My siblings and I had planned this holiday for over a year. We specifically looked for a place with 4 separate bedrooms, so each of us could enjoy their own space, as well as spending time together in communal spaces. Again and again we looked at the listing, getting excited about spending time together for the first time in years.
When my sister and I arrived, we were shown the property and it had only two bedrooms, plus a living room downstairs which had a sofa bed. The two downstairs rooms were basically in the basement, without any signal, very bad WiFi and one if the rooms has no air conditioning. The host was shocked about the fact that we had booked a different property, told us that the one in the listing was the one next door and there was nothing she could do, but there was a sofa bed in the open plan kitchen we could use. We said that was not what we had booked and asked for a discount, to which she responded that she couldn’t do that as Vrbo is taking so much commission. She also pointed out that we would have had to pay a lot more for the other property, which was beside the point.
The appliances were all operating as a smart house, but the host didn’t tell us during check in and there no instructions. The host came back on the first night, switched the smart house functions on and left, but everything was in Italian, so it wasn’t easy to work out the functions. The upstairs shower was boiling hot and the temperature couldn’t be changed, but we couldn’t be bothered anymore to report it.
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