2/10 Terrible
Juliana
Viajó por negocios, Viajó con su familia
2 oct. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
WATCH OUT! Super bad vibes and super sneaky… If you didn’t make it early for breakfast it would run out… no fruits no jams no cheeses no breads…. And if you made it late to breakfast they wouldn’t even make you eggs although you payed for it because it’s included… also I mistakenly put only one person when I reserved and payed through Expedia..: DONT make that mistake because once there the extra rate they charge per person per night is way higher then the price in Expedia… I was charged 1500$ for three nights wen Expedia price for my specific room was 306$ and added the other person would literally just be 1000$ I told her she didn’t care when I asked I shared my strange experience to my dive guide he told me horrible stories of previous clientes being mistreated… and multiple complaints… example a lady finding RATS nest in the room and instead of being given option to change room the lady said well this is the jungle what do you expect so she said look my younger daughter and I will change hotel tomorrow she said okay but NO REFUND! For me personally she screamed SHHH as I was trying to ask why she was over charging and telling her that she should have let us pay from the start when we said but she INSISTED we pay in the end… obviously because she knew she would be overcharging and in the end there is not much to be done but if from the start we had known we would have just fixed the reservation on Expedia and payed online the normal rate… I DONT RECOMEND this place at all
Juliana
Se hospedó 3 noches en septiembre de 2024