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Opiniones sobre Pepem holistic experience - Adults Only

3.5 out of 5
Pepem holistic experience - Adults Only
Carr. Cancún - Tulum, Cenotes Sac Actun, Tulum, QROO

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 17 de 27 opiniones" "
Evaluación: 8 - Bueno. 1 de 27 opiniones" "
Evaluación: 6 - Aceptable. 4 de 27 opiniones" "
Evaluación: 4 - Mediocre. 2 de 27 opiniones" "
Evaluación: 2 - Terrible. 3 de 27 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ricardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Muy bonito el lugar, tranquilo y forzosamente debes tener auto para moverte. Instalaciones muy bien, comodas y tranquilas. Desayuno muy mal si esta incluido solo tienes 1 opción que no varia en toda la semana: 1 huevo revuelto, jugo de Naranja pequeño, cafe y poco de fruta con una mitad de pan tostado. No tiene aire acondicionado, se meten ratones a tu cuarto si tienes algo de comida, la cocina solo una pequeña plancha no es posible cocinar nada. Baños si privacidad. No tienes sufucientes ganchos para colgar la ropa ni espacio para guardar nada. La descripción de las habitaciones en la pagina no describen la realidad

10/10 Excelente

Tania

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
si quieres estar en contacto con la naturaleza y estar en calma, esta es tu mejor opción, las instalaciones son muy bonitas, es una aldea que esta en medio de la selva rodeado de cenotes hermosos, lo recomiendo ampliamente, además de que la atención de todo el staff y la cocina es buenisimo, sin duda volvería
Se hospedó 4 noches en junio de 2023
Respuesta de . el 11 jul. 2023
Tania muchas gracias de parte de todo el staff por tu comentario, pero sobre todo por tu linda energía. Fue un placer poder atender y satisfacer cada necesidad. Esperamos vernos nuevamente.

10/10 Excelente

Danijel, CALGARY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had wonderful time at Pepem.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

alex

Se hospedó 2 noches en julio de 2023
Respuesta de Pepem el 27 ago. 2023
thank you Alex for visiting us in Pepem

10/10 Excelente

john

Se hospedó 3 noches en marzo de 2023
Respuesta de Leo el 21 abr. 2023
We appreciate your comment, thank you for choosing us, we hope to see you again soon. Greetings from the Pepem Staff

10/10 Excelente

Nia Elizabeth Krishna

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
Se hospedó 7 noches en marzo de 2023
Respuesta de Leo el 21 abr. 2023
It was a pleasure to receive you, thank you for your energy, very beautiful, we are waiting for you again, greetings from all the Pepem Staff

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
Not very ECO at all.
Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Ernest Edward, Azle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
Se hospedó 4 noches en febrero de 2023
Respuesta de Diego el 12 feb. 2023
Ernest! It was a really pleasure meeting you and Yesenia :) I'm very happy that you enjoy your stay with us! And I hope to see you in the future here in Pepem! Thanks for everything!

10/10 Excelente

Amy M, Castaic

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!
Respuesta de Pepem Eco Hotel Tulum at the Jungle- Adults Only el 7 ene. 2023
Dear Amy MOn behalf of the Pepem Eco Hotel Tulum at the Jungle family, we would like to extend our thanks for giving us the opportunity during your recent visit.We are very happy to have generated such a gratifying experience with your kind and incredible comments, which is very encouraging to continue betting on offering quality vacations in Tulum. We are pleased to know we had the opportunity to join us in our Temazcal.Hoping to continue counting on your future visits and remaining at your entire disposal.

10/10 Excelente

Eric, Grand Prairie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
Se hospedó 4 noches en julio de 2022
Respuesta de Michelle Leyva el 14 jul. 2022
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.

8/10 Bueno

Obed

Le gustó: Limpieza, personal y atención
Cool Stay
It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
Se hospedó 11 noches en abril de 2022
Respuesta de Michelle Leyva el 10 may. 2022
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.

2/10 Terrible

Greysi

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible overall
Se hospedó 4 noches en marzo de 2022
Respuesta de Michelle Leyva el 5 abr. 2022
We are sorry that your stay was not as good as you expected. We note your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

10/10 Excelente

Victoria

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful & Peaceful! I will be back
Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Coordinator el 10 dic. 2021
Thank you so much for taking some of your time to share this review. We would like you to write your opinion of your stay on the Expedia Group website. This will allow us to know what you have liked about the service and will help other travelers to get an idea of ​​what it is like to stay with us. Come back soon!

10/10 Excelente

Luis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Hotel Coordinator el 7 dic. 2021
Thank you so much for taking some of your time to share this review. We would like you to write your opinion of your stay on the Expedia Group website. This will allow us to know what you have liked about the service and will help other travelers to get an idea of ​​what it is like to stay with us. Come back soon!

6/10 Aceptable

Saul

Se hospedó 4 noches en noviembre de 2021

10/10 Excelente

Andres

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.
Se hospedó 2 noches en octubre de 2021
Respuesta de Hotel Coordinator el 2 nov. 2021
Dear guest, Thank you so much for taking some of your time to write this review! We will share this with the staff you mention to let them know to keep up the amazing work. Thank you so much for sharing your experience with us. We hope to see you again soon.

10/10 Excelente

Janette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pepem is an eco hotel. It’s a wonderful place if you want to disconnect from the world. We didn’t encounter a lot of bugs like other reviews said there would be but it is in the middle of the jungle so be prepared. Also, there’s no wifi in the rooms nor hot water. We did love that there’s a small restaurant down the road called “Juanita’s” very good and affordable. There’s also a lot of cenotes around the area, our favorite one was “dos ojos” which you can find in front of the restaurant. Overall we enjoyed our stay and the staff was amazing.
Se hospedó 4 noches en octubre de 2021
Respuesta de Hotel Coordinator el 13 oct. 2021
Dear guest, Thank you so much for taking some of your time to write this review! We will share this with the staff you mention to let them know to keep up the amazing work. Thank you so much for sharing your experience with us. We hope to see you again soon. Best Regards.

6/10 Aceptable

Salvador

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
This please is absolutely beautiful & breath taking views, but so scary!! The drive to the hotel is about 2/3 miles deep into the jungle no lights or scenes of security- it’s very on edge point watching every movement bc you seriously feel that you can get kidnapped!! The room is all ECO friendly no AC no ceiling fans, the staff asks that you charge your phones or electronics during the day as it’s all solar powered. There are no walls it is all screen windows- bathroom is see through windows felt like the neighbor Could see me- at night you hear the frogs underneath the flooring as well as all the other wild life- I had the unfortunate experience of finding huge bugs on my bed!! So, even though this was a beautiful & Romantic it is not comfortable if you’re not an all green individual or looking to feel 100% safe -
Se hospedó 4 noches en agosto de 2021
Respuesta de Hotel Coordinator el 7 oct. 2021
Dear Guest. We are really sorry to learn you did not have a satisfactory experience with us. We thank you for your comments, we will make sure the management knows all this.

2/10 Terrible

Nalleli

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
This property is beautiful and has a great echo friendly concept, but it’s just not for us. There should be some kind of “warning” on what you are getting in to. Too many mosquitos outside as well as inside (all over the house). My husband and I got bitten everywhere from head to toes. No AC they only had one very small fan. The pool was empty when we got there had to wait around 1 1/2 hrs for it to get filled. Once we get in the pool water was beyond cold. The next morning we had NO hot or at least warm water to shower. It was a very unpleasant experience.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Hotel Coordinator el 2 oct. 2021
Dear guest. We are really sorry to learn you did not have a satisfactory experience with us. We thank you for your comments, I make sure the management knows all this. Best Regards. Saul Reyes.

10/10 Excelente

Magda

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nuestra estancia estuvo muy agradable es un lugar muy inspirador. Lo único que recomendaría es que confirmaran el tipo de cabaña que reservan, ya que al llegar la cabaña que habíamos reservado estaba en remodelación y nos dieron una más pequeña y dijeron que nos reembolsarían el cambio pero la diferencia realmente es nada 7usd y aun no se ha reembolsado ésta. Sobre todo por el tipo de cabaña que habíamos visto en las fotos. De ahí en fuera el lugar nos encantó!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Coordinador. el 29 sept. 2021
Agradecemos mucho tu comentario. Tomaremos en cuenta tu recomendación para evitar que suceda de nuevo. Apreciamos nos hayas visitado.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My experience was amazing! One of the best places i ever stayed at. The only bad thing, are the mosquitoes which is totally understandable, this place is in the jungle. Just have a lot of mosquitoes spray and you ll be fine. Amazing! Stuff very very very VERY NICE. I would repeat the experience anytime! Thank you!
Se hospedó 7 noches en julio de 2021
Respuesta de Sabyna Domingos el 3 ago. 2021
Thank you so much for your comments, in Pepem we work very hard to offer a service with quality and warmth. Hope you can visit us again in a near future.

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en junio de 2021

10/10 Excelente

Jairy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pepem Eco is a full embodiment of its name. The love, care & integrity placed into this project is felt on the premises & the cabins. It’s so convenient to Tulum town and beaches too! The staff couldn’t have been more hospitable. Leo spoke perfect English & is a warm and informative greeter & Blanca is a gentle and accommodating receptionist. We stayed in Kulkhan cabin which had personal parking right at the door. There is a privacy fence between cabin and road(mind this is a dirt road way out in the jungle so there is very little traffic.) Everything in the cabin and the cabin itself is locally harvested resources & therefore harmoniously created with and on this sacred land. Nestled in the jungle with a private pool and all water sourced from the cenotes, which in themselves are powerfully cleansing and healing. I really appreciated the solar power operations and the fresh cenote drinking water dispenser. It was a perfect stay with the kitchenette and fridge so we could prepare & store food. We will actually use their methods & model to build our own eco friendly home. Upon leaving we had the pleasure of meeting the owners who themselves were the embodiment of “Pepem eco medicina.” They are beautiful spirits, lights of the world, in service of the people and the planet. I look forward to returning when they will have the rest of the grounds completed with yoga Shala, temezcal, restraunt & more. These are Earth Angels creating heaven on Earth
Se hospedó 3 noches en mayo de 2021

4/10 Mediocre

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
This place is really beautiful if you’re looking to really disconnect from everything. Unfortunately, this was not what I expected. I booked 3 nights and only stayed one. The access to the road after hours is not ideal if you’re looking to go in and out of the city. Also, the place is run solely on solar power limiting your usage and no AC, only fan. The place is great if you don’t mind not having these amenities, but this is not your traditional hotel room.
Se hospedó 3 noches en mayo de 2021
Respuesta de Sabyna Domingos el 14 may. 2021
Dear Guest thank you so much for your comment, Pepem is a Eco Hotel where we offer an option to interact with nature, to live this experience. As you mentioned in our rooms we do not have air conditioning only fan. We are glad that you came and visit us and enjoyed Tulum, we really appreciated. Warm regards

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Really pretty concept of a cabin in the jungle for the outdoorsy people it’s great but definitely not what we expected,too many bugs, mosquitos, The kitchen, living room area had a lot of bugs on the ground, Bugs were everywhere, on the couch, walls. I kept getting bit everywhere i would stand, and even while showering. it was very unpleasant situation to have mosquitos inside the room, i left itching my way out of there. it was hot inside they provide a very small fan, you must sleep with the bed sheets on because you will get attacked by bugs. I would definitely not stay here again, unless i am itching for a good Itch! i would have canceled and got my money money back but it was too late.
Se hospedó 1 noche en mayo de 2021
Respuesta de Dr Leo Ortiz el 13 may. 2021
Good evening and thank you for your comments, we understand your point of view and we would like to encourage you to check characteristics of the places before booking, as we mention in our announcement, we are in the Jungle, so flora and fauna of the jungle is expected to be seen. If you are itching for a jungle experience, an itch is something probable. Thanks.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Grata sorpresa! Después de manejar unos 30 minutos de la zona hotelera de Tulum, nos internamos en unos caminos rocosos rumbo a la jungla! Y llegamos al oasis! Unas preciosas cabañas con muchos detalles que la vista no se cansaba de ver. Es desconectarte de todo y escuchar la naturaleza en todo su esplendor! Tanto de noche como de día! Nos volveríamos a hospedar aquí sin pensarlo! Excelente para parejas súper romántico! Gracias por todo a Victor que siempre estuvo al pendiente desde nuestra llegada y a todo el personal. Mil gracias!!!
Se hospedó 2 noches en abril de 2021
Respuesta de Dr Leo Ortiz el 25 abr. 2021
Muchas gracias por sus amables comentarios! estamos muy contentos de que hayan podido disfrutar de la naturaleza y conectar con con ella de esa forma tan hermosa. Esperamos verlos nuevamente, tienen un segundo hogar con nosotros.