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Opiniones sobre The Ritz-Carlton, Toronto

5 out of 5
The Ritz-Carlton, Toronto
181 Wellington St W, Toronto, ON

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 613 de 746 opiniones" "
Evaluación: 8 - Bueno. 80 de 746 opiniones" "
Evaluación: 6 - Aceptable. 33 de 746 opiniones" "
Evaluación: 4 - Mediocre. 6 de 746 opiniones" "
Evaluación: 2 - Terrible. 14 de 746 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,6/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fernando

Se hospedó 5 noches en octubre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en octubre de 2019
Respuesta de Alex el 5 nov. 2019
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.

10/10 Excelente

Gabriela, Ciudad de México

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelentes
Excelente todo, servicio, alimentos, comodidad, ubicación.
Se hospedó 1 noche en agosto de 2018
Respuesta de mimi el 22 ago. 2018
Dear Gabriela, Thank you for choosing to saty at The Ritz-Carlton, Toronto. We are happy that you had a pleasant stay with us and enjoyed the location and comfort of our hotel. We hope to welcome you back again when you are in Toronto. Warm regards, Mimi

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Es una instalacion muy acojedora y con muy buena atencion al cliente
Se hospedó 3 noches en diciembre de 2017
Respuesta de Mimi el 21 dic. 2017
Thank you for taking the time to leave your review of your recent stay with us. We are happy to hear you had an enjoyable stay and we hope to welcome you back again soon. Best regards, Mimi

10/10 Excelente

laura, cancun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The staff is amazing, really good food, I really liked the kids menu, it was really healthy and mi kids loved it, I've stayed at different hotels in Toronto and none of them compare to the ritz.
Se hospedó 5 noches en agosto de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Matias

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Reynaldo, Mexico DF

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente Hotel
Excelente hotel y servicio de primera. Habitación super cómoda de muy buen tamaño. La ubicación es muy buena en el centro financiero de Toronto, a dos calles de la CN Tower.

8/10 Bueno

Michael Patrick

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Their computers were down at check-in so I had to walk around for a couple hours. No acknowledgment of my Marriott rewards status and no offer or mention of upgrades. My room was adjoining which I hate. My room also looked beaten up and weathered. Otherwise, the staff were all great, the food was excellent, and use of the spa . locker room cam free with my stay. Good place but I'll try another hotel next time
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Youssef

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Abhijeet

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent customer service and attention to detail. Lobby staff goes the extra-mile to make you feel comfortable.
Se hospedó 2 noches en abril de 2024
Respuesta de SA el 26 abr. 2024
Dear Abhijeet, thank you for choosing The Ritz-Carlton, Toronto. We are so happy to hear that you enjoyed your experience with our Ladies and Gentlemen at the lobby. It is of utmost importance for us to provide exceptional service to our guests and we take pride in the fact that our team is so attentive to our guests' needs. We hope to welcome you back for yet another wonderful stay. Best wishes.

10/10 Excelente

Dr Yunus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Charlene at reception was nothing short of amazing. Her personality was genuine and so sincere. Very accommodating and pleasant to talk to. Charlene went above and beyond to makexour stay comfortable Charlene is very approachable to answer a y questions we had. Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de SA el 26 abr. 2024
Dear Dr. Yunus, thank you so much for staying with us at The Ritz-Carlton, Toronto and taking the time to leave your review. We are so glad to hear that you had such a memorable interaction with Charlene and will be sure to pass on your kind words to her! Ensuring that our guests are provided with exceptional service is the standard that our Ladies and Gentlemen pride themselves on. We hope to see you again soon to provide yet another wonderful stay. Best wishes.

10/10 Excelente

Billy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de SA el 26 abr. 2024
Dear Billy, thank you for the your 5 out of 5 rating! We're so glad to hear that you enjoyed your stay at The Ritz-Carlton, Toronto. We look forward to welcoming you back for another memorable experience. Best regards.

10/10 Excelente

Thanh

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Extremely helpful staff
Se hospedó 1 noche en marzo de 2024
Respuesta de SA el 26 abr. 2024
Dear Thahn, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave a review. We're so happy to hear that you found our staff helpful. It is of utmost importance to us to be able to provide exceptional service to our guests and to exceed their expectations. We look forward to welcoming you back soon. Best wishes.

10/10 Excelente

MIDORI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de SA el 26 abr. 2024
Dear MIDORI, thank you for choosing to stay at The Ritz-Carlton, Toronto. We're so thrilled to see that you had a 5/5 experience. We look forward to your next visit! Best regards.

10/10 Excelente

Peter

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de SA el 10 abr. 2024
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We're so thrilled to hear that you enjoyed your stay and we look forward to welcoming you back again soon! Best regards.

10/10 Excelente

BOLANLE

Se hospedó 4 noches en marzo de 2024
Respuesta de SA el 26 abr. 2024
Dear BOLANLE, thank you for staying with us at The Ritz-Carlton, Toronto and leaving us a 5 out of 5 rating. We're so happy to hear that you had an exceptional visit and we wish to welcome you back again soon. Best regards.

10/10 Excelente

Nick

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great experience will visit again
Se hospedó 1 noche en marzo de 2024
Respuesta de SA el 26 mar. 2024
Dear Nick, thank you for choosing to stay at The Ritz-Carlton, Toronto. We're so thrilled to hear that you had a great experience and we look forward to your next visit! Best regards.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de SA el 15 mar. 2024
Dear Peter, thank you for choosing to stay with us at The Ritz-Carlton, Toronto! We are so happy to hear that you had a 5 out of 5 experience and we look forward to welcoming you back again soon! Best regards.

8/10 Bueno

RAMI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de SA el 5 mar. 2024
Dear RAMI, thank you for leaving us a rating. We're thrilled you enjoyed your recent stay at The Ritz-Carlton, Toronto. If you have any further feedback or requests, please don't hesitate to share. We look forward to welcoming you back soon! Best regards.

10/10 Excelente

June

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 5 mar. 2024
Dear June, thank you for the wonderful 5-star rating! We're delighted you had an exceptional experience at The Ritz-Carlton, Toronto. Your feedback is truly appreciated, and we look forward to welcoming you back soon. Best regards.

10/10 Excelente

zaid

Se hospedó 1 noche en febrero de 2024
Respuesta de SA el 26 mar. 2024
Dear zaid, thank you for staying with us at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We hope to have the pleasure of welcoming you back again soon! Best wishes.

10/10 Excelente

Ramneet Singh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love it
Se hospedó 2 noches en febrero de 2024
Respuesta de SA el 26 feb. 2024
Dear Ramneet Singh, thank you for choosing The Ritz-Carlton, Toronto. We are so thrilled to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Best regards.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de SA el 26 feb. 2024
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto for your stay and taking the time to leave us a perfect rating. We are so thrilled to see that you found your stay to be exceptional and we look forward to your next visit. Best regards.

8/10 Bueno

andy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de SA el 12 feb. 2024
Dear andy, thank you for choosing The Ritz-Carlton, Toronto for your stay. We hope you had a wonderful visit and that we have the pleasure of welcoming you back again soon. Best regards.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de SA el 5 feb. 2024
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto for your stay. We're so thrilled to see that you had an excellent experience and we hope to have the pleasure of hosting you again soon. Best regards.

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
An absolute delight
From the moment I checked in until the bellman stowed my luggage into the trunk of my airport transfer, I was treated with incredible kindness and consideration. Every aspect of my stay was truly comfortable and an absolute delight. Excellent view of the city, great walking distance to attractions and public transportation, and superb in-room dining options. If pressed, I'd beg for a different hair dryer--it was the typical in-room blower, replete with sticky handle and minimal settings. (My gym has higher quality dryers!) I'd absolutely recommend this property over the Four Seasons when staying in Toronto.
Se hospedó 2 noches en enero de 2024
Respuesta de SA el 31 ene. 2024
Dear Jennifer, thank you for staying with us at The Ritz-Carlton, Toronto and for your kind words! We're so thrilled to hear that you had such a wonderful experience and were happy with the location and the service our Ladies and Gentlemen provide. Thank you for your note regarding the hair dryers. I will forward your feedback to our management team for future consideration. Best regards.

10/10 Excelente

Kai

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de SA el 31 ene. 2024
Dear Kai, thank you for choosing The Ritz-Carlton, Toronto. Thank you for your perfect rating. We hope to welcome you again soon! Best regards.

10/10 Excelente

Lynda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire staff at this hotel go far beyond expectations in an effort to make your stay enjoyable an memorable. No detail is too small for their attention. they are outstanding.
Se hospedó 1 noche en enero de 2024
Respuesta de SA el 11 ene. 2024
Dear Lynda, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave your review. We greatly appreciate your kind words and for acknowledging the effort behind our service. Our Ladies and Gentlemen are dedicated to ensuring our guest's needs are not only met, but have been anticipated for your comfort and convenience. We hope to have the opportunity to provide you exceptional service once again in the near future! Best regards.

6/10 Aceptable

Sarkis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de SA el 8 ene. 2024
Dear Sarkis, thank you for taking the time to leave us a rating on your recent stay at The Ritz-Carlton, Toronto. We sincerely apologize that your experience did not meet our usual high standards. Your feedback is invaluable, and we are keen to learn more about the specific areas that fell short. Our commitment to guest satisfaction is unwavering, and we would love the chance to address your concerns and provide you with an exceptional stay in the future. Please consider reaching out to us directly with more details so that we can better understand and rectify any shortcomings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience. Best regards.

10/10 Excelente

Brandon

Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 5 ene. 2024
Dear Brandon, thank you for choosing The Ritz-Carlton, Toronto. We're so thrilled to hear that you had an exceptional experience and we look forward to welcoming you back again soon! Best regards.

10/10 Excelente

Magdaleen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 2 ene. 2024
Dear Magdaleen, thank you for choosing The Ritz-Carlton, Toronto for your stay. We're so thrilled that you had a 10 out of 10 experience and we hope to see you again soon! Happy New Year! Best regards.

8/10 Bueno

Yuting

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 1 feb. 2024
Dear Yuting, thank you for choosing The Ritz-Carlton, Toronto and for taking the time to leave your rating. We hope to welcome you back again soon! Best regards.

10/10 Excelente

Amr

Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 2 ene. 2024
Dear Amr, thank you for choosing to stay at The Ritz-Carlton, Toronto. We are so delighted to see that you had an exceptional experience and we look forward to your next visit! Best wishes.

10/10 Excelente

Spiridon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de SA el 29 dic. 2023
Dear Spiridon, thank you for choosing The Ritz-Carlton, Toronto for your stay! We are so thrilled that you had a 10/10 experience during your visit. We hope to see you again soon and welcome you back for another excellent experience! Best regards.

6/10 Aceptable

Liam, London

Le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2023
Respuesta de SA el 29 dic. 2023
Dear Liam, thank you for taking the time to leave us a rating on your recent stay at The Ritz-Carlton, Toronto. We sincerely apologize that your experience did not meet our usual high standards. Your feedback is invaluable, and we are keen to learn more about the specific areas that fell short. Our commitment to guest satisfaction is unwavering, and we would love the chance to address your concerns and provide you with an exceptional stay in the future. Please consider reaching out to us directly with more details so that we can better understand and rectify any shortcomings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience. Best regards.

8/10 Bueno

Andrea

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de SA el 28 dic. 2023
Dear Andrea, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a rating. We hope you enjoyed your visit and that we were able to leave a lasting impression. Best regards.

10/10 Excelente

Fadel

Se hospedó 1 noche en septiembre de 2023
Respuesta de SA el 28 dic. 2023
Dear Fadel, thank you for staying with us at The Ritz-Carlton, Toronto. We are so thrilled to see that you had a 5/5 experience and we hope to welcome you back soon for another wonderful stay. Best wishes.

10/10 Excelente

Peter

Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 28 dic. 2023
Dear Peter, thank you for choosing The Ritz-Carlton, Toronto and taking the time to leave us a 5 out of 5 rating. We are so delighted to hear that you had a wonderful experience and we hope to welcome you back soon! Best wishes.

10/10 Excelente

Kieonna

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Toilet Was My Favorite Part
Our reason for visiting Toronto was to see a show that was being held by popular relationship coaches and other guest speakers. (Nothing to do with the Ritz) The show was rescheduled without our knowledge. Considering we live in California, booked flights, a hotel and excursions, we decided to go all out & make the best of the trip regardless. I was torn between The Ritz Carlton & The Four Seasons. Having never stayed at either one, after looking at numerous reviews with different companies, we decided The Ritz Carlton was the best choice & I couldn’t have been happier. The entire staff was very friendly from arrival to departure for the most part. We were given tips & suggestions the entire trip from the hotel staff. The cleanliness in the lobby, suites & restaurants are unmatched. Now, there’s restaurant’s inside the hotel, one being immediately to your left from the entrance & the other a few feet & up the stairs. That particular person was not as warm & friendly as everyone else so we decided not to eat there. In addition, we did not have reservations although there were plenty tables available & her bubbly conversation with the guest that were in front of us compared to us was distasteful, so unfortunately, one band one sound. We had a corner suite which is equivalent to a single apartment minus a kitchen. The 24hr room service made up for that. Overall I will choose five star hotels each time I travel as I was very impressed. Highly recommend this hotel, area & staff.
The seat warms and cleanses your front & back private areas. I can never use a regular toilet again!
Se hospedó 2 noches en diciembre de 2023
Respuesta de SA el 28 dic. 2023
Dear Kieonna, thank you for sharing your experience. We are delighted to have been part of your trip to Toronto. It's fantastic to hear that you found our staff friendly and helpful. We appreciate your feedback regarding your restaurant experience, and we will address this internally to ensure consistent service. We are honoured to have otherwise met your expectations, and we look forward to welcoming you back on your future travels. Best wishes.

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de SA el 19 dic. 2023
Dear Patricia, thank you for choosing to stay at The Ritz-Carlton, Toronto. We are so thrilled to hear that you had a 5 out of 5 experience and we hope to welcome you back again soon. Best wishes.

10/10 Excelente

Daphne

Se hospedó 1 noche en noviembre de 2023
Respuesta de SA el 29 nov. 2023
Dear Daphne,Thank you for visiting The Ritz-Carlton, Toronto and taking the time to leave us a perfect 10 out of 10 rating. We are so thrilled to see that you enjoyed your stay and we hope to welcome you back again soon! Best regards.

10/10 Excelente

Rozita

Se hospedó 1 noche en noviembre de 2023
Respuesta de SA el 11 dic. 2023
Dear Rozita, thank you for choosing to stay at The Ritz-Carlton, Toronto and taking the time to leave us a perfect rating. We are so delighted to see that you had enjoyed your stay and we hope to welcome you back again soon! Best regards.

10/10 Excelente

Tatyana Mikhaylovna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de SA el 17 oct. 2023
Dear Tatyana Mikhaylovna, thank you for choosing to stay at The Ritz-Carlton, Toronto and for taking the time to leave us a perfect rating! We are so happy to hear that you had a wonderful stay with us and we look forward to welcoming you back in the near future. Best regards,

10/10 Excelente

Dione

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Your staff was excellent and very helpful
Se hospedó 3 noches en octubre de 2023
Respuesta de mimi el 16 oct. 2023
Dear Dione, I'm glad to hear that you had a positive experience with our staff at The Ritz-Carlton in Toronto. We always strive to provide excellent service and assistance to our guests. We value your input and look forward to welcoming you back in the future.Warm regards, Mimi

10/10 Excelente

Leslie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de SA el 11 oct. 2023
Dear Leslie, thank you for staying at The Ritz-Carlton, Toronto. We are thrilled to see that you enjoyed your visit and we look forward to welcoming you back for yet another enjoyable stay. Best regards,

10/10 Excelente

Arjun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de SA el 11 oct. 2023
Dear Arjun, thank you for choosing to stay with us at The Ritz-Carlton, Toronto and for taking the time to leave us a 5 out of 5 rating. We are so delighted to see that you enjoyed your stay. We look forward to your next visit. Best regards,

2/10 Terrible

phiroz

Se hospedó 4 noches en septiembre de 2023
Respuesta de SA el 5 oct. 2023
Dear phiroz, we are genuinely sorry to hear about your less-than-satisfactory experience at The Ritz-Carlton, Toronto. We value your feedback and would appreciate the opportunity to learn more about your stay to address any concerns you may have had. Please don't hesitate to reach out to our guest relations team so that we can better understand your specific issues and work towards exceeding your expectations in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the privilege of serving you again in the near future. Thank you for choosing The Ritz-Carlton, Toronto. Best regards,

6/10 Aceptable

Shenglin

Le gustó: Personal y atención
Respuesta de SA el 5 oct. 2023
Dear Shenglin, than you for choosing to stay with us at The Ritz-Carlton, Toronto. We hope you had a delightful visit and we hope to welcome you back! Best regards,

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel with very convenient location. Room was typical for a Ritz-Carlton and staff was uniformly excellent. Will definitely stay here again next time in Toronto.
Se hospedó 3 noches en septiembre de 2023
Respuesta de SA el 5 oct. 2023
Dear Craig, thank you for staying with us at The Ritz-Carlton, Toronto. We are so thrilled to hear that you enjoyed our hotel. Our Ladies and Gentlemen are dedicated to ensuring that your stay is nothing short of exceptional. We look forward to your next visit with us! Best regards,