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Opiniones sobre Novotel Toronto Centre

3.5 out of 5
Novotel Toronto Centre
45 The Esplanade, Toronto, ON

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 1094 de 1545 opiniones" "
Evaluación: 8 - Bueno. 343 de 1545 opiniones" "
Evaluación: 6 - Aceptable. 63 de 1545 opiniones" "
Evaluación: 4 - Mediocre. 24 de 1545 opiniones" "
Evaluación: 2 - Terrible. 21 de 1545 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ANA, MACHALA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gracias por todo, increible ubicacion y la atención fue increíble
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 14 may. 2024
Dear Ana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Chris

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
todo perfecto
Se hospedó 2 noches en febrero de 2024
Respuesta de Viktoriia K el 13 feb. 2024
Dear Chris,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Only place I would stay in Toronto
Second stay in two months and as consistently excellent as the first stay. Staff are top level and a credit to the hotel.
Se hospedó 3 noches en enero de 2024
Respuesta de Viktoriia K el 11 ene. 2024
Dear David,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bueno

Carlos Mauricio Camargo, Ciudad de México

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me gusto la ubicación, lo que no me gusto es que no hblam español y no estam informados acerca de lo que hay que hacer en la ciudad
Se hospedó 6 noches en diciembre de 2023
Respuesta de Viktoriia K el 2 feb. 2024
Dear Carlos,Thank you for sharing your experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excelente

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente!!
Super limpio, recién remodelado, la cama comodísima…el personal muy amable…la ubicación perfecta para ir a cualquier lado, a 5 mins caminando de todos lados
Se hospedó 7 noches en diciembre de 2023
Respuesta de Viktoriia K el 31 dic. 2023
Dear Jaime,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excelente

Paco

Se hospedó 5 noches en diciembre de 2023
Respuesta de Karan el 29 ene. 2024
Dear Paco,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karan WarraichRooms Division Manager

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable and convenient
Rooms clean and very comfortable. Great location and incredible front desk staff.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Viktoriia Kolomiiets el 19 dic. 2023
Dear David,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

10/10 Excelente

Edna Fabiola

Se hospedó 2 noches en diciembre de 2023
Respuesta de Viktoriia K el 17 dic. 2023
Dear Edna,Thank you for sharing your wonderful experience at Novotel Toronto Centre! We're thrilled you had an enjoyable stay and are excited to welcome you back soon.Best wishes,VIKTORIIA KOLOMIIETSGuest Service SupervisorNovotel Toronto Centre

8/10 Bueno

Liliana de Jesús

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
El hotel es bueno y bien ubicado solo dos cosas, nunca me habían robado en mi vida y aquí se “perdieron” mis audífonos la última ubicación está en el Hotel y nunca los pude ubicar en mi habitación o en mi equipaje ; segundo no recibí ninguna amenidad por ser vip; por todo lo demás es una buena opción; solo tengan más cuidado con sus pertenencias :(
Se hospedó 7 noches en diciembre de 2023

6/10 Aceptable

Jose Benjamin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy X mi habitación casi tiene muro en la ventanilla que había aunque muy limpia y moderna
Se hospedó 1 noche en noviembre de 2023
Respuesta de Yoandry Gonzalez el 24 nov. 2023
Dear Jose Benjamin,Thank you for sharing your feedback on your recent stay. We greatly value your input and would appreciate the opportunity to better understand your experience. It would be extremely helpful if you could provide more details on your stay and any areas where we might have fallen short of your expectations. Your insights will aid us in enhancing our services. Kindly inform us of the most convenient method to get in touch with you.Best regards,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

8/10 Bueno

Jessica

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Carlos

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena ubicación, las habitaciones son tal y como se anuncian en la página, muy limpio y varias amenidades. Lo recomiendo
Se hospedó 2 noches en agosto de 2023
Respuesta de Yoandry Gonzalez el 23 ago. 2023
Estimado Carlos,Muchas gracias por compartir su maravillosa experiencia en Novotel Toronto Centre! Estamos encantados de que haya tenido una estancia agradable. Esperamos verle pronto are excited to welcome you back soon.Saludos cordiales,YOANDRY GONZALEZGuest Service SupervisorNovotel Toronto Centre

2/10 Terrible

Joan

Viajó con su familia
No le gustó: Personal y atención
Incredible, this hotel overbooked the rooms, with two queen beds, even that we already payed in advance through Expedia. The reception gave us a room for two person with a King bed and with sofabed. They compensate with the parking cost and the dinner. But the sofabed was very uncomfortable. Missing of soap in the bathroom.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Antonio

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable, buenas instalaciones y buen servicio
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Edgardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Jahzeel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Un lugar muytranquilo y muy amables todos muchas gracias
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Patrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property. Rooms weren't renovated recently as it shows. Pool area is a nice addition. Staff is friendly and polite. Bathroom offering could be a little more generous (hand cream)
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

William, Brandon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was excellent. 20 minute walk to Rogers Centre and CN tour. Lots of restaurants neaeby.
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Anna Lisa, Delta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great breakfast options. a bit noisy in the hallway, the doors are not sound proofed.
Se hospedó 4 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Anna Lisa,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We strive to continuously improve the quality of our services. We are happy to hear that you enjoyed your overall stay however we are sorry that you had some issue with noise in the hallways .Thank you again for sharing your experience and we are hoping that we can welcome you here at Novotel Toronto Center on your next Toronto visit.Sincerely,Alper OZDALFront Office Supervisor

10/10 Excelente

Jeffrey David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Downtown, great location.
Se hospedó 2 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Jeffrey David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

jason

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dejeuner excellent a l’hotel Merci
Se hospedó 2 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Leo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great stay. The room was excellent, place was quiet and easy to walk to many nearby attractions.
Se hospedó 2 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Leo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

4/10 Mediocre

Ingrid

Viajó con su pareja
No le gustó: Limpieza
It was supposed to be an updated room and out room had carpet) and my allergies worsened notably. The AC were really dusty. Customer service was okay but nothing extraordinary (not what you would expect from a four star hotel).
Se hospedó 3 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Ingrid,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Centre

10/10 Excelente

Phil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were there two nights visiting family. Perfect location!
Se hospedó 2 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Phil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excelente

Corinne

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Se hospedó 3 noches en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Corinne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excelente

Addison

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was amazing!
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 20 may. 2024
Dear Addison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excelente

Guang

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Alper O el 21 may. 2024
Dear Guang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

ryan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, lots of options for food around the hotel.
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 20 may. 2024
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excelente

Clayton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The neighbourhood was great
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 20 may. 2024
Dear Clayton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

10/10 Excelente

Alyssa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service & very clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 19 may. 2024
Dear Alyssa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Bolin

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 18 may. 2024
Dear Bolin,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre.

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice looking hotel.
Respuesta de Neesta T el 17 may. 2024
Dear Kenneth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

MARIANA

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here for 1 night on a business trip, walking distance to the train station, and close to billy bishop airport - perfect for 1-2 nights. Clean, safe, friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Mariana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

RENNY, Ottawa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Renny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

Pauline

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to dining and entertainment venues.
Se hospedó 2 noches en abril de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was well appointed, has the convenience of dinning in and is close to the train station. The staff were polite and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

HYUK SANG

Viajó con su familia
I liked that transportation was convenient when moving around downtown Toronto.
Se hospedó 2 noches en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Hyuk Sang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

Carly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good overall. My room was near the ice machine and elevator so was louder than I would have preferred. Granted I didn't complain or try to switch rooms. Otherwise it was a pleasant stay. Really comfortable pillows. I was in town to run the Toronto Half Marathon, so comfortable bed was important!
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Carly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Please inform us if you have any inconvenience in your next stay so that we can better serve you!Sincerely,Novotel Toronto Center

10/10 Excelente

Jessica

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location!
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Diane

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spaceous rooms, kettle in room. Friendly staff. Central location to Union Station.
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 17 may. 2024
Dear Diane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Kristine, Lasalle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was good, nicely appointed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 14 may. 2024
Dear Kristine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to everything great pubs near by.
Se hospedó 2 noches en mayo de 2024
Respuesta de Neesta T el 14 may. 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Peta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Novotel Toronto Centre is a great location. The main attractions in Downtown Toronto are all walkable from here. The hotel is also a short walk away to subway and train stations. The waterfront is close by and you can get a water taxi or ferry to Toronto Island. Although the hotel is in a city we found the area quiet at night to get a good sleep. The room was really clean, comfortable and modern. We stayed in a Superior Room (1 king bed). The room was spacious. Tea and coffee making facilities which were replenished daily. Bathroom had good lighting, good hairdryer and large walk in large shower, towels changed daily. The bed was comfortable and a good size. The room was air conditioned. Fridge and safe also available (no extra charge) and ice machines on each floor. We were so busy sight seeing that we didn't get to use the pool but did have a look on arrival and it looked great, small enough to have a chill out if you have time with the added bonus of a jacuzzi. We also looked in on the gym which had a great selection of cardio, weights and resistance training equipment. Plenty of restaurants and bars nearby. The staff were very welcoming, friendly and helpful.
Se hospedó 7 noches en mayo de 2024
Respuesta de Neesta T el 14 may. 2024
Dear Peta,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Center

10/10 Excelente

Jordan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 1 noche en marzo de 2024
Respuesta de Neesta T el 13 may. 2024
Dear Jordan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Dale

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Neesta T el 18 may. 2024
Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Dale

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A perfect location for our weekend in Toronto. Close to all downtown attractions with lots of great dining options across the street!
Se hospedó 2 noches en mayo de 2024
Respuesta de Neesta T el 19 may. 2024
Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 14 may. 2024
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Charline Marie

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked that it was close to everything. Didn’t like that we only had a VERY small window in our room.
Se hospedó 3 noches en mayo de 2024
Respuesta de Neesta T el 13 may. 2024
Dear Charline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the last stop on our journey across North America and it was perfect for our needs. The location is excellent with plenty of bars and eateries within just a short stroll. The breakfast is plentiful and tasty with a very generous time period. All of the staff we interacted with were helpful and friendly which added to the pleasant stay. If we’re ever back in Toronto, we’ll be returning here without hesitation.
Se hospedó 2 noches en mayo de 2024
Respuesta de Neesta T el 11 may. 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre