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Opiniones sobre The Maycliffe Hotel

2.5 out of 5
The Maycliffe Hotel
St Lukes Rd N, Torquay, England

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 37 de 118 opiniones" "
Evaluación: 8 - Bueno. 32 de 118 opiniones" "
Evaluación: 6 - Aceptable. 18 de 118 opiniones" "
Evaluación: 4 - Mediocre. 10 de 118 opiniones" "
Evaluación: 2 - Terrible. 21 de 118 opiniones" "

7,6/10

Limpieza

7,0/10

Personal y atención

6,2/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Marc

Le gustó: Limpieza, servicios
The property was cheap and cheerful you get what you pay for. The room was clean and tidy and the bed was comfortable. The staff member i seen briefly on checking in was polite and friendly but didnt really see anyone during my stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de Anchala el 16 may. 2024
Dear Marc,It seems like you had a relatively positive experience overall, especially considering the affordable price of the property. Cleanliness, comfort, and friendly staff are important factors in ensuring a satisfactory stay. While it's understandable that you didn't see much of the staff during your stay, as long as your needs were met and you were satisfied with the accommodation, it's a good outcome.Thank you for sharing your experience and we hope to welcome u back for a better experience in the future .

2/10 Terrible

Lee

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Anchala el 13 may. 2024
Dear Lee,Thank you for feedback.

10/10 Excelente

miswan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
convenient location the main door broken and not secured
Se hospedó 2 noches en abril de 2024
Respuesta de Anchala el 22 abr. 2024
Dear Miswan,It's positive to know that the location of the accommodation was convenient for you. However, the issue with the broken main door not being secured is concerning as it can impact the safety and security of guests. Your feedback is valuable in helping them maintain a safe and secure environment for everyone. We look forward to welcoming you back in the future.

6/10 Aceptable

Linda

Unfortunately the Hotel is situated uphill and it took me at least 20minutes to get to the harbour on foot, no local buses and I had to get Taxis back to hotel. Also which is not advertised, no alcohol to be consumed on premises.
Se hospedó 5 noches en abril de 2024
Respuesta de Anchala el 11 abr. 2024
Dear Linda,We apologize for any inconvenience you experienced during your stay. We understand that the uphill location and lack of local transportation options may have made it challenging for you to get around. Additionally, we're sorry for any confusion regarding the policy on alcohol consumption on the premises. We appreciate your feedback and will take it into consideration.

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value for money enjoyed my stay which I extended by a day the staff were excellent no problems or complaints
Se hospedó 1 noche en marzo de 2024
Respuesta de Anchala el 2 abr. 2024
Dear Andrew,Thank you very much for your positive feedback! We're delighted to hear that you found our hotel to be great value for money and that you enjoyed your stay with us. It's wonderful to know that you decided to extend your stay by an extra day. We're thrilled that our staff provided excellent service, and we appreciate your kind words. Providing a comfortable and hassle-free experience for our guests is our top priority. We look forward to welcoming you back again in the future!

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value for money relaxing its my second time at the hotel again no problems if anything its better I'll be back in June or July thanks to the team i stayed an extra night
Se hospedó 7 noches en marzo de 2024
Respuesta de Anchala el 2 abr. 2024
Dear Andrew,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that you found our hotel to be excellent value for money. It's fantastic to know that you found your stay relaxing and enjoyable. We're delighted that you've chosen to stay with us again and that your experience was even better than before. We look forward to welcoming you back in June or July!

2/10 Terrible

louisa

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
lack of security, toilet brush was absolutely soiled, angry patrons that were banging on the wall violently, absolutely horrible me and my friend did not feel safe. It's a stretch to call this place a hotel. Avoid, avoid, avoid
Se hospedó 1 noche en marzo de 2024
Respuesta de Anchala el 2 abr. 2024
Dear louisaI'm truly sorry to hear about the distressing experience you had during your stay. We take security and cleanliness very seriously, and I assure you that we will investigate the situation. Please accept our sincerest apologies for falling short of your expectations. Your feedback is valuable to us and we will use it to make necessary improvements.

8/10 Bueno

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good all round
Se hospedó 7 noches en marzo de 2024
Respuesta de Anchala el 18 mar. 2024
Dear MatthewThank you for your feedback! We're pleased to hear that you had a positive experience overall. We appreciate your support and look forward to welcoming you back again soon!Best Regards,Anchala

2/10 Terrible

Linda

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Paper thin walls, creaky floorboards.violent guests..not to us but a fight in the next room at 2.30 am and other shouting at 4.30 am.Hardly any bedroom furniture, loose bathroom taps, but the bed was comfy and the room and linin clean. Will not return under any circumstances and would not recommend. This is more like a hostel than a hotel as there is nobody on site after about 11 pm
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
All good thanks
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Yvonne

Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Sue

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Very impersonal, miss matched furniture in your room. Needs T L C . Bed was comfortable.
Se hospedó 3 noches en octubre de 2023
Respuesta de Madison el 7 nov. 2023
Dear Sue,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input, and we're sorry to hear that you found the experience to be somewhat impersonal and the room's furniture to be mismatched.We understand that the decor and furnishings in the room could be improved, and we will take your comments into consideration as we plan for updates and renovations in the future.We're pleased to know that you found the bed to be comfortable. Your comfort is essential to us, and we're grateful for this positive note.We appreciate your feedback and will use it to continue enhancing our guests' experience. We hope you might choose to stay with us again in the future to see the improvements we make.Warm regards,Madison

8/10 Bueno

Martin, Wendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Martin

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was ideal for a value two night stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Madison el 23 sept. 2023
Dear Brian,Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that our hotel was ideal for your two-night stay and provided you with good value. We aim to offer comfortable and affordable accommodations for our guests.Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards,Madison

4/10 Mediocre

Cristiana

Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked that it was not far from the beach and the center with shops - at least that's what I paid for. I didn't like the sheets with yellow spots and not ironed , the same bed with yellow spots and especially the smell of mold in the furniture and in the room. And even though it is written at the reception and on the room door that the check-in and check-out times were at 11 am, I received a message the day before the end of my stay that I had to check out the room at 8 am - I had to to contact and tell me that it was actually a mistake.
Se hospedó 10 noches en septiembre de 2023
Respuesta de Madison el 23 sept. 2023
Dear Cristiana,We appreciate you taking the time to share your feedback about your recent stay with us. We're pleased to hear that you liked the proximity of our property to the beach and shopping centres. However, we apologise for the issues you encountered during your stay.The condition of the sheets and bed is not up to our standards, and we'll address this with our housekeeping team to ensure this doesn't happen in the future. Regarding the check-out time confusion, we apologise for any inconvenience this may have caused. We're glad you reached out to clarify the situation.Your feedback is valuable to us, and it will help us improve our services. We hope you would consider giving us another opportunity to provide you with a more enjoyable stay in the future. If you have any further comments or suggestions, please feel free to share them with us.Thank you for choosing to stay with us.Best regards,Madison

6/10 Aceptable

Peter

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Break away
I wouldn't recommend it to anybody,as it was very tired looking and needed updateing desperately. Didnt understand the dining area as there were fridges and a freezer and a cupboard with bags of food in them .
Se hospedó 2 noches en septiembre de 2023
Respuesta de Madison el 1 oct. 2023
Dear Peter,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologise for any shortcomings you experienced during your visit.We understand your concerns about the appearance of our hotel, and we agree that it's essential to maintain a fresh and updated environment for our guests. We want to assure you that we take your feedback seriously, and we are committed to addressing the necessary updates and renovations to improve our guests' experience.Regarding the dining area, we apologise for any confusion. It seems there may have been some miscommunication or misunderstanding about the setup. We will review our dining area to ensure it is clear and guest-friendly.Please know that we continuously strive to improve our services and facilities based on guest feedback. Your comments are invaluable in helping us identify areas for improvement.We hope you might consider staying with us again in the future. We are actively working on enhancing our accommodations and services to provide a more enjoyable and comfortable experience for our guests.Once again, we apologise for any inconvenience you faced, and we appreciate your feedback.Best regards,Madison

4/10 Mediocre

Scott

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Not a hotel. At best hostel. I was in Torquay with a mate for the night so it was somewhere to wash and rest our heads so sufficient. Would never bring family or children. Staff no where to be seen. Generally scruffy, outdated and tired.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Madison el 23 sept. 2023
Dear Scott,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments, as they help us identify areas for improvement.We understand that your experience fell short of your expectations, and we apologise for any inconvenience you may have encountered during your stay. Our team will review your comments carefully to make necessary improvements to our property.We do hope you'll consider staying with us again in the future, and we will strive to provide a better experience for you. If you have any further comments or suggestions, please feel free to share them.Thank you for choosing to stay with us.Best regards,Madison

8/10 Bueno

ken

Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

Carolyn

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay well clear of this place! Its not a hotel its a dirty hostel at best, no staff! Was shown to room by handyman. Kept up all night but the owners and a few people in the room above us, dirty disgusting noises all night till 9am plus loud talking and slamming doors literally all night! Hanging out the windows smokin and loud without a care for anyone. I had a 12 yr old with me so ended up 260 out of pocket as i had to book a new hotel! Disgusting place.. needs closing down!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Madison el 23 sept. 2023
Dear Carolyn,We're truly sorry to hear about your unpleasant experience during your recent stay at our property. Your feedback is extremely important to us, and we take your comments seriously.We would like to investigate this matter further and address the issues you've raised with the utmost urgency. Such behaviour is not in line with our standards, and we apologise for any inconvenience you faced.Please rest assured that we will take the necessary actions to improve our property and the quality of our services. If there's anything else you'd like to share or if you have any further details about your stay, please feel free to contact us.Best regards,Madison

2/10 Terrible

donna

No le gustó: Limpieza, estado de la propiedad e instalaciones

10/10 Excelente

Iqabal

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Keith

Viajó con su pareja
Le gustó: Limpieza
Know net curtains in window. so had to keep curtains shut for privacy. Bathroom very small.when i booked hotel i asked for it to be disable friendly but wasnt.
Se hospedó 2 noches en agosto de 2023
Respuesta de Madison el 23 sept. 2023
Dear Keith,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your input as it helps us continually improve our services.We apologise for any inconvenience you experienced during your stay, including the lack of net curtains and the bathroom size. We'll take your comments into consideration as we work on enhancing the guest experience in the future.Regarding your request for disability-friendly accommodations, we're sorry if we fell short of your expectations. We take such requests seriously and aim to provide the necessary amenities for our guests with special requirements. Thank you once again for your valuable feedback, and we hope to have the opportunity to serve you better in the future.Best Regards,Madison

10/10 Excelente

Anne

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Darren

Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

John

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
The 'hotel' is a converted old house, divided into many rooms. Mine was just about adequate for one person in terms of size. There were only three coat hangers in the 'wardrobe', one of which was wire! The shower/toilet was minute, it would almost have been possible to wash your hands whilst seated! There was no food available on site. An acceptable place to sleep but not much more.
Se hospedó 2 noches en agosto de 2023
Respuesta de Madison el 23 sept. 2023
Dear John,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable input as it helps us understand how we can improve our services.We apologise if your room's amenities, such as the wardrobe space and the size of the shower/toilet, did not meet your expectations. We understand the importance of these aspects in ensuring our guests have a comfortable stay, and we'll take your comments into consideration as we work on enhancing our accommodations.Regarding the lack of food availability on-site, we appreciate your feedback. While we don't operate a full-service restaurant, we aim to provide our guests with information about nearby dining options. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Best Regards,Madison

8/10 Bueno

Andrew

Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Landed on Monday evening nobody on reception had too find alternative accommodation went back next day received keys no apologies no refund otherwise room alright good value for the money i would go back just a shame better communication or a phone number
Se hospedó 10 noches en julio de 2023
Respuesta de Madison el 23 sept. 2023
Dear Andrew,We appreciate you taking the time to provide feedback about your recent experience at our hotel. We're genuinely sorry to hear about the initial inconvenience you faced with finding nobody at the reception upon your arrival.However, we had mentioned on our website to contact the property 24 hours before arriving in order to make the arrangements. We're glad to hear that once you received your keys, your room met your expectations and offered good value for your money. We value your patronage and would like to assure you that your feedback is important to us as it helps us enhance our services.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better on your next visit.Best Regards,Madison

4/10 Mediocre

Gilbert

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Not like a hotel, more like a hostel- Noisy from other rooms - grubby
Se hospedó 4 noches en agosto de 2023
Respuesta de Madison el 21 sept. 2023
Dear Gilbert,We appreciate you taking the time to provide feedback about your recent stay at our establishment, and we apologise that your experience did not meet your expectations.We apologise for any noise disturbances you experienced from other rooms during your stay. We understand that a peaceful environment is crucial for a good night's rest, and we will do our best to address any noise issues promptly.Regarding the cleanliness, we are committed to maintaining high standards, and we are disappointed to hear that your room did not meet these standards. We take cleanliness seriously and will be reviewing our cleaning procedures to ensure this does not happen in the future.We appreciate your feedback, as it helps us identify areas where we can improve. We hope you will consider giving us another chance to provide you with a more positive experience in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Best regards,Madison

2/10 Terrible

Gareth

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

abdallah

Le gustó: Limpieza, personal y atención, servicios
I liked the quiet around the hotel and the friendliness of the staff. The facilities are existing like a kitchen and a washing machine. The problem is walking a quite steep hill to reach the hotel.
Se hospedó 7 noches en julio de 2023
Respuesta de Madison el 21 sept. 2023
Dear Abdallah,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding the quiet atmosphere and the friendliness of our staff. It's always our goal to create a welcoming and comfortable environment for our guests.We're glad to hear that you found our facilities, such as the kitchen and washing machine, useful during your stay. These amenities are designed to provide added convenience to our guests.Regarding the hill leading to the hotel, we understand that it may be challenging for some guests, and we apologise for any inconvenience this may have caused.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Madison

6/10 Aceptable

Irina

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, estado de la propiedad e instalaciones
As much as I could interact with staff, they were polite and nice. However, the service provided by the hotel was barely there. For a 5 night stay, our room was not serviced not even once. The room itself, seemed more of a twin room that had another single bed added to accomodate 3 single beds. The furniture in the room was very poor, the one table present, and extendable one, was damaged. Carpet in the bedroom was very dirty with spillage marks all over around. I would not use the hotel ever again.
Se hospedó 5 noches en julio de 2023
Respuesta de Madison el 21 sept. 2023
Dear Irina,Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologise for the service shortcomings you experienced during your visit. We take all guest feedback seriously and use it to improve our services.We regret to hear that your room was not serviced during your five-night stay. This is certainly not the level of service we aim to provide, and we will address this issue with our housekeeping team to ensure it doesn't happen in the future.Your comments regarding the room layout, furniture condition, and carpet cleanliness are duly noted. We will inspect the room in question and take the necessary steps to address these concerns promptly.We truly value your feedback as it helps us make improvements to better serve our guests. We apologise for any inconvenience you experienced during your stay and hope that you would consider giving us another chance to provide you with a more enjoyable experience in the future.Best regards,Madison

10/10 Excelente

Dillon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 11 noches en julio de 2023

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great accommodation
Se hospedó 1 noche en julio de 2023
Respuesta de Madison el 21 sept. 2023
Dear Craig,Thank you so much for your kind feedback! We're thrilled to hear that you had a great experience during your stay at our accommodation. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's wonderful to know that we succeeded in making your stay a positive one.We hope to have the pleasure of hosting you again in the future.Best regards,Madison

8/10 Bueno

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Basic but good value
Basic accommodation but perfectly acceptable for a one night stay. Would happily stay again.
Se hospedó 1 noche en junio de 2023
Respuesta de Madison el 21 sept. 2023
Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our accommodation perfectly acceptable for your one-night stay and that you would be happy to stay with us again. Your satisfaction is important to us, and we appreciate your positive comments.Thank you for choosing our hotel for your accommodation needs, and we look forward to serving you again in the future.Best regards,Madison

6/10 Aceptable

Steve

Viajó con su familia
Budget hotel
Budget hotel , marks on bed sheet and light not working in shower but was only for a night not too bad
Se hospedó 1 noche en julio de 2023
Respuesta de Madison el 26 jul. 2023
Dear Steve,Thank you for your feedback. We apologise for any inconvenience caused during your stay. We'll address the issues you've mentioned to improve our services. We appreciate your understanding and hope to have the chance to provide a better experience in the future.Best regards,Madison

8/10 Bueno

Angela

Viajó con su familia
Le gustó: Limpieza, personal y atención
Some parts need some TLC, but clean and friendly.
Se hospedó 1 noche en julio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Angela,Thank you for your review! We appreciate your feedback. We'll work on the areas that need improvement. Hope to see you again soon!Best regards,Madison

2/10 Terrible

Daniel

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Glyn

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maycliffe
The room was vey spacious the beds were very comfy. Reception couldn't help with ordering a taxi also wasn't given wifi details. The flush in the toilet wasnt very good and the pressure on the taps was low. When checking out we didn't get a chance to report abou thectaps and toilet as there was no one in Reception.
Se hospedó 1 noche en julio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Glyn,Thank you for sharing your experience with us. We're glad you enjoyed the spacious room and comfortable beds. We apologise for the inconvenience you faced and will address the issues you've mentioned to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Madison

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
All good thanks
Se hospedó 2 noches en julio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Michael,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay with us. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to hosting you again in the future.Best regards,Madison

8/10 Bueno

Martyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good accommodation.
Stayed for 4 nights with my son, all we wanted was a room to stay in and relax in in the evenings, and that's what we got. No complaints, the chap who welcomed us in on the first day was pleasant and friendly. If you want a no frills room to stay in then give this place a chance. Thumbs up from me 👍
Se hospedó 4 noches en julio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Martyn,Thank you for choosing to stay with us and for sharing your experience. We're glad to know that you and your son had a relaxing time during your 4-night stay. Providing a pleasant and friendly environment is our priority, and we're delighted that you found our accommodations to be just what you needed. Your thumbs-up means a lot to us! We appreciate your recommendation and look forward to welcoming you back whenever you plan to visit again.Best regards,Madison

10/10 Excelente

Kirsty

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really friendly and welcoming staff!
Se hospedó 1 noche en junio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Kirsty,Thank you for your kind words! Our team takes great pride in providing friendly and welcoming service to our guests. We're delighted to know that you had a positive experience with us. If you have any other feedback or need any assistance in the future, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,Madison

6/10 Aceptable

Trevor

Le gustó: Personal y atención
it was OK
Se hospedó 4 noches en junio de 2023
Respuesta de Madison el 27 jul. 2023
Dear Trevor,Thank you for your feedback. We appreciate your honest assessment of your stay. If there is anything specific you feel we could improve upon, please don't hesitate to share your thoughts with us. We value your input and hope to have the opportunity to enhance your experience during your next visit.Best regards,Madison

8/10 Bueno

Stephen

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 7 noches en junio de 2023

8/10 Bueno

Adam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023

2/10 Terrible

Rebecca

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointed
Wasn’t what I expect was like a b@b tbh very old fashion was told we wasn’t allowed alcohol in our room yet there was drinking outside of hotel also could see trainers and socks hanging from the window didn’t look good also felt like the lady was waiting up for us to get back each night was clean the bed were two singles put together so didn’t sleep well will no be going back
Se hospedó 2 noches en junio de 2023
Respuesta de Madison el 21 jun. 2023
Dear Rebecca,We regret to hear that your stay was not up to your expectations. We have taken note of the areas that need improvement and will strive to ensure that your future visits are more enjoyable. We value your feedback and thank you for taking the time to provide it.Best,Madison

10/10 Excelente

Mel

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Would definitely stay here again the staff were lovely, made us feel very welcome. On day one we had an issue with our sink they went out and brought us bottled water and promptly fixed it. Room was a good size, clean and tidy.
Se hospedó 3 noches en mayo de 2023
Respuesta de Remy el 7 jun. 2023
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our company and that our services exceeded your expectations.

8/10 Bueno

Laura

Viajó con su familia
Le gustó: Comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Remy el 7 jun. 2023
Thank you, for providing us with your feedback about our cmpany.

10/10 Excelente

Stuart

Le gustó: Limpieza, personal y atención
Lovely place to stay once you found the place it was easy to get in to staff are lovely room was excellent property just a bit dated because it is old good value for money lovely come back again any time
Se hospedó 3 noches en mayo de 2023
Respuesta de Remy el 13 jun. 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

4/10 Mediocre

Ian

Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Anthea

Viajó con su pareja
Le gustó: Personal y atención
Next door rooms talked and kept opening and closing doors throughout the night
Se hospedó 1 noche en mayo de 2023
Respuesta de Madison el 21 jun. 2023
Dear Anthea, We apologise for the disturbance caused due to the noise from the adjacent room. We take customer satisfaction very seriously and we have noted your feedback. We will strive to ensure a more pleasant and comfortable stay for all of our guests in the future.Best,Madison