Una piscina al aire libre de temporada

Opiniones sobre Columbia River Hotel, Ascend Hotel Collection

2.5 out of 5
Columbia River Hotel, Ascend Hotel Collection
3223 Bret Clodfelter Way, The Dalles, OR

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 305 de 1000 opiniones" "
Evaluación: 8 - Bueno. 338 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 178 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 114 de 1000 opiniones" "
Evaluación: 2 - Terrible. 65 de 1000 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Judith

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto su servicio
Se hospedó 1 noche en abril de 2023
Respuesta de GM el 19 abr. 2023
Thank you! We strive to give you the very best service. Thank you for reviewing us and we hope we will see you again!

10/10 Excelente

SILVIA

Great
Se hospedó 1 noche en mayo de 2024
Respuesta de Kristi el 26 may. 2024
Thank you for you wonderful review! We hope to welcome you back soon for another wonderful experience!

10/10 Excelente

Nohemi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved our stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Kristi el 18 may. 2024
Thank you so much for the glowing review!

10/10 Excelente

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 9 may. 2024
Thank you for your amazing review!! We look forward to welcoming you back in the future!

8/10 Bueno

Matthew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property under construction and rooms haven’t been totally finished. Otherwise, it’s beautiful and staff was wonderful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Kristi el 18 may. 2024
Thank you so much for taking the time to leave us a review. We hope to welcome you back again soon for an even better experience!

8/10 Bueno

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Renovations are underway but it was still an excellent stay. When finished it’s going to be beautiful and very functional.
Se hospedó 1 noche en abril de 2024
Respuesta de Kristi el 30 abr. 2024
Thank you for your kind words regarding your recent stay at our hotel, despite the ongoing renovations. We're thrilled to hear that you still had an excellent experience. Your feedback means a lot to us as we strive to create a beautiful and fuctional property for our guests. We appreciate your patience during this transition period and look forward to welcoming you back to enjoy our improved facilities in the near future.

4/10 Mediocre

Nick

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Parking was easy because nobody was staying here... with good reason. The contractors had messed up a bunch of the showers and as a result we could only take cold showers. When brought to the attention of the hotel staff they shrugged and said sorry they are messed up. When the hotel sent an email asking about the stay i indicated a negative experience so they asked if i would like to be contacted by management. Never heard from them. My advice is stay somewhere else. The rooms have all sorts of rough edges... including birds living in the a/c unit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 26 abr. 2024
I'm sorry to hear about your negative experience at the hotel. It sounds frustrating to encounter issues with both the showers and maintenance. It's certainly disappointing when concerns aren't addressed promplty, and I'm sorry for that.Thank you for sharing your experience; it's valuable for both the hotel and future guests.

6/10 Aceptable

Tammy

Viajó con su familia
No le gustó: Personal y atención, servicios
They had construction during our stay so there is always that. Nice property location is great. Bar is expensive and not good drinks, ie…very weak for price. Front desk person at night was not the friendliest, while morning person very hospitable. I would stay again as the property itself is and will be very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 24 abr. 2024
Thank you for sharing your experience with us. We appreciate your feedback and are delighted to hear that you found our property's location to be exceptional and its potential promising.We apologize for any inconvenience caused by the ongoing construction and shortcoming in our amenities and service. Rest assured, we take comments seriously and will strive to improve. We are pleased to hear that our morning staff provided hospitable service and will address the issue with the night team. We look forward to welcoming you back in the future, and we're committed to ensuring your next stay exceeds your expectations as we continue to enhance our property.

10/10 Excelente

Rene

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice quiet location next to River
Se hospedó 2 noches en abril de 2024
Respuesta de Kristi el 24 abr. 2024
We're delighted to hear that you enjoyed the peaceful atmoshphere during your stay! We look forward to welcoming you back soon!

6/10 Aceptable

Jason

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Pros: I have stayed here many times. Overall always a good experience and nice room. Good food at restaurant Cons: the heater in the room was very loud. The wifi was non existent.
Se hospedó 2 noches en abril de 2024
Respuesta de Kristi el 22 abr. 2024
Thank you for your feedback. We're glad to hear you've had positive experiences overall. I apologize for the inconvenience with the heater and wifi. We'll address these issues pomptly to ensure a better stay for you in the future.

6/10 Aceptable

Christee

Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Construction going on.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 22 abr. 2024
Thank you for taking the time to respond. We are infact doing some renovations to the property and we look forward to welcoming you back soon to see the improvements.

6/10 Aceptable

Christee

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
The evening employee doesn’t have a good costumer service personality!
Se hospedó 1 noche en abril de 2024
Respuesta de Kristi el 22 abr. 2024
I'm very sorry to hear that you had an unpleasant experience with the employee. Your feedback is valuable to us. We will address this issue promplty.

10/10 Excelente

Scott

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique and a great view. Rooms are really nice
Se hospedó 3 noches en abril de 2024
Respuesta de Kristi el 10 abr. 2024
Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Bueno

Ruth, Nampa

Le gustó: Personal y atención
heating/air conditioning unit in our room was very old. It needs an upgrade.
Se hospedó 1 noche en abril de 2024
Respuesta de Kristi el 9 abr. 2024
Thank you for your feedback. We appreciate your input regarding the hvac, and we'll certainly consider upgrading it for improved guest comfort. we apologize for any inconvenience this may have caused during your stay.

8/10 Bueno

Glenda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is undergoing renovations which are beautiful. Restaurant, Bar, and inside/outside options are nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 1 abr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay despite the ongoing renovations. We strive to ensure that our guets have a pleasant experience, and we're glad you found our restaurant, bar, and indoor/outdoor options enjoyable. We appreciate your understanding during this time and look forward to welcoming you back in the future to experience our fully renovated facilities.

10/10 Excelente

Iryna

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Received rooms with pool view but asked for river view and staff was very friendly and changed our rooms with no problem at all. Were there in March but I must say in the summer time would be more enjoyable to use pool and courtyard. Have good dining options.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 25 mar. 2024
I'm glad to hear that the staff was able to accommodate your request promptly and with a friendly attitude. We always strive to enhance our guests' experiences, and we appreciate your input. We look forward to welcoming you back in the future, perhaps during the summer months, to enjoy those emenitites to the fullest.

10/10 Excelente

Lisandra

Le gustó: Limpieza, personal y atención
It will be nice when they are done with the remodel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 18 mar. 2024
Thank you for leaving us an amazing review, come back soon to see the progress of the renovations!

10/10 Excelente

Savannah

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was amazing, great service from staff. 10/10 would recommend !
Respuesta de Krisi el 11 mar. 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing experience at our property and received excellent service from our staff. Your recommendatin means the world to us! We look forward to welcoming you back in the future.

10/10 Excelente

Shelly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The wait at the restaurant was a bit longer than anticipated- not the wait per say, but the wait to be greeted was not a good experience. After the wait, service was good and food was decent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kristi el 5 mar. 2024
We apologize for the extended wait you experienced before being greeted at the restaurant. We appreciate your feedback and are glad to hear that once you were attended to, the service and food met your expectations. We'll let the manager of the restaurant know of the issues you experienced and thank you for bringing it to our attention.

6/10 Aceptable

Jesse

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Nice Facility & Views With Bad Service
The homophobic desk clerk annoyed me & the breakfast was holocaust starvation-style.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kristi el 20 feb. 2024
Thank you for taking the time to leave us a review. I'm sorry to hear about your experience. We take feedback seriously and we will address the behavior of our staff immediately. Additionally, we'll review our breakfast offerings t ensure they meet the expectatins of all our guesets. Thank you for bringing this to our attention,

10/10 Excelente

Jaime

Le gustó: Limpieza
Was nice a welcoming
Se hospedó 1 noche en enero de 2024
Respuesta de Kristi el 20 feb. 2024
Thak you for your kind words! We're delighted to hear that you found our hotel nice and welcoming. Your satisfaction is our top priority, and we look forward to welcoming you back again soon. If there's anything we can do to enhance your experience, please let us know.

4/10 Mediocre

Benjamin

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Not a good night sleep
AC/Heater in room was very loud and old. The toilet ran on/off all night. The bathroom door wouldn’t open and shut due too the NEWLY installed tile floor. The window blind only covers 95% of window and lets a lot of light in from the parking lot.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kristi el 6 feb. 2024
We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is valuable, and we will adress these issues promptly to ensure a more comfortable stay for future guests. Thank you for bringing these concerns to our attention.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Kristi el 24 ene. 2024
Thank you for leaving us a review. We hope to see you again in the near future!

2/10 Terrible

Teri

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 17 ene. 2024
I would love to hear about your stay with us. Please feel free to call , so we can discuss your recent stay.

8/10 Bueno

Dave

Viajó con su pareja
Le gustó: Personal y atención, servicios
Probably is at nice location on the river, not many river view rooms. Currently property is under renovation, so noise level is high, cleanliness & appearance is low.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristina el 17 ene. 2024
Thank you for your feedback. We appreciate your acknowlegment of our nice river location. We apologize for the inconvenience caused by renovations and the associated noise levels. Your concerns about cleanliness and appearance are noted, and we're actively working to address these issues. We value your input and hope to provide an improved experience in the future.

8/10 Bueno

nicholas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great folks, nice location, rooms too cramp d.
We stay at your motel quite frequently for a get away. We like the new renovation but our favorite rooms are now too small! They crammed two queen beds in all the rooms facing the river! It is so cramped and just not comfortable at all. All the king beds are now facing the parking lot. Not so good. Why not take a few rooms with a view and put king beds in them? Just an idea. Either way thank you to the manager for trying to accommodate us during remodel. Doug did a wonderful job of moving us when some extremely noisey and angry people got a room next to ours. Hats off to all the staff great folks. We love this motel just not the rooms anymore. Hopefully you can remedy this? Thank you for your amazingly good service! Nick
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kristi el 14 feb. 2024
Thank you so much for providing us feedback! We appreciate your continued paronage and are delighted to hear you enjoy the renovations. We apologize for any discomfort experienced due to the room size and bed configurations. Your suggestion regarding king beds with river views is noted and we will consider it for future improvements.

6/10 Aceptable

SILVIA

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kristi el 20 dic. 2023
Thank you for taking the time to leave us a review!

10/10 Excelente

Leonard

Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristina el 17 ene. 2024
Thank you so much for your review!

8/10 Bueno

nicholas

Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kristi el 14 dic. 2023
Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 Bueno

mark

Viajó con su familia y niños pequeños
Le gustó: Limpieza
very quiet room. large room. GREAT PRICE!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kristi el 29 nov. 2023
Thank you for taking the time to leave a response. We are very happy to hear you liked your room and enjoyed your stay with us. Stay with us again soon to see the exciting changes!

2/10 Terrible

Lee

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Even under construction you can do better!
Toilet didn’t work, lights flickered, my moms room heat didn’t work, lobby had no chairs to sit in for my disabled mother, hand rails were poor shape and hurt my mothers hands when using the
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 22 nov. 2023
I'm sorry about your recent experience with us during your stay. We will address these issues immediately. Feel free to call us regarding your stay.

6/10 Aceptable

Holly

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the property is under construction. the room, we expected didn't come with view, we had to change rooms. the second room had cobwebs around the ceiling and stains on the furniture. we got a flat tire from the construction and I got food poisoning from the on-site restaurant... not the best anniversary trip we've ever had.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kristi el 22 nov. 2023
Thank you for your feedback. I'm sorry you didn't receive the best guest experience with us.We are still in the process of renovating guest rooms, please feel free to notify the front desk if you are unhappy with your room. We hope to see you again soon.

8/10 Bueno

Renee

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I came for a girls' weekend and stayed in a room with a girlfriend. Our room was much nicer than our friends' room next to us. I am really glad to see that the hotel is being updated and I can't wait to see what the final result looks like.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 15 nov. 2023
Thank you for sharing your experience with us. We are happy to hear you are as excited as we are about the renovations. Can't wait to have you as a guest again to see the progress.

8/10 Bueno

Douglas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Newly renovated. Bed very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 8 nov. 2023
Thank you for your review. We are happy to hear you were satisfied with our newly renovated rooms. We hope to see you again soon!

4/10 Mediocre

Byron

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
TV Cable Channels were frozen Door Jam at bathroom was missing and a nail was exposed Food in dining area was poor at best for the price No soap, shampoo in holders The reservations said river view, but it was not! The lady at the front desk in the morning was “stand off ish” and acted like we were a pain! I’ve never complained about a place I’ve stayed before, but this was poor at it’s best!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 8 nov. 2023
I'm sorry to hear you didn't enjoy your stay with us. We have fixed the above issues and again I'm sorry you didn't receive the best guest experience with us. We do hope you come back again soon.

8/10 Bueno

Joshua, RIDGEFIELD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly and the location was quiet and comfortable. Our room had a full trash can under the suite sink however and the local TV channels were frozen during our entire stay. Our overall stay however was pleasant and we will stay here as we have stayed here several times before.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kristi el 8 nov. 2023
Thank you for taking the time to leave us a review. We have fixed the issues with the tv's, I have also talked with our housekeeping department on final room checks. Please notify the front desk if you have any issues during your stay with us. We hope to see you again soon.

8/10 Bueno

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Kristi el 1 nov. 2023
Thank you for leaving us a review! We hope to see you again soon!

8/10 Bueno

Bonita

Viajó con su familia
Le gustó: Limpieza, servicios
It was a good price and was comfortable. Beds were great.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kristi el 25 oct. 2023
Thank you for taking the time to leave us a review. We are happy to hear about your recent stay with us. We hope to have you as our guest again soon.

8/10 Bueno

Matthew

Se hospedó 1 noche en octubre de 2023
Respuesta de Kristina el 20 oct. 2023
Thanks for your review

10/10 Excelente

jessie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Very happy
Respuesta de Kristina el 18 oct. 2023
Thank you for taking the time to leave us a review! We are pleased to see you enjoyed your recent stay with us and we hope to see you again soon.

4/10 Mediocre

Dave

No le gustó: Estado de la propiedad e instalaciones
Disappointed fishermen
No shampoo or body soap in dispensers Bag breakfast was a joke Could at least had a few tables and microwave in lobby Had to go back to room to heat up a package bfk sandwich
Se hospedó 1 noche en octubre de 2023
Respuesta de Kristi el 16 oct. 2023
thank you for your feedback. We are in the process of switching over products, I will make sure we are being more dilegent when checking rooms. Please feel free to call the front desk if you are ever out of product.

6/10 Aceptable

David

Viajó con su pareja
noine
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristina el 11 oct. 2023
Thank you for taking the time to leave us a review!

8/10 Bueno

Lauren

Le gustó: Limpieza, personal y atención
Construction on property but a decent quiet hotel on our tour of the Pacific Northwest!
Se hospedó 1 noche en octubre de 2023
Respuesta de Kristina el 11 oct. 2023
Thank you for sharing your experience with us. We hope to see you again.

8/10 Bueno

Tina

Le gustó: Limpieza, personal y atención
All I can say is I hope the renovations will help them. Everything was in disarray.
Se hospedó 1 noche en agosto de 2023
Respuesta de Kristi el 6 oct. 2023
Thank you for taking the time to leave a review. Please excuse the look as we are still undergoing renovations. We are getting closer to a finish and we hope you will be back to see the new look.

6/10 Aceptable

Ronna

No le gustó: Personal y atención, servicios
Close to freeway...too close to noisy traffic. Pricing should reflect the renovation.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kristi el 2 oct. 2023
Thank you for your feedback. We can swith rooms with you to a quieter area for the future. We hope to have you as our guest again in the future.

10/10 Excelente

Jennifer

Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristi el 25 oct. 2023
Thank you for taking the time to leave us a review! We hope to see you again soon.

8/10 Bueno

Shelley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristi el 29 sept. 2023
Thank you for leaving a review, hope to see you again soon.

10/10 Excelente

Timothy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristi el 2 oct. 2023
Thank you for your review!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed our stay.
Renovations were being done to the front lobby, but our stay was still very pleasant. Clean, quiet, comfortable room. Excellent service and very friendly waitresses at the restaurant. And the room rate was fantastic. We will stay here again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kristi el 27 sept. 2023
Thank you so much for taking the time to leave us a review. We are pleased to hear about your recent stay with us and we hope to have you as a guest again in the near future.

6/10 Aceptable

Marlene

Le gustó: Limpieza
No food in the morning
The hotel was under construction. No signs where the lobby was. The morning breakfast was terrible. There were no food items left. And there was no coffee. Nobody refilled the food items and the coffee. We had to run next door to a fast food restaurant to just get some breakfast.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kristi el 26 sept. 2023
Thank you for taking the time to leave us a review. We will talk to the appropriate department and find out what happened at breakfast. I apologize for the inconvenience this caused and we hope to see you again in the near future.