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Opiniones sobre Pelicanstay at Rogers Centre

3.5 out of 5
Pelicanstay at Rogers Centre
14 York Street, Toronto, ON

Opiniones

5,0
Evaluación: 10 - Excelente. 0 de 11 opiniones" "
Evaluación: 8 - Bueno. 2 de 11 opiniones" "
Evaluación: 6 - Aceptable. 4 de 11 opiniones" "
Evaluación: 4 - Mediocre. 3 de 11 opiniones" "
Evaluación: 2 - Terrible. 2 de 11 opiniones" "

5,2/10

Limpieza

4,4/10

Personal y atención

4,2/10

Estado de la propiedad e instalaciones

Opiniones

4/10 Mediocre

Alejandro

No le gustó: Limpieza, personal y atención
No me gusto el servicio
Cuando llegamos nunca nos recibió nadie a pesar de que me dijeron que me iban a estar esperando, tuvimos que entrar al departamento con ayuda de otra persona por la seguridad que tiene el edificio, al entrar al depa estaba en orden pero los cristales que dan a la calle estaban demasiado sucios, nunca fueron hacer la limpieza y en el contrato decía que si la iban hacer, aparte no me han reembolsado mi deposito de $ 250.00 CAD y lo sigo esperando.
Se hospedó 3 noches en julio de 2019
Respuesta de Benz el 13 ago. 2019
Hi Alejandro, Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en julio de 2019
Respuesta de Pelican Team el 4 ago. 2019
Thank you.

8/10 Bueno

Andrew

This was a great place to stay. It is managed like an air b&b so you don't do the desk check in. You call and then they give you a building code. The key is in the room. The place was very nice. Much better than a hotel. 2 rooms, kitchen, living room, wifi. Close to everything downtown Toronto.
Se hospedó 3 noches en noviembre de 2018
Respuesta de Grid el 29 nov. 2018
Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

6/10 Aceptable

Craig

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Need to get their act together
Each unit has a unique floor plan. My unit had a million dollar view and college dorm furniture. I called management every day with many issues regarding the condo. The TV never worked and on the 5th day a tech came and said the TV was not activated and he took the TV box with him to repair for a future tenant. The bathroom door on the bathroom of the master bedroom was missing and the window blinds did not close fully on the bedroom window, so the adjacent building could look in on you sitting on the toilet. The sliding door to the balcony did not lock, broken blinds on most of the windows and one broken pull, several light bulbs were out or missing. Very little instruction was given upon arrival of how to use the key fobs for entry, parking garage entry, and even where to be able stop on the street behind the condo to unload luggage. There is no stopping on the traffic heavy York Street. FYI the street behind is called Grand Trunk, that is the place to stop and unload. If you call Uber tell them 19 Grand Trunk. Number 19 is the building next door or say Grand Trunk Crescent, which is the drive thru for the 14 York building. There is a lot of traffic noise from the freeway below if noise bothers you.
Se hospedó 6 noches en octubre de 2018
Respuesta de Jon el 12 nov. 2018
Thank you for leaving us a review. Your understanding and patience is very important to us and you can be sure that your concerns will be forwarded immediately to management and maintenance. We do apologize you have gone through that, we are usually known for outstanding service.

2/10 Terrible

LINDA, HALIFAX

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Property was not the same as photos shown on Expedia. No toaster, but there was a blender?? No cover on one box spring, no headboard in one room, mattresses very uncomfortable, actually thought I might be sleeping on a box spring. Linens were old and pilly. carpet in bedrooms not vacuumed and very stained. 4 bath towels, 2 hand towels, 3 face cloths for 5 people - requested more - promised but never delivered. Hardwood floors were heaved (like speed bumps) in two areas - actually dangerous to walk on - I had to walk 82 year old mother around in fear that she fall and break a bone, condo should not have been available to rent. Received an apology after checked in but should have been advised before hand and offered another location. Was told by Jackie she would contact management for some compensation but never heard back - what a surprise! Oven was dirty, oven mitts were very old and dirty. No dish cloth, only a very old used sponge. Paper towel holder -no paper towel. All these little things make for a bad experience. Charged $95 cleaning fee - and I had to vacuum floor myself. Only positive was the location of the condo. Name is misleading as no right minded executive would ever stay at this property. Unfortunately when I booked property, it was new to Expedia and there were no reviews. I would recommend that Expedia take this property off their site to save reputation. I called Pelican Executive Stays before my departure to ensure they knew 5 people staying
Se hospedó 3 noches en septiembre de 2018
Respuesta de Grid el 25 feb. 2019
Thanks

4/10 Mediocre

Suzanne

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Aurait pu être mieux
Appartement très bien situé. Près du CN Tower, Union Station pour le train vers Pearson et se fait à pied pour les autres attraits touristiques (Kensington market, chinatown, Jack Layton's Ferry pour les iles de Toronto et voir la skyline. Appartement situé près d'une autoroute (Gardiner Express way) donc très bruyant. Appartement qui peut coucher 6 car 2 chambres à coucher et divan-lit. Nous étions 5 mais le divan-lit était brisé donc inutilisable. La 5e personne a dû se contenter du futon dans le salon. Il n'y avait pas de grille-pain donc devait faire griller nos rôties dans le four… Il n'y avait pas non plus de table de cuisine. Seulement un ilôt avec 2 bancs donc à 5 pour manger, il n'y avait pas de place. Nous devions manger sur les divans dans le salon. Nous avons manqué de débarbouillettes pendant le séjour. Il n'y avait que 2 débarbouillettes pour 5 personnes pour 3 nuits… L'appartement était très beau mais l'équipement était au minimum par contre. Le décodeur était aussi difficile à comprendre puisque nous n'avons jamais réussi à écouter les postes de télévision normales. Nous n'avions accès qu'à NetFlix, YouTube ou autres canaux semblables.
Se hospedó 4 noches en octubre de 2018
Respuesta de Grid el 10 oct. 2018
THANK you very much for your stay. It was our pleasure hosting you.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
B&B falsely advertising as an hotel
Despite the fact its location was convenient (ps they are not "at" but "close" by the Rogers Center) and the indoor parking space, this is not an hotel as seen on Expedia), but a poor 1-star B&B. And an overpriced one as well: old Ikea furniture (including bed and mattress), wrinkled bed linens (were not sure they have been washed), various marks, spots and many holes in the wall, bathroom without door, broken vertical store (unable to close). Its seems that the building has a lot of B&B with all the bad inconvenient: noises, traffic, people being sick in corridors and awful smell.
Se hospedó 3 noches en junio de 2018

6/10 Aceptable

xuxo, Silicon Valley

No le gustó: Limpieza, estado de la propiedad e instalaciones
Close to main attractions in downtown Toronto
The property has the perfect location, however needs maintenance and cleaning! Towel racks are broken, door is missing in the master bedroom, lamps are dirty, the blinds need maintenance. Toiletries are of the lowest quality, so disappointed!
Se hospedó 4 noches en mayo de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our suite wasn't cleaned at all and was in very poor condition,one bedroom had a mattress on the frame and the other bedroom had a boxspring on the frame.There was coffee but no coffee pot?? Overall was not in good condition,dirty walls and carpets,kitchen sink was plugged with old food! Would not recommend or stay again.The only plus was the location.
Se hospedó 4 noches en junio de 2018

8/10 Bueno

Maggie, Ottawa

Le gustó: Limpieza, comodidad de la habitación
great price, great location
Best price for the area. A bit run down with broken towel racks and closet doors. Very comfortable space for 3 people. However, on-site staff was impossible to get a hold of.
Se hospedó 3 noches en mayo de 2018

6/10 Aceptable

BMills

No le gustó: Estado de la propiedad e instalaciones
VERY CONVENIENT FOR MOST ACTIVITIES DOWNTOWN
Very close to the GARDNER EXPWY Noisy Some light bulbs out Carpets in bed rooms stained - called and took pictures soon after arrival Sliding door in bedroom off the track
Se hospedó 3 noches en mayo de 2018