This was our second stay at this cabin. The first time, we were amazed at how clean and organized everything was. This time got off to a rough start... the cabin had not been cleaned by the time we arrived, and it was a mess -- dirty dishes and countertops, no clean bed linens or towels, messy floors, dirty bathrooms, etc. It was rather disgusting, especially in our current "COVID" world! We contacted TurnKey right away and they got on the problem immediately. They apologized profusely for the condition of the cabin and explained someone else (I won't mention who) was supposed to have scheduled the cleaning, but didn't. They sent out cleaners ASAP and cleaned the cabin for us. Then we discovered the dryer motor had blown out (or something like that), and all the towels were still not dry enough for us to use! TurnKey sent someone out ASAP with clean towels. If TurnKey hadn't been so responsive and helpful, our stay would have been a disaster. Thank you, TurnKey! We still like this cabin, though. It is very spacious and comfortable and made a wonderful retreat for Thanksgiving week. The kitchen has *almost* all the essential items (a full set of measuring cups would be wonderful), and the appliances are all up to date and nice to use. We would love to stay here again. The location is quiet and peaceful (one night the backyard neighbors were laughing and screaming outside until after 10:00 PM, but normally it's quiet). Despite the mishaps on this trip, our vacation was lovely and we truly enjoyed our time in Truckee and at this cabin.