safe travels

Dear Jesus,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Holiday Inn Express North York.Your satisfaction is incredibly important to us, and we're delighted that we met your expectations. If there's anything specific that made your stay exceptional or any additional feedback you'd like to share, we'd love to hear more.We truly appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future!Best Regards,

Dear Luis Fernando,Thank you for taking the time to review us. We're truly sorry to hear about the inconvenience you experienced during your check-in process. At our hotel, it's part of our standard policy to request a credit card upon arrival for check-in. This is a common practice in the hospitality industry to cover incidentals or any additional charges that might occur during the stay.We understand the frustration this situation might have caused and apologize for any confusion. Your feedback is valuable, and we'll ensure that our policies are communicated more clearly to prevent any future misunderstandings.If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We'd appreciate the opportunity to make things right and regain your trust. Thank you for bringing this to our attentionSincerely,

Dear Gerardo,Thank you for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to ensure every guest feels comfortable and well taken care of. We hope to welcome you back soon for another wonderful stay!Best regards,

Dear Anthony,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We value all guest feedback, and we're sorry to learn you rated our facilities and services with 3 out of 5.We are constantly striving to improve and provide our guests with a more exceptional experience, so we would appreciate any additional comments or suggestions you might have. Your input can help us identify areas where we can make meaningful changes to enhance the quality of our service.We hope you might consider giving us another chance in the future. We are committed to learning from your feedback and working diligently to make your next stay more than just "fine" – we aim to make it truly exceptional.Thank you for choosing our hotel, and we look forward to the opportunity to serve you better on your next visit.Warm regards,

Dear Reyna,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and a memorable stay is our top priority, and we're thrilled to know that we succeeded in meeting your expectations.Your positive feedback is greatly appreciated, and serves as a source of motivation for our team. We look forward to welcoming you back for another wonderful stay in the future. Your loyalty as our guest is highly valued, and we're here to ensure you have another 5-star experience whenever you choose to stay with us again. Thank you for choosing us, and we can't wait to see you again soon.Sincerely,

Dear Hans,Thank you so much for taking the time to leave us a five-star review! We're absolutely thrilled to hear about your positive experience during your stay with us. we strive to provide our guests with the best possible experience, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.Once again, thank you for choosing Holiday Inn Express Toronto- North York and we look forward to hosting you again soon!Warm regards,

Dear Carlos,Thank you for sharing your thoughts regarding your recent stay. We apologize if your experience did not meet your expectations. Your feedback is valuable to us as it helps us improve our services.We're sorry to hear that you didn't find our hotel up to your standards. We would appreciate any specific feedback you could provide that would help us understand the areas where we fell short, so we can work towards enhancing our guest experience.Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services.Kind regards,

This is definitely not the experience we aim to provide for our guests. We are investigating this issue with our team to uncover why this room was in this state prior to your arrival. In the interim, please accept my sincere apologies for this unacceptable situation and know that we will follow up shortly.

Great to hear!

These are always challenging situations, so thank you for sharing our success in handling this to the satisfaction of all our guests.

Makes us all feel safe too! Safe travels Andrew!

Thank you and safe travels!

Thank you!

Thank you for this feedback, we value anything that helps us better meet the needs of our guests.

Thank you!

Great to hear!

Thank you so much for taking the time to provide this feedback for us. Unfortunately sometimes we are unable to meet all requests in terms of room types or floor preferences, and it sounds like our team could have had a more detailed and clear conversation with you about this. We will speak with the team and ensure they discuss all the options available to guests with these kinds of requests that we are unable to meet immediately, but may be able to meet it later in the day.Thanks again!

Great to hear!Thanks,

Sorry to hear this was such a frustration for you on this stay! Though our rooms would not be categorized as suites, most of our clients are looking for the simple and straightforward set up of our rooms. Sorry that this was not a good match for you on this trip.

Thank you!

Thanks David,We have looked into the reported issue with the treadmills, and cannot seem to replicate the issue you encountered. Please let us know about these kind of challenges when they are happening, so we can assist and get you back on track right away!

:)

Please let our team know anytime you experience this kind of issue!

Thank you and safe travels!

Thanks! Safe travels! :)

Sorry for this unfortunate situation, we are evaluating how we handled this situation and how we can better handle these kinds of emergencies in the future.