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Opiniones sobre Mercure Telford Centre Hotel

4 out of 5
Mercure Telford Centre Hotel
Forgegate, Telford Centre, Telford, England

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 199 de 438 opiniones" "
Evaluación: 8 - Bueno. 133 de 438 opiniones" "
Evaluación: 6 - Aceptable. 51 de 438 opiniones" "
Evaluación: 4 - Mediocre. 25 de 438 opiniones" "
Evaluación: 2 - Terrible. 30 de 438 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de FO el 7 may. 2024
Dear Dan, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Becky

Se hospedó 1 noche en abril de 2024
Respuesta de FO el 14 may. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

Neil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A bit tired in places but overall a good hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de FO el 3 abr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

Emmanuel

Se hospedó 1 noche en marzo de 2024
Respuesta de FO el 13 abr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excelente

Joanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a brilliant place to stay and it's somewhere i could defiintely live permanently
Se hospedó 2 noches en marzo de 2024
Respuesta de FO el 25 mar. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

Paul

Room either too hot or too cold. Toilet making a strange noise whole time. Room was right by corridor doors which caused room door to shake every time that slammed shut. Air con generators on roof outside window loud all night. All in all really bad sleep for a superior room.
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 28 feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

Alisha

£10 for parking is extortionate! The leisure centre had the most dirtiest changing rooms I have ever been in. The lockers were dirty inside amd rusty. The floor was all wet. Will not stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 28 feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 22 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de la habitación
Convenient and ok.
A convenient location for a family reunion in nearby Wellington. There was a problem with the first room I was allocated but this was dealt with quickly and efficiently by Reception. Staff are generally pleasant and helpful. The communal areas of the hotel are well maintained and the bedroom was large with good lighting and well presented. The king-size bed reduced access space in the room which could have been a real problem for some guests. The bathroom was a good size but had no hand shower, an impractical hand basin and relatively poor lighting above the mirror. There was no room / cleaning service on the 2nd day of my stay. The buffet breakfast was plentiful and had variety but the dining room has a depressing style and needs an update especially to replace tired furniture. Parking for residents whilst inexpensive at £4 per day, could have been included in the room rate. Taken that one gets what one pays for, it was good value but not an hotel which encourages you to want to return.
Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 22 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excelente

Jade

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me and my partner went for Valentine’s Day and will definitely be going again highly recommended
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 22 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

8/10 Bueno

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 22 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excelente

Emma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great way to see Ironbridge.
Slept in a ground floor room. Didn’t hear any noise from the hotel and slept so well on both nights we stayed there. Beds were incredibly comfortable. Room was quite warm so we needed to have the window open as there’s no other means of temperature control. The shower is really powerful, so much so that it does get the rest of the bathroom a bit wet!
Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 22 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excelente

Louise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Definitely worth a visit
Very clean, comfy bed and the pool etc were lovely. Extremely friendly staff. Only downside- far too much chlorine in the pool and jacuzzi the first night to the point it was stinging our eyes and lots of people were complaining. Rectified by the next morning.
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Loiuse, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Have stayed here several times now, it's our go to hotel when in the area. Centrally located, walking distance to the shopping centre. Excellent breakfast.
Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Aileen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant stay
Lovely stay and pleasant staff would come here again thank you very much.
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Aileen,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Renjith

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All good… jacuzzi had way too much chorine in it!
Se hospedó 3 noches en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Had such a lovely time apart from people out front were drunk and loud , our room was right above the reception entrance. They were guests also but very drunk and very loud
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 18 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

Byron

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
Over priced, wasn't Impressed with having to pay an additional £10 for the car park, pool had far to much chlorine in it it made your eyes sting, very noisy as it didn't have double glazing, you could hear the rooms water & tvs either side of you. Lovely building but needs improving and very over priced
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 14 feb. 2024
Dear Byron, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

simon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Telford Centre Mercure
Lively hotel, premium room was very spacious and clean. Restaurant food was great and staff were very helpful. Pool, saunas and jacuzzi all very clean.
Se hospedó 3 noches en febrero de 2024
Respuesta de FO el 14 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Alan

Viajó con su pareja
Didn’t like the fact that you had to pay for parking
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 14 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

anthony

Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 22 mar. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

10/10 Excelente

Rita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely weekend visiting friends and family.
Stayed for a long weekend ,meeting friends and family. Good location easy walking distance from town and easy access to surrounding area. Staff were friendly and helpful. We had breakfast in the restaurant, I am Coeliac and Louiza checked with the chef to ensure that my food was all gluten free. Nothing was too much trouble. We would definitely stay here again.
Se hospedó 3 noches en febrero de 2024
Respuesta de FO el 11 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Sean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de FO el 6 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 6 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

trudie

A was a little underwhelmed if honest. Front desk staff were great, others not so. We were practically barged by a member of staff coming through a doorway. The bedrooms and hallways looked a little tired. And attention to detail, such as mouldy grout around in the shower. Plus the shower leaked into the bedroom carpet. It was okay I suppose we only had to stay one night. Breakfast was tasty!
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 6 feb. 2024
Dear Trudie,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 Aceptable

David

Le gustó: Personal y atención
No le gustó: Limpieza
The hygiene if the bathroom floor was terrible pubic hairs on the floor and a tablet the lamp didnt work two bulbs gone
Se hospedó 1 noche en febrero de 2024
Respuesta de FO el 6 feb. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Sara

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 6 feb. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

Thomas, Christchurch

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Very dated and worn. Could not put dinner tab on my room, had to pay seperately. Conditioner in bathroom was empty and noisy aircon unit directly outside my window. Terible view, sure other rooms are better though? Good parking for the car.
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 6 feb. 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 Aceptable

Mark

Hotel is convenient to Lilleshall which is a reason for me to stay here.
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 30 ene. 2024
Dear Guest,Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel

4/10 Mediocre

Dan

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
Give it a miss. There are nicer places in Telford.
The stay was ok. The bathroom was dirty, there were stains on the sheets and the general service was poor. We ordered vegetarian sausages at breakfast, reminded them after 20 minutes and when they came out a further 10 minutes they were not cooked in the middle.
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 22 ene. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

2/10 Terrible

Janice

Viajó con su familia
No le gustó: Limpieza, personal y atención
Awful stay!!!
I was very disappointed with my stay. The room was freezing cold and apparently the heating was on a time switch and should of come on at 4.30pm which in the midst of winter is totally unacceptable, we returned in the evening to a still very cold room and had to pack our things and move to a different room. My sister who I was with has COPD so it really wasn’t good for her health!, We were looking forward to a meal in the restaurant after our return from the funeral we attempted only to find that the restaurant was in fact closed although we enquired on arrival what time the restaurant closed and were told 10pm. So we had to eat in the bar. I ordered an Irish coffee and it never arrived, the barmaid put her coat on ready to head off and I asked her where was the Irish coffee and she said that she forgot it. So I wished I hadn’t made a reservation at that particular hotel because there were several others in that location that I could have chose, and wished I had. When we were moving rooms in the evening there was a distinct smell of Weed/cannabis in the corridor and was told by one of the staff that it was quite a regular thing.
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 22 ene. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 22 ene. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

Lee

Se hospedó 1 noche en enero de 2024
Respuesta de FO el 21 ene. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

8/10 Bueno

Simon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Easy parking. Clean room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Barry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Excellent stay - no niggles or issues at all.
Se hospedó 1 noche en enero de 2024
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Jesper

Se hospedó 1 noche en enero de 2024
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

gavin

Se hospedó 1 noche en enero de 2024
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Adrian

Se hospedó 1 noche en enero de 2024
Respuesta de FO el 11 ene. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient location
Se hospedó 2 noches en diciembre de 2023
Respuesta de FO el 31 dic. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Barry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Excellent stay. The rooms are clean and tidy. The breakfast was lovely would definitely recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de FO el 30 dic. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Amanda

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 25 dic. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Bueno

James Mark

Viajó con su familia
Le gustó: Personal y atención
Hotel is in need of some re-decoration in general areas and in rooms
Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 25 dic. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Rob

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Better alternatives
The room wasn't to a great standard. Not what you would expect from a Mercure. The room smelt funny and the noise from the road easily came through the single pane window which evidently didn't have adequate ventilation.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 25 dic. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Nadine

Se hospedó 1 noche en noviembre de 2023
Respuesta de FO el 22 dic. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Aceptable

Ian

We reported the beside lamp defective to reception, it may have just needed a new lamp, we had a 3 day stay and it still wasnt fixed when we left. There was only 1 chair in our room despite there being 2 of us and ample room for a second. The prices in the bar are "extortinate"- wont be drinking in there again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de FO el 22 dic. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excelente

Pauline

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient for the motorway and near centre. Reasonably priced and good facilities.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 22 dic. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Scott

Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 22 dic. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Mediocre

Steve

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Like a creche
Staffed by kids apart from breakfast time, which was the only pleasant thing about my stay. Rooms at the front are lit up like a Christmas tree and the windows are poorly fitted. So very noisy. Pool cannot fit more than three people in, So if the regulars are in, you've no chance
Se hospedó 1 noche en diciembre de 2023
Respuesta de FO el 22 dic. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel