Sala de estar en el lobby

Opiniones sobre OYO Hotel Texarkana Trinity AR Hwy I-30

3 out of 5
OYO Hotel Texarkana Trinity AR Hwy I-30
5210 N State Line Ave, Texarkana, AR

Opiniones

5,0
Evaluación: 10 - Excelente. 34 de 210 opiniones" "
Evaluación: 8 - Bueno. 30 de 210 opiniones" "
Evaluación: 6 - Aceptable. 31 de 210 opiniones" "
Evaluación: 4 - Mediocre. 25 de 210 opiniones" "
Evaluación: 2 - Terrible. 90 de 210 opiniones" "

5,0/10

Limpieza

5,8/10

Personal y atención

3,6/10

Servicios

4,8/10

Estado de la propiedad e instalaciones

5,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Nereida

Viajó con su pareja
Le gustó: Personal y atención, servicios
Bichos dentro del cuarto
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ava el 19 oct. 2022
¡Hola, Nereida! Nos entristece ver que no estás satisfecho con nuestros servicios. Tenga la seguridad de que nos esforzaremos día y noche para garantizar una estancia confortable en el futuro. Saludos, Ava

2/10 Terrible

Francisco

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2019
Respuesta de Cheshta el 26 ene. 2020
Hi, Francisco! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Lorena

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible horrible!!
Llegué al hotel (que en realidad es un motel) y me dieron la llave de mi habitación. Nada más entrar, el olor en la habitación era insoportable. Cuando fui al baño, descubrí que el baño estaba lleno de caca y no había agua en el wc. Me fui inmediatamente y se lo conté al hombre de la recepción, que no le importó y me dijo que me reembolsaba la estancia y que me fuera, totalmente maleducado. Me ví en la calle y teniendo que ir a buscar un hotel que tuviera habitación libre.
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Cynthia

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Es un hotel de paso, no familiar, aceptable
It`s ok. Clean rooms, the outside not so much. Not a family stop. If you want low cost, safe and just a place to sleep to continue your road trip it is ok.
Se hospedó 1 noche en junio de 2019
Respuesta de Charles el 7 jul. 2019
Hi, Cynthia! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Charles

2/10 Terrible

Dustin

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was disgusting. Was there almost a week and never even saw anyone that worked there
Se hospedó 6 noches en abril de 2024

6/10 Aceptable

Nancy

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Good location, easy to find as just off the highway. Room was quite rundown and needed some repairs- cabinet door torn off, carpets need to be replaced.
Se hospedó 1 noche en abril de 2024
Respuesta de Joey el 20 may. 2024
Thank you for sharing your views with us, Nancy! As per the feedback, we understand that you are not completely satisfied with our services. Be assured, we will strive to make your next stay a pleasant one. Have a great day! Regards, Joey

10/10 Excelente

Asher

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay for short trips. Lots of dining options within walking distance.
Se hospedó 2 noches en abril de 2024
Respuesta de Dewi el 20 may. 2024
That is great to hear, Asher! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

Betsy

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
Lamps shades in poor condition, toilet would not flush properly, microwave area dirty, tub looked like it had mold , ceilings in poor condition, poor lighting. Dead nsects in bathroom area. I would never stay here again. Room in poor condition.
Se hospedó 1 noche en abril de 2024
Respuesta de Noah el 20 may. 2024
Hi, Betsy! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Vincent

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My peace was interrupted by people trying to gain access.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tamystikol

Se hospedó 2 noches en enero de 2024
Respuesta de Ammy el 2 may. 2024
Hi, Tamystikol! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Bueno

Jimmy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Steve

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel was awful. No soap trash cans anything
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ammy el 2 may. 2024
Hi, Steve! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

6/10 Aceptable

Eva

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
I wish the pictures would match the rooms! I had no option but to stay here
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ammy el 6 may. 2024
Hi, Eva! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

4/10 Mediocre

KRISTY

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Refrigerator and microwave didn’t work. Roaches everywhere. It was musky smelling. You pay 50 for the room and 50 deposit. I don’t understand how the can charge a deposit when the hotel is already in horrible shape. And never got my deposit back
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Anitha

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cheap but bad.
Very bad. Booked it to get a 8 hour sleep during our roadtrip. It was very cheap. But regretted booking it. Bedsheets dirty. No towels in the room. No deadbolt in the door. Carpet torn and not patched. Super dirty carpet
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dewi el 9 dic. 2023
Sincere Apologies, Michael! We are disappointed to see our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly. Regards, Dewi

8/10 Bueno

Jimmy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Erica

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Jimmy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jimmy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Keon

Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Tammy

Se hospedó 3 noches en septiembre de 2023
Respuesta de Eva el 13 oct. 2023
Hi, Tammy! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 Terrible

Paul

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Nasty
Dirty and roach infected. Do not stay here. Sleep in your car.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ammy el 6 may. 2024
Apologies for the problems you had faced, Paul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Andreddi

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible
Had roaches, in a bad neighborhood, not like pictures
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eva el 11 sept. 2023
Hi, Andreddi! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Alexia

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Rosy el 10 jul. 2023
We are sorry to stay turned out to be an average one, Alexia! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Rosy

2/10 Terrible

Anne

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Ava el 5 jul. 2023
Hi, Anne! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Aceptable

Bart J

Se hospedó 1 noche en junio de 2023
Respuesta de Barbara el 10 jul. 2023
Hi, Bart! Thanks for rating us positively and we are sorry for the inconvenience may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Barbara

2/10 Terrible

Victoria

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The a/c doesn’t work. Toilet was working properly. The floors in the room where still dirty. Never again
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara el 21 jun. 2023
Hello, Victoria! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Kennial

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Never again
I was very disappointed in that room it was just horrible I stay out more than I stayed in I would not request or compliment anyone to go to OyoI have pictures
Se hospedó 4 noches en mayo de 2023
Respuesta de Lisa el 3 jun. 2023
Hi, Kennial! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Oyo hotel is great
Great location... Close to all activities.
Se hospedó 1 noche en abril de 2023
Respuesta de Joey el 12 abr. 2023
Hi! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Ammy el 1 dic. 2022
Thanks for the positive rating, John! Hope to welcome you again soon. Regards, Noah.

8/10 Bueno

Robert

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Roaches
Se hospedó 1 noche en noviembre de 2022
Respuesta de Ammy el 23 nov. 2022
Hi, Robert! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Bueno

Abel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Debra Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, Inexpensive and Great Location
I was in a rather desperate situation and the desk clerk was extremely kind and efficient with me. Some folks may not appreciate this type of place, but give me a clean, no-frills, budget place and I'm good. This was great. Waffle House is across the street too!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ava el 19 oct. 2022
Thank you so much for the wonderful rating, Debra Ann! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

8/10 Bueno

Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
It was a good stay overall. I left my wedding ring on the bedside table and they said it wasn't found; that's the only downside of my stay. I don't want to call anyone a liar but someone found my ring in room 103. The bed ws comfortable and the room was clean. I like that there was a full size refrigerator also.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Eva el 2 oct. 2022
Hi Deborah! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

2/10 Terrible

Schyler

Se hospedó 1 noche en septiembre de 2022
Respuesta de Eva el 2 oct. 2022
Hi, Schyler! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excelente

Ashok

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022
Respuesta de jane el 11 sept. 2022
Hi, Ashok! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

4/10 Mediocre

Harry

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Needs serious remodeling
Rooms are cheap but u get what u pay for. Bathroom and carpet are seriously outdated and grimy looking -- needs remodeling. Paint peeling from ceiling
Se hospedó 1 noche en mayo de 2022
Respuesta de Joey el 19 may. 2022
We are sorry for the inconvenience caused to you, Harry! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good but could be better
There were repairs needed in the room
Se hospedó 4 noches en abril de 2022
Respuesta de Joey el 3 may. 2022
Thank you so much for the positive rating! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

Antonio

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
By far the worst 3min hotel stay ever!
Baby roach crawling on bedsheets, floors were heavily stained, broken and empty beer bottles and cases all throughout the parking lot. Obviously, no State Inspector has inspected the place in 8 years.
Baby roach on bed!
Se hospedó 1 noche en abril de 2022
Respuesta de Cheshta el 8 abr. 2022
Apologies for the problems you had faced, Antonio! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 Aceptable

Efren

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Okay..
The room was in pretty bad shape. Definitely needs a upgrade. Bed was comfortable, pillows were terrible, 2 for a queen bed, sheets and towels had some stains on them, hair on the counters and sink. The stay was $50 so I get it.. just gross.
Se hospedó 1 noche en abril de 2022
Respuesta de Cheshta el 3 abr. 2022
Hi, Efren! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Bueno

Victoria

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
I booked online just minutes before arriving late at night... It cost $55 for a King size bed/ non smoking room. When i got there he charged me an additional $50 deposit. (Thankfully i had the $50 , as i never read anywhere upon booking that id have to pay a deposit) The room was actually quite nice! There was a refrigerator,sink, microwave, small counter space like a tiny kitchen... I was surprised at the cleanliness of the room for such a cheap price! The bathroom wasnt necessarily dirty, but it was kind of outdated & the tub looked like it had a yellowish color to it. I wasnt thrilled about the fact that there were 2 doors leading outside, one at each end of the room. I thought it was kind of strange... I was able to get my deposit back with no problem when i checked out
Se hospedó 1 noche en marzo de 2022
Respuesta de Jane el 23 mar. 2022
Thanks for the positive rating, Victoria! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

6/10 Aceptable

Jennifer

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 3 noches en marzo de 2022
Respuesta de Cheshta el 23 mar. 2022
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excelente

Tyshuna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was great
Se hospedó 2 noches en enero de 2022
Respuesta de Cheshta el 22 ene. 2022
Hi, Tyshuna! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

6/10 Aceptable

Anna M

Le gustó: Personal y atención
Ok but stinky!
The area smells horrible! The desk and the nightstand needed to wiped off, some dried spill on the floor by refrigerator. I don’t agree with being charged a $50 fee for staying there. The rooms need some work!
Se hospedó 1 noche en diciembre de 2021
Respuesta de Ammy el 5 ene. 2022
Hi, Anna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Roberto

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Jacob el 5 ene. 2022
Hi Roberto, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jacob

6/10 Aceptable

Douglas

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de Cheshta el 26 nov. 2021
Hi, Douglas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

6/10 Aceptable

Mary

Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Katy

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No one at the front desk for check in!!
We had a late check in and no one was there when we arrived. We knocked and rang the doorbell multiple times and called the front desk and no one ever answered. We ended up sleeping in our car.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Ammy el 21 nov. 2021
Hi, Katy! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 Bueno

Janet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2021
Respuesta de Bruce el 11 oct. 2021
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Bruce