The house and location were great. The house was as advertised -- clean, comfortable; gas fireplace was easy to use; brightly lit interior; beds were comfortable; wi-fi worked well. The location was great (a close drive to the Tahoe Donner ski resort). No issues with the house.
The reason this place gets 4 stars (maybe even 3) instead of 5 is the property management company (Grand Welcome). They were good with emailing details of payment received and how to check in -- but were unresponsive in all other communication. A few weeks prior to our stay, I asked about a check-out at 11am instead of 10am (both via text and email) -- and received a response that they would consider my request. A few days before my trip, I had not heard anything, so I reached out to them again -- their response was to "rest assured" that the request was being verified, and they will call or leave a message with an update.
I never received a response to my request.
Also, during the stay, it snowed. I wanted to clear a pathway from the entryway to the driveway, and also to dig out some of the snow from the front of my car. There was no snow shovel in the house, but it may have been in an outdoor locked closet on the front porch. I called the property management company to ask if there was a snow shovel available. The operator's response was that a shovel was available in the garage.
This house has no garage.
The operator then promised to investigate this and get back to me.
I never received a response.
If you're looking for a great house and location, this fits the bill. If you're looking for a responsive property management company, I recommend looking elsewhere.