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Diamond Hotel

Propiedad de 2.0 estrellas
Hotel en Torquay con servicio de recepción las 24 horas

Elige las fechas para ver precios

Opiniones

6,4 de 10

Servicios principales

  • Wifi gratuito
  • Estacionamiento disponible
  • Recepción 24 horas, toda la semana
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Información de la zona

Mapa
27 Croft Road, Torquay, England, TQ2 5UD

Opciones de transporte

  • Estación de tren de Torquay: 14 minutos a pie
  • A. Internacional de Exeter (EXT): 43 minutos en auto

Acerca de esta propiedad

Diamond Hotel

Hotel en Centro de la ciudad de Torquay
Diamond Hotel cuenta con desayuno continental incluido y mucho más. Los huéspedes podrán mantenerse conectados con wifi gratis en las áreas comunes.
También se incluyen los siguientes beneficios en este hotel:
  • Estacionamiento con cargo, recepción disponible las 24 horas y personal multilingüe
  • Áreas para no fumadores

Propiedades similares

Exterior
The Trecarn Hotel
  • Wifi gratuito
  • Restaurante
  • Desayuno disponible
  • Servicios ejecutivos
6.6 de 10, 778 opiniones
The Trecarn Hotel

Servicios en la propiedad

Internet

  • Wifi gratis disponible en algunas zonas comunes

Aparcamiento y servicios de transporte

  • Aparcamiento en las instalaciones (de pago)
  • Aparcamiento sin asistencia limitado en las instalaciones

Comodidades

  • Recepción abierta las 24 horas

Servicios para los huéspedes

  • Atención multilingüe
  • Servicio de limpieza (semanal)

Accesibilidad

  • Sin ascensor

Más

  • Alojamiento libre de humo

Políticas

Check-in

Horario de check-in: de 15:00 a 22:00
Check-in anticipado sujeto a disponibilidad
Edad mínima para hacer el check-in: 18 años

Check-out

Check-out antes de la(s) 10:00

Instrucciones especiales para el check-in

El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.

Métodos de ingreso

Personal de recepción

Mascotas

No se aceptan mascotas

Niños y camas adicionales

Los niños son bienvenidos.

Tipos de pago de la propiedad

Información importante

Importante

Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales, y una tarjeta de crédito, débito o depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
Esta propiedad acepta tarjetas de crédito.
Esta propiedad cuenta con servicio de limpieza profesional

Información adicional

Esta propiedad no dispone de ascensor
La política de la propiedad estipula no aceptar reservaciones de grupos para celebrar eventos como, por ejemplo, despedidas de soltero.
Esta propiedad ofrece hospedaje a personas de todas las orientaciones sexuales e identidades de género (LGBTQ+ friendly).

Preguntas frecuentes

¿Diamond Hotel acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Diamond Hotel?

Estacionamiento sin valet parking disponible con cargo.

¿A qué hora es el check-in en Diamond Hotel?

Horario de check-in: 15:00-22:00.

¿A qué hora es el check-out en Diamond Hotel?

Check-out: 10:00.

¿Dónde se encuentra Diamond Hotel?

En Centro de la ciudad de Torquay, este hotel se encuentra a 10 minutos a pie de Centro Internacional de Conferencias Riviera, Torquay Marina y Teatro Princess. Playa Torre Abbey Sands y Torre Abbey también se encuentran a 15 minutos. Estación de tren de Torquay se encuentra a 14 minutos caminando, y Estación de tren Torre se encuentra a 16 minutos a pie.

Opiniones

Opiniones de Diamond Hotel

6,4

6,8

Limpieza

8,4

Ubicación

7,4

Personal y atención

5,6

Estado de la propiedad e instalaciones
Evaluación: 10 - Excelente. 63 de 313 opiniones
Evaluación: 8 - Bueno. 94 de 313 opiniones
Evaluación: 6 - Aceptable. 51 de 313 opiniones
Evaluación: 4 - Mediocre. 42 de 313 opiniones
Evaluación: 2 - Terrible. 63 de 313 opiniones

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación

Bueno

Todo bien. La habitacion amplia. Buena atencion del personal. En general el hotel es antiguo, deberian mejorarse las instalaciones. No estaba disponible el restaurante, unicamente el bar. internet solo en recepcion.
Se hospedó 1 noche en mayo de 2019

2/10 Terrible

Rob

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay
Se hospedó 2 noches en octubre de 2025

10/10 Excelente

Mark

Se hospedó 2 noches en septiembre de 2025

2/10 Terrible

Aleksandra

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The "breakfast" was some pastries that were bought wholesale, loaves of cheap toast bread, butter and jam, and sparkling squash. This wasn't a breakfast and if I had known it was this I wouldn't have booked here. The receptionist was incredibly hard to understand, you have to pay £10 per night to park your car in the worst and dodgiest car park all the time, and the whole site feels unsafe with loud and strange characters in every corner. There was hair on the shower curtain. There was a weird couple of drawers in the desk that were bolted. The roof as you walk past the window is littered with rubbish.
Se hospedó 2 noches en septiembre de 2025

4/10 Mediocre

Paul

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
Se hospedó 2 noches en octubre de 2025

10/10 Excelente

Fidelis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2025

2/10 Terrible

AnnMarie

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Se hospedó 11 noches en septiembre de 2025

2/10 Terrible

Donna

Viajó con su pareja
Horrible
Se hospedó 1 noche en octubre de 2025

6/10 Aceptable

Tammy

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Se hospedó 1 noche en septiembre de 2025

6/10 Aceptable

Quoc Hung

Se hospedó 1 noche en septiembre de 2025

2/10 Terrible

Stella

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We stayed in the Richmand hotel. Well it was awful. Firstly it was filthy all over walls floors balconies. Pool not in use The Bar not in use no dining room breakfast is Croissants only on a tray on top the dirty bar just help your self. We had a balcony with decking all broken full of halls. The TV not in use. We payed £90 for absolutely nothing we will never stay there again. Please think before you say YES.
Se hospedó 1 noche en septiembre de 2025

2/10 Terrible

Sarah

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
DO NOT STAY HERE!! On arrival at the hotel in the evening we were told that the parking was £10 per night even though the website I booked through said free parking. We were then told that the lift was out of order, I have read reviews since stating other guests were also told this, but I don't believe that there even IS a lift at the hotel and the staff are told to lie. The girl at the reception was pleasant and polite and I felt sorry for her. There was a man skulking around reception acting strangly and staring at us the whole time we were checking in. We presumed was a member of staff, it was unnerving. We were then told we had to pay for the room (I had to check my bank to find that Expedia had only taken £8 when I thought that I had paid in full) I really wish I had checked the room before paying. As we struggled up the stairs with our luggage, the closer we got alongthe corridor, the dirtier the carpets and walls became. Our room was dingy, smelly and the carpet was disgusting. Old stains on the walls and carpets and cigarette burns on the bathroom window sill. All the furniture was damaged or broken. The bed sheets were dirty and smelt damp. There were lots of dodgy looking men hanging around in the corridor outside our room and we didn't feel safe. We felt that we couldn't stay and left after 10 minutes and booked into the local Travelodge which thankfully had a room available. I can't believe that this place is allowed to run as a hotel, its disgusting and needs
Se hospedó 3 noches en septiembre de 2025

2/10 Terrible

Loyston

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2025

6/10 Aceptable

Judy

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2025

2/10 Terrible

Hooi

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Worse hotel

There is limited parking space and no disable parking space. Inside tge building, it smell musty the front desk surface dusty and sticky. Only one person operate at the counter. Not able to speak to manager. The whole building looked dated, peeling paint, half hanging curtain at certain rooms( can see it from outside ). Guests are mostly drunk and loud even during day time. Outside the main door, there is a man keep approaching guests to give him cigarettes. Very intimidating. Receptionist not very helpful and knowledge able. Can't really answer my questions. Have to call Hotels.com if i require further helps.
Se hospedó 3 noches en septiembre de 2025

8/10 Bueno

Robert, Edmonton

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Required a lot of up and down climbing to get around
Se hospedó 4 noches en septiembre de 2025

2/10 Terrible

Charlie

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Se hospedó 1 noche en septiembre de 2025

4/10 Mediocre

Hari

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2025

4/10 Mediocre

Lewis

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down.
Se hospedó 2 noches en agosto de 2025

8/10 Bueno

sukhwinder

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Excellent service by Hotel Staff
Se hospedó 1 noche en agosto de 2025

2/10 Terrible

Samantha

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I’m not sure if it’s called the Richmond Hotel or Diamond Hotel, but either way, I would not recommend staying here. The place felt very dingy and was extremely noisy, making it hard to get a decent night’s sleep. The breakfast was disappointing, just toast and croissants, so if you want any real variety, you’ll need to go elsewhere. The worst part was the shower. It was like playing Russian roulette, swinging from scalding hot (the kind that burns your skin) to freezing cold without warning. Definitely not safe or comfortable. I wasn’t expecting luxury by any means, but wow… this was a real letdown. Save yourself the trouble and book somewhere else.
Se hospedó 3 noches en agosto de 2025

4/10 Mediocre

Ronald

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍
Se hospedó 2 noches en agosto de 2025

6/10 Aceptable

Sam

No le gustó: Limpieza
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Se hospedó 2 noches en agosto de 2025

2/10 Terrible

Maureen

Work in progress

Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite.
Se hospedó 2 noches en agosto de 2025

4/10 Mediocre

Heather

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Se hospedó 2 noches en agosto de 2025