8/10 Bueno
James B.
5 ene. 2025
Le gustó: Limpieza
Mixed
1. We arrived at 4:30pm. The lock box was broken and frozen. The #6 key was broken off and inoperable. We needed #6 as part of the code. Maintenance showed up at 5:30, confirmed that lock box was broken and very out of date. The pad to the garage door did work, but we still needed a key because the door from the garage to the home was locked. Maintenance agent did not have a key with him. Agent returned to maintenance, came back with a key. After 2 hours, we finally were able to move in. A truly wretched experience. You must install a modern lock box that is not broken and can operate in snowy weather below freezing.2. Once in, we noticed a smoke alarm was chirping due to low battery. Agent did not stay around to make sure property was ok. As property managers, do you change smoke alarm batteries at least once/year? With some difficulty, we identified the chirping smoke alarm 30 feet in the air at the roof line. We found a 30 foot extension ladder in garage, brought it up two flights of stairs and down one flight. Our next challenge was to find a 9 volt battery, which we did and the chirping stopped. Inconveniently, we left the ladder in place in case of another failure. I give property management a grade of F, and the property itself is excellent.
James B.
Se hospedó 7 noches en diciembre de 2024