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Opiniones sobre Hawthorn Suites by Wyndham Tinton Falls

3 out of 5
Hawthorn Suites by Wyndham Tinton Falls
90 Park Rd, Tinton Falls, NJ

Opiniones

6,4
Evaluación: 10 - Excelente. 259 de 1000 opiniones" "
Evaluación: 8 - Bueno. 216 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 158 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 148 de 1000 opiniones" "
Evaluación: 2 - Terrible. 219 de 1000 opiniones" "

6,4/10

Limpieza

7,2/10

Personal y atención

6,2/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

5,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Adan Josue

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Cumple con respecto al precio, el problema es que justo el día que fuimos hubo una pelea afuera de nuestro cuarto y nos asustó demasiado. De resto nada que decir.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Urfil

Viajó con su familia
Le gustó: Servicios
No le gustó: Personal y atención
Me gustó el concepto de departamento muy privado es muy buen precio lo que no me gustó es que yo estaba en mi habitación y llegó el gerente y abrió mi puerta sin mi consentimiento pasó y revisó el baño la única explicación que me dieron es que tenían inspección estatal de el hotel creo que hubiera estado mejor si me hubieran avisado con anticipación que tendrían inspección en pocas palabras no me gustó no tener mi privacidad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 24 dic. 2023
Hello Urfil,Lamentamos escuchar que experimentó una intrusión en su privacidad durante su estancia en nuestro hotel. Sin embargo, nos gustaría aclarar que la inspección estatal es parte de nuestros procedimientos rutinarios y, por lo general, se realiza sin perturbar la privacidad de nuestros huéspedes. Tomaremos en cuenta su comentario y buscaremos mejorar nuestra comunicación sobre estas inspecciones en el futuro. Apreciamos sus comentarios y esperamos que considere quedarse con nosotros nuevamente en el futuro.

2/10 Terrible

Lenin

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Las instalaciones del Hotel, no son lo que ofrecen en la pagina de Expedia, ya que las habitaciones son muy descuidadas en el aseo, ya que tenia demasiadas cucarachas en la habitación y algunos artículos rotos, que no dan la seguridad de autorización el deposito de garantía, porque las novedades que se presentan al momento de recibir la habitación son varias
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 8 sept. 2023
Dear Lenin, We apologize for the discrepancies you experienced between our hotel's description on Expedia and the actual conditions of your room. We take your feedback seriously and will address these issues to ensure a better guest experience in the future. Thank you for bringing these concerns to our attention.

4/10 Mediocre

AFRANIO

No le gustó: Limpieza, personal y atención
The facilities a bit neglected. The payment was made in cash and they still charge from the credit card that is used to book.
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relation Management el 23 jul. 2023
Hi Afranio,Thank you for sharing your feedback about your recent stay at our hotel. Maintaining our facilities to the highest standards is a top priority for us, and we are disappointed to learn that we fell short in this aspect. We take your comments seriously, and we will immediately address any areas that require attention to ensure our facilities are in excellent condition for all our guests. Our team is also investigating the situation to understand what went wrong with the payment process. We assure you that we will take the necessary steps to rectify this and ensure it does not happen in the future. Thank you once again for sharing your concerns with us. We value your patronage and hope to welcome you back soon.

10/10 Excelente

Kendall

Se hospedó 2 noches en mayo de 2023
Respuesta de Guest Relations Management el 15 may. 2023
Dear Kendall, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Bueno

Kelvin

Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager el 26 dic. 2022
Hello Kelvin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excelente

Kendall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2022
Respuesta de Manager el 30 oct. 2022
Hello Kendall,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Rudy Ubiel

Muy linda y tengo espacio para mí perro el baño no ya to
Se hospedó 3 noches en septiembre de 2022
Respuesta de Manager el 9 oct. 2022
Hello Rudy Ubiel,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Manager el 30 jul. 2019
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en noviembre de 2018
Respuesta de Manager el 23 nov. 2018
It was our priviledge to earn your business and we hope to host you again on your next trip.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me encanto todo lo recomiendo 💯 todo muy amable tienes todo lo que necesitas en la habitacion y si falta algo ellos te lo buscan
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager el 5 sept. 2018
Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Bueno

Christian

Viajó con su familia
Le gustó: Limpieza, personal y atención
Good size rooms
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Matthew

Le gustó: Limpieza, personal y atención, servicios
Friendly staff, and nice room. Only complaint was that the room was dated, and didn't look like it was professionally maintained (Although it was maintained and everything worked). I will defently consider staying here when I visit the area again! Thank You!
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Michelle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There is nothing I liked about this place. I don't think it had an upgrade since it was built. The service was awful. No phones seem to work on the property. TV in the room that can't be used because of no remote. I had to go in search of someone for the front desk upon check in. Who checks standards and quality of hotels these days. This hotel should have been closed for upgrade a long time ago.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Gregory

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Arrived in the evening, found no coffee pot; called the office; The front desk said they couldn't provide one, because housekeeping had gone home....What??. When I went into the bathroom, found the sink was barely holding onto the wall. All night the room above seemed to be housing a team of heel walking elephants. Took a shower in the am and the water was backing up so, I was ankle deep in water the whole time. The breakfast was disgusting. Eggs had the consistency of old oatmeal and the oatmeal was frightening. The gym was terrible. Most of the equipment is not functioning and there are no towels or cleaning materials. The cable TV controller was also probably about 10 years old, falling apart and the remote barely worked. This facility is far more dated that the pictures reveal. Unfortunately it was once a nice place, but, the current owners are just letting it go to pot.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Monica

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place was not clean looking & looked dingy. There were crumbs & stains on the couch. The furniture looked like they got it for free on a curb. Appliances looked old & dingy also.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Jennifer

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I never give a low rating but this was by far the worst place I have stayed at. The room was dirty and in disrepair. It took two of us to lift and close the door so the lock would engage. The stove was dirty and the floor was sticky. Just not a good experience. The staff was not very friendly and did not answer the phone at the front desk ever. The only positive was the shower had good water pressure. No bath mat and only two towels despite there being four in the room. ( we tried to call the desk, but nope, so we just made do). I definitely do not recommend.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Felicia

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty and smelled like mold. Stains all over the floor and furniture broken windows.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Brittney

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Rosa

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The at the desk deposit
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Christalee

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Patti

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was Section 8 housing. It was dirty. Trash everywhere. Bathroom was terrible. Couch was filthy.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Selena

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s been one month and I have yet to receive my deposit back . There were no damages and no smoking in the room. I was told twice I am getting my deposit back and it’s day 31 of no deposit
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Price gauging. Terrible rooms. Three lights out including the one in fridge above stove and sink. Paint drops on floor. Flooring not finished in kitchen either. Loud people upstairs. Handicap spot was taken the whole time in and out a wheelchair because of my hip injuries. Closet doors not in correctly.
Se hospedó 4 noches en marzo de 2024

4/10 Mediocre

john

Viajó por negocios, Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was filthy. We had to throw are socks away from walking on the floor. There were no light bulbs in half the fixtures. Mouse droppings in the bathroom. Foul smell coming from the kitchen sink. Lights in the bathroom half falling from the wall. Screen on the slider broken and full of holes. The property is in total disarray and seems as its being used for welfare housing. We left two days early as we'd had enough.
Se hospedó 16 noches en marzo de 2024

6/10 Aceptable

Denell

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the fact there was easy parking
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Shamira

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was given a room that wasn’t clean after bring all my belongings up and had to go back to the front desk to be given a room all the way on the other side from where I already was . At that point I was annoyed them to get in the room and it was disgusting, looks worn down I wish I had taken pictures.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Naomia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property is not a regular hotel property, the rooms are used for permanent residence rentals and there was trash and couches sitting in the walking areas. The rooms did not look like any of the rooms shown on the site, they were very old looking and they had a weird smell when you walked in. There was no remote for the TV and 2 of the lamps did not work. My cousin found a roach in her room and the water was not hot in either of our rooms. Very disappointed because the rooms or hotel does not match what is advertised.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Rebecca, Bayville

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
This is a Welfare Hotel. Was awoken at 7 am by school bus honking for kids. Cars stopping by at all hours of the night (very creepy). The room was gross, noisy (Fridge sounded like it had just taken off from the airport), and the bed should have been thrown out years ago (lopsided and horrible). The furniture was Goodwill vintage and quality, the majority of staff did not speak English, the managers at the desk and a maintenance. worker did provide good service.
Se hospedó 3 noches en febrero de 2024

4/10 Mediocre

Erin

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The floor was a little sticky but other than that the room was fine. I did not feel safe due to the area and other guests.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Kimberly

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Oren

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The floors were very dirty and there was no housekeeping service, which is not a good thing especially if you have kids. Also there was an issue with our door not being locked when closed and it took a long time for them to fix it, and we were in a rush to head out somewhere but couldn’t leave until our door was fixed.
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relation Management el 30 ene. 2024
Hi Oren,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short in this regard. I will address this matter with our team to ensure that improvements are made to meet our standards. We appreciate your understanding, and I hope that we have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

ERNEST

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The door didn't lock. No TV service. Couldn't sleep do to the door not Locking,
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 20 ene. 2024
Hello ERNEST,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the door lock and TV service concerns with our team. We strive to provide a comfortable experience for all guests and will work to ensure these issues do not recur.

8/10 Bueno

Jackeline

Viajó en grupo
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 13 ene. 2024
Hello Jackeline,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience with us. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future.

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommend
It was spacious and just what I needed for a good night's rest.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management el 11 ene. 2024
Hi Matthew,Thank you for sharing your positive feedback about your recent stay. We are delighted to hear that your room was spacious and provided you with the comfort you needed for a good night's rest. Providing a comfortable and welcoming environment is a top priority for us, and we're pleased to know that we met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excelente

Danny

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relation Management el 10 ene. 2024
Hi Danny,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

2/10 Terrible

Kimberly

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
FILTYH!! They would not bring extra towels to us, Would not provide a blow dry (normal necessity). Carboonoxide went off, said they didn’t have our full booking, customer service was HORRIBLE, attitudes etc. Again, filthiest place I have ever stayed. EXTREMELY disappointing and disgusting.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relation Management el 9 ene. 2024
Hi Kimberly,Providing a clean, comfortable, and safe environment is our top priority, and it's clear that we fell short of meeting those expectations. We take your comments seriously, and we will thoroughly investigate each matter you've mentioned to address and rectify them promptly. Your experience does not align with our standards, and we are committed to making improvements to ensure a better stay for our guests in the future. We genuinely appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

steve

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay Away!! Horrible
horrible hair in bed and shower dirty complained did nothing. had to leave. they gave me a number to call for refund. they never returned my 5 calls. this place is a roach coach stay away. also there were others in the lobby also complaining the front desk guy started handing out sheets cuz apparently housekeeping called out and they just made the beds dirty! or don’t make the beds at all never got refund and left the hotel at 10pm to find a new one.
hair
bugs
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 10 ene. 2024
Hello steve, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining the highest standards of cleanliness, and we take all feedback seriously. We encourage you to contact our management directly to discuss your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Frank

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tables and counters were sticky. Only 2 towels in room, had to go to front desk to request more. Only 2 pillows for a king size bed. When checking in, no one was at front desk and waited at least 15 minutes before someone showed up. No local channels on tv, called front desk several times and was told maintenance was coming. Guy came but he didn’t speak English and the issue wasn’t resolved
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 7 ene. 2024
Hello Frank,Thank you for providing feedback on your recent stay. We apologize for the inconveniences you experienced with the cleanliness of the tables and counters, as well as the shortage of towels and pillows in your room. We strive to ensure a comfortable stay for all our guests, and we regret that we fell short on this occasion. We apologize for the delay at check-in and the difficulty you had with the TV channels. Our team is continuously working to address and improve these issues. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Cassandra

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Manager el 31 dic. 2023
Hello Cassandra,We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback or concerns you may have had during your stay. Your satisfaction is our top priority and we want to ensure that we address any issues promptly. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excelente

Daquan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 28 dic. 2023
Hi Daquan,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 Excelente

Juan

Se hospedó 2 noches en febrero de 2023
Respuesta de Guest Relation Management el 28 dic. 2023
Hi Juan,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 Terrible

Patricia

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
So disappointed. I’ve never stayed here before and will never again . Less than enthusiastic reception - mostly on their phone. The steps to our room were filthy - obviously not swept in a month and plantings were either broken off or mostly dead and not dormant due to the weather. The room had a noisy heat/ ac system. There were paint drips all over the floors and sink. The sofa was stained and needs to be replaced. The surfaces were recently shellaced or varnished and still sticky . The clock radio had a shredded cord and I was afraid to plug it in . The shower curtain was too short so the water went all over the floor . The toilet handle had to be jiggled to stop it from running. The sink was clogged so water drained very slowly. There was no hair dryer. The “ complementary breakfast “ consisted of little more than a bagel , toast , waffles ( no butter ) inedible oatmeal ( no milk ) and maybe there was something in the warming trays but they were empty. No fruit or cereal . Needless to say , I will not be recommending Wyndham hotels to anyone soon . I have been staying in hotels all over the world for years and have never written a negative review- I guess my good luck finally ran out . Cheers Patricia Dennison
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 26 dic. 2023
Hi Patricia,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Herbert

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was, but he was dirty, they never cleaned it. That's dusty roaches crawling everywhere
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 26 dic. 2023
Hi Herbert,Your feedback is extremely valuable, and we take it seriously. We will investigate the matter immediately, addressing the cleaning lapses and pest issues to prevent such occurrences in the future. Please know that this is not reflective of our typical standards, and we are committed to rectifying the situation. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bueno

WISTELY

Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management el 26 dic. 2023
Hi Wistely,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Tamara

Viajó por negocios
What I didn't like about the property is that they have a roach problem. There was a big one in the refrigerator and 2 in the bathroom the next morning where I didn't take a shower and slept with the lights on all night. I had to put my clothes in garbage bags overnight I was afraid to leave my clothes out of fear that the roaches would get in my clothes and belongings. I was not able to get any rest for the 5 hours I was there. It was a last minute thing. Wow never again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 19 dic. 2023
Hi Tamara,Thank you for your feedback regarding your recent stay at our hotel. The presence of roaches is completely unacceptable and does not align with our standards. Immediate action will be taken to address and rectify this issue. Our pest control team will be contacted urgently to conduct a thorough inspection and implement necessary measures to eliminate the problem. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Marina

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 20 dic. 2023
Hi Marina,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

Jamaal, Newburgh

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Free parking
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 19 dic. 2023
Hi Jamaal,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Mediocre

Miranda

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Dirty
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management el 14 dic. 2023
Hi Miranda,Your feedback is valuable, and we take it seriously. We will address this matter with our housekeeping team to ensure that our standards are maintained and that such issues are rectified promptly. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right on your future visits.

4/10 Mediocre

Briana

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pictures are far from what the suites actually looks like. The shower tub would fill up with water and was slippery, also there was not a shower curtain to block water from going onto the floor. The place was out dated. There was sand on the floor.
Respuesta de Guest Relation Management el 12 dic. 2023
Hi Briana,Thank you for your feedback regarding your recent stay at our hotel. I will ensure that your comments are shared with our management team to address the outdated appearance, the condition of the shower, and the cleanliness concerns. We take such feedback seriously, and we will take immediate steps to rectify these issues and prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.