Dear Guest,First of all I would like to apologize for not answering in Danish. And I would like to thank you for staying withus and for taking your time to share your great feedback with us.We are really pleased that you liked our location directly on the Baltic Sea and also the rooms with the view.The restful sleep of our guests is our top priority and we would have liked to stretch a topper over the mattress to make it softer. Please do not hesitate to contact us next time and ask for help.We would like to apologise for any inconvenience caused during dinner. We will be happy to consult with our kitchen and the chef so that this mishap does not happen again. Our colleague from the service team certainly wanted to do something good for you with his offer and we are very sorry that you did not like his suggestion. We will gladly take your constructive comment on board so that we can respond better to our guests' complaints in future.All of us here would be very happy if we would have the opportunity to be able to welcome you back again in the near future!With kind regardsYour family von Oven