Caja de seguridad en la habitación, escritorio y wifi gratis

Opiniones sobre KOKO HOTEL Ginza 1chome

2.5 out of 5
KOKO HOTEL Ginza 1chome
1-9-5, Ginza, Chuo-ku, Tokyo, Tokyo

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 296 de 585 opiniones" "
Evaluación: 8 - Bueno. 197 de 585 opiniones" "
Evaluación: 6 - Aceptable. 60 de 585 opiniones" "
Evaluación: 4 - Mediocre. 24 de 585 opiniones" "
Evaluación: 2 - Terrible. 8 de 585 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Fidel

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en noviembre de 2023
Respuesta de kim el 27 nov. 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
un lugar super limpio, lo que se necesita, cerca del metro para ir a todos lados.
Se hospedó 1 noche en septiembre de 2023
Respuesta de kim el 19 oct. 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.kim

4/10 Mediocre

Flora

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No service, don’t even have normal water on vending machine
Se hospedó 2 noches en mayo de 2024
Respuesta de KIM el 28 may. 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We sincerely apologize for the inconvenience and inconvenience caused to our customers due to the staff's response.No matter how much we express our regrets, we cannot get back the time we caused our customers, and we feel very sorry for the inconvenience.Once again, we deeply apologize for the inconvenience, and we will strive to improve so that we can provide a service that will satisfy everyone in the future.

10/10 Excelente

Yuki

A very good place in Ginza to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de KIM el 28 may. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

2/10 Terrible

Heloisa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de KIM el 22 may. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Bueno

Ichidq

Viajó por negocios
リーズナブルで良いホテルだと思います。
Se hospedó 5 noches en mayo de 2024
Respuesta de KIM el 15 may. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excelente

騰輝

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
非常に快適でよかったと思う
Se hospedó 1 noche en mayo de 2024
Respuesta de KIM el 15 may. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Toshiya

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
地下鉄銀座駅、京橋駅、JR東京駅が徒歩圏内で便利
Se hospedó 1 noche en mayo de 2024
Respuesta de KIM el 12 may. 2024
この度は、当館をご利用いただき誠にありがとうございます。またお忙しい中口コミにご投稿頂きまして、重ねてお礼申し上げます。快適にお過ごし頂けたようで、スタッフ一同幸いでございます。より一層お客様にご満足して頂けるよう、スタッフ一同日々精進して参りますので、また機会がございましたらご利用いただければ幸いでございます。お客様のお越しをスタッフ一同こころよりお待ち申し上げております。

10/10 Excelente

Kenneth Kin Hung, Mississauga

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was located on a quiet street with around 15 minutes walk to Tokyo Station. There was a 7-11 and some small restaurants nearby and will need 10-15 min walk for supermarket or more choices of foods. We have a twin room and the room was spacious but no view. The Wifi was poor and I have to use my own data plan inside the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de KIM el 25 abr. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

6/10 Aceptable

William

Se hospedó 6 noches en abril de 2024
Respuesta de KIM el 12 may. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

6/10 Aceptable

Takeshi

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de KIM el 22 abr. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to get everywhere
Se hospedó 2 noches en marzo de 2024
Respuesta de KIM el 11 may. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

4/10 Mediocre

Edgar

Se hospedó 1 noche en abril de 2024
Respuesta de kim el 7 may. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excelente

WARREN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Location, center of Ginza Shopping strip
Se hospedó 5 noches en abril de 2024
Respuesta de kim el 17 abr. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Gwendoline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de KIM el 11 abr. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excelente

MIGUEL

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Yes
Se hospedó 1 noche en abril de 2024
Respuesta de KIM el 9 abr. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Kai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super Lage zum Einkaufen und gute Anbindung zur U-Bahn.
Se hospedó 5 noches en marzo de 2024
Respuesta de KIM el 7 abr. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Joon Min

Viajó con su familia
Le gustó: Personal y atención
Near Tokyo Station
Se hospedó 2 noches en febrero de 2024
Respuesta de kim el 1 abr. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Bueno

Marilou, Henderson

Se hospedó 1 noche en febrero de 2024
Respuesta de KIM el 1 abr. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

6/10 Aceptable

Virginia

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the beddings are old including the mattress. it's not comfortable to sleep on them.
Se hospedó 3 noches en marzo de 2024
Respuesta de kim el 1 abr. 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

6/10 Aceptable

Tadakazu

Viajó por negocios, Viajó con su familia
偶然なのですが、宿泊当日の明け方に計画停電で非常灯が作動したため明るく寝れない時間がありました。さらに火災報知器の誤作動などが有り、おかげで翌日は寝不足で仕事へ。笑い話しの様な経験でした。
Se hospedó 1 noche en marzo de 2024
Respuesta de KIM el 13 mar. 2024
このたびは、施設でのご滞在中に発生した不快な状況について、心よりお詫び申し上げます。宿泊当日の明け方に起きた計画停電とその後の非常灯作動、さらには火災報知器の誤作動という不測の事態により、快適なお過ごしいただけなかったこと、お詫び申し上げます。今後は同様のトラブルの再発を防ぐため、全力を尽くしてまいります。

10/10 Excelente

Hanole

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff and service is great. our room has great space.
Se hospedó 1 noche en marzo de 2024
Respuesta de KIM el 13 mar. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Bueno

SHUHEI

Le gustó: Limpieza
周辺施設に恵まれた、とても良い環境のホテル
Se hospedó 1 noche en enero de 2024
Respuesta de KIM el 10 mar. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

giuseppe

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Hotel close to underground and shopping area
Se hospedó 2 noches en febrero de 2024
Respuesta de kim el 8 mar. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Man Ting

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I need to be around Tokyo station very early in the morning and late night for transit. The location is perfect for inter city travellers.
Se hospedó 1 noche en febrero de 2024
Respuesta de KIM el 29 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

TIAGO

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de kim el 25 feb. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

8/10 Bueno

Raymond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to Ginza highlights
Se hospedó 3 noches en febrero de 2024
Respuesta de KIM el 20 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

Jamie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Bathroom was dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de KIM el 20 feb. 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of cleaning in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

10/10 Excelente

Naoto

Se hospedó 1 noche en febrero de 2024
Respuesta de KIM el 15 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

Patrick

No le gustó: Limpieza, estado de la propiedad e instalaciones
Inside the room looked dirty and the bathroom had stains
Se hospedó 5 noches en enero de 2024
Respuesta de KIM el 7 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

HOSEUNG

Le gustó: Limpieza
Se hospedó 3 noches en enero de 2024
Respuesta de KIM el 7 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Tsz Kin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de KIM el 7 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

エイコ

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
イベント後の22時半の遅いチェックインでしたが近くにコンビニもあり便利でした。ホテル内で見かけたのはほぼ外国の方々。夜中に廊下から何か物音が聞こえたのでドア窓から確認すると外国人の男性が私の部屋の前でルームキーをかざしているのが見えて怖かったです。結局私の部屋の前2部屋がお連れの方だったようで間違えたのかな…できたら女性専用フロアを作っていただけるともう少し安心して過ごせるのではないかと思いました。でも別々に予約していた友達と事前にチェックインが遅れる連絡をした為か同じ階にして頂きよかったです。ご配慮ありがとうございました。
Se hospedó 1 noche en enero de 2024
Respuesta de KIM el 7 feb. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de KIM el 29 ene. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excelente

Yoshikazu

Se hospedó 1 noche en enero de 2024
Respuesta de KIM el 29 ene. 2024
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.

10/10 Excelente

Yeunsook

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
위치가 정말 좋아요 도쿄역 도보 10분, 근처 지하철 3개 노선, 명품샵부터 돈키호테까지 모두 있고 식당도다양합니다. 다소 아쉬운 점은 청소해 주시는데 정소기는 안돌리신 건지
Se hospedó 3 noches en enero de 2024
Respuesta de KIM el 21 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Dag

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de KIM el 16 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

Aaron

Se hospedó 4 noches en enero de 2024
Respuesta de KIM el 16 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de KIM el 16 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Ming Sum

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en enero de 2024
Respuesta de KIM el 16 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

6/10 Aceptable

Yin

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
wifi was terrible
Se hospedó 7 noches en enero de 2024
Respuesta de KIM el 10 ene. 2024
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.

8/10 Bueno

Ike

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful Koko
We had a wonderful stay in KOKO Hotel.
Se hospedó 8 noches en diciembre de 2023
Respuesta de KIM el 10 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

10/10 Excelente

Pamela

Se hospedó 9 noches en diciembre de 2023
Respuesta de KOKOHOTEL Ginza-itchome el 8 ene. 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We are pleased to receive your high evaluation. We look forward to serving you again.

8/10 Bueno

Violeta

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Kokko Hotel is very centrally located - 10 min each from Ginza and Tokyo station. Excellent base for exploring Tokyo or day trips. They have all amenities, including coin laundry, etc. Holding your luggage for free is available and makes life easier. It is in a bit of “dead” street during evening, but across very useful 7/11. Disliked: It is a very small room with a small bed for 2, graced by very uncomfortable pillows. The biggest issue of the hotel is cleanliness: they don’t do too much, including in the bathroom area where you find hairs. Room was dusty, visibly. It is a huge hotel with a massive turnover, but they simply should do better.
Se hospedó 6 noches en diciembre de 2023
Respuesta de KOKOHOTEL Ginza-itchome el 8 ene. 2024
Thank you for choosing KOKOHOTEL Ginza Icchome.We apologize for any inconvenience caused by the cleanliness of the room.We look forward to having you stay with us again.

10/10 Excelente

Jinki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
위치 좋고 가성비 높은 깨끗한 호텔! 단 긴자에만 두군데 있으니 주소 꼭 확인! ^^
Se hospedó 2 noches en enero de 2024
Respuesta de KOKOHOTEL 긴자잇초메 el 8 ene. 2024
KOKOHOTEL 긴자잇초메를 이용해 주셔서 감사합니다.저희 호텔 숙박에 만족하셨다니 다행입니다.다시 한 번 이용해 주실 것을 기대하겠습니다.

8/10 Bueno

Shuting, Toronto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de KOKOHOTEL 긴자잇초메 el 8 ene. 2024
KOKOHOTEL 긴자잇초메를 이용해 주셔서 감사합니다.저희 호텔 숙박에 만족하셨다니 다행입니다.다시 한 번 이용해 주실 것을 기대하겠습니다.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de kim el 5 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Raymond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient
Se hospedó 7 noches en diciembre de 2023
Respuesta de kim el 5 ene. 2024
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

8/10 Bueno

Walter

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and good value.
Se hospedó 6 noches en diciembre de 2023
Respuesta de kim el 31 dic. 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.

4/10 Mediocre

tony, Durham

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de kim el 31 dic. 2023
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to once again thank you for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard to ensure the satisfaction of all our customers.All of our staff are looking forward to using your service again.