations that me and my guest would enjoy and has connections with local entertainment that I was not able to book on my own (Thanks, Jeremie!). The property was like no other ANY of us have ever stayed in...and we all regular travelers! The photos do not do the property ANY justice. It is ABSOLUTELY BEAUTIFUL!!! We were all comfortable, since it is very spacious and felt safe (it's located in a guarded community and also has its own security system.) The food was delicious, and the chefs were friendly and fun to be around; they made our stay enjoyable. The only problems we had were with the Wi-Fi system (which the owner came to address on the third day of our stay); some of my guests had minimal hot water in the showers; and poor ventilation in the kitchen (we could not open the doors due to the hot climate). Otherwise, my 45th birthday 5-day stay at the Villa Hurakán is one that I and my guests, will NEVER forget!!! I look forward to renting this property again for my next family trip!!! :)
Dawn B.
Se hospedó 4 noches en mayo de 2023
Opinión verificada
8/10 Buena
April H.
27 jul. 2025
Le gustó: Check-in, comunicación
Family Vacation
Overall our stay was good. Edwin, the chef was exceptional!! As was the food. Houskeeping was hit and miss. Most of our rooms did not get cleaned daily and the house was spot cleaned. The grounds of the property was not as tidy or as clean as one would anticipate for a house of this caliber. There was trash on both sides and in the back of the property. The house itself was spacious and the 16 of us had plenty of room. The beach that is in walking distance is NOT swimmable as it is all rock and seaweed. The resort that inside the community did not have a swimmable beach either, according to guests that were staying there. We tried to buy a pass to the disco that is inside the community but it was 150usd per person for the evening. There is no shopping inside the community and a small store with essentials for purchase. We did a 6hour yacht tour that was excellent. We went to Playa de Carmen for the day and it was fun as well, but very pricey. The lagoon inside the community is a hike down the rocky beach and through the jungle. As the trail has been closed. There are scooters and bikes for use. My parents, who are in their 70s were with us, so a golf cart would have been handy. As the scooters, bikes and walking is the only way around inside the community. Overall good stay, but not alot to do in close proximity. Tulum and Playa is around an hour away. Probably would not stay in this area again. BEST PART WAS EDWIN, OUR CHEF AND HIS FOOD!!
April H.
Se hospedó 5 noches en julio de 2025
Opinión verificada
8/10 Buena
Marvin R.
21 ene. 2024
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in, comunicación
Gorgeous home and wonderful staff!!
Overall, my guests and I truly enjoyed our time together in this gorgeous home and even with the constructive feedback below we would stay there again!!! We were there to celebrate my 50th birthday! The staff was very accommodating and extremely pleasant! By the end of our trip, they were like family. With that being said, there’s some constructive feedback to improve guest experience in the future
1. Allow 1 day between guests to give the staff time to properly prepare for the next guest or hire more help to prepare the house. We were told that we couldn’t check in until 3 pm. We arrived a little earlier (2:35 pm) and the house was in no shape to receive guests. I arrived ahead of my 16 guests to make sure things were in place before they arrived.
2. Property manager: As the guest of honor, during my 5 night stay, I never met the concierge. Upon our arrival he was there but before I could get off the van I heard him tell my husband that he to run to another property so of course that made me feel as though we were not a priority.
3. Communication: We used WhatsApp for communication and it was difficult to keep track of what was discussed.
4. Some of my guests reported that they did not have hot water to bathe.
After saying all that, the property manager did follow up and followed through on requests but some response came off as rude & condescending. I almost felt like a bother to him and decided to just let my husband communicate with him. He was not personable at all.