We have recently returned from a 5-night midweek stay at this practical and comfortable Aspen Grove condominium. The property itself was generally as expected and could have been terrific for our family of 5 (2 adults, 2 kids, 1 dog), but...
-- There was no coffee pot for the coffee maker. What???? We were able to work around with pour-overs, but this seemed like more work than we wanted for vacation.
-- Lights in the very dark entryway/hallway were nonfunctional, making entrances and exits awkward and making it difficult to keep the floor dry for comfortable passage and for respectful maintenance of the space. This compounded the issue of a lack of skier-friendly features like clotheshangers and places for boots to dry; not particularly skier-friendly for a ski-in condo.
-- My 5-year old son stepped on the sharp end of a large souvenir-type pin that was left in the carpet. Fortunately, he was not badly hurt, but this should have been found and cleaned before we arrived, not by injury to his person.
-- Kitchen comes with minimal supplies. The appliances and tools are lowest end and the supplies are nearly nonexistant, strange for a property at this price point in this location. If you come to stay, you should bring all ingredients, including salt and pepper and oils, and at least one knife with an edge.
-- Vacasa (the management company) failed to respond to our issues regarding the fixable issues despite 3 phone calls on our first 3 days. Then my wife had the idea to contact them indicating we are interested in renting another property -- Bingo! That got a response. We were told that they were having 'technical issues' with their voicemail. We were told that someone would be by within 24 hours to address our issues. Our (admittedly minor but still reasonable) issues were never addressed and we completed our stay with no coffee pot and no hallway lights. Fortunately, our children didn't suffer any further injuries, and neither of our issues were vacation-threatening, but this distressingly poor service is unlike anything we have ever experienced in online rentals. We will be avoiding Vacasa properties from now on.