2/10
Eduard is a liar and an unhelpful fraud. He changed his pet policy LESS THAN 24 HOURS prior to my arrival, after double-confirming that everything was fine at the time of booking. And then he refused to acknowledge the that he had changed the policy after booking, despite my showing screenshots of both the listing page and our DMs from the time of my booking.
He did not take ANY responsibility, nor offer ANY help whatsoever in canceling or refunding the reservation. All of this for a one-night stay, when I was only planning on occupying this hours for ~16 hours total — so he could’ve easily just…not screwed me over for absolutely no reason.
Instead, I had to spend 4+ hours of my already-stressful trip going back and forth with Ed, and then speaking with a handful of different support reps at Vrbo to get the reservation canceled and refunded, and then book a night at a hotel instead.
And i’m STILL dealing with Vrbo 10 days later to get my refund! Vrbo fined him for breaking his own policies / changing them after my cancelation and refund window had closed, and hopefully will be suspending him from their platform. DO NOT BOOK THIS PROPERTY!
Cliente verificado
Se hospedó 1 noche en abril de 2024