6/10 Aceptable
nancy, texas
23 sept. 2015
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
This is not a hotel.
While it was a thrill to stay in the Marilyn Monroe towers, this is very misleading and is not a hotel. I got an extra $20 charge when I was checking in, which I was told was a $5/day service fee. Received the key, went to the "hotel". LOTS of trouble trying to get in the building & called the help number. He talked me into staying; waited for about 10 minutes for him to drive there to walk me through getting into my room. I mentioned the $20, lack of hair dryer & information-no response except the reasons I was giving him for wanting my money back were not valid & I would love the room. Finally got to my room, which was a nice 2-bed, 2-bath with a balcony. No hair dryer. No dresser. Towels were iffy-2 in each bathroom, but 1 in the MB was hanging on the back of the door. Used/Not used? The other towel was folded & on the bed. No wash cloths, hand towels, shampoos or soaps. The bed had 1 flat sheet, no mattress pad, a blanket & two pillows. No top sheet to separate me from the blanket that I doubt is washed between visitors. 1 chipped coffee cup in the kitchen. I don't remember seeing a coffee pot. Lots of pans, plates, flat wear, bowls, but most were chipped & showing their age. No ice. There's a washer/dryer, but no soap, etc. They come to your room to check you out. The check-in guy showed up with some other guy & a maid. I don't think I would stay there again, but I'm happy I got to experience high-rise living for a few days.