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Opiniones sobre Holiday Inn Telford - Ironbridge, an IHG Hotel

3 out of 5
Holiday Inn Telford - Ironbridge, an IHG Hotel
Telford International Centre, St. Quentin Gate, Telford, England

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 435 de 795 opiniones" "
Evaluación: 8 - Bueno. 274 de 795 opiniones" "
Evaluación: 6 - Aceptable. 57 de 795 opiniones" "
Evaluación: 4 - Mediocre. 19 de 795 opiniones" "
Evaluación: 2 - Terrible. 10 de 795 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

9,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

María, Santander

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
un hotel correcto y sin sorpresas
Agradable en términos generales

8/10 Bueno

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to road system but unaffected by traffic noise. Free parking. Reception friendly and efficient. Lifts available. My room had 2 double beds which made the room seem cramped. The bed I used was comfortable. Ensuite bath with an over shower. I had to fix the shower curtain back on the track to avoid soaking the floor. Food good quality and reasonably priced.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Cuong

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We went to Holiday Inn Ironbridge for our daughters gymmastics competition and arrived very late after being on the road for 7 hours but staff were very welcoming on our arrival and we were in our room very quickly. The family suite was very spacious, clean, warm and very welcoming. Despite sleeping late, and waking up relatively early we felt very refreshed with the comfortable beds and pillows. Breakfast next morning was fantastic with a good choice of hot and cold food and drinks and the restaurant decor with a fireplace in the middle made the restaurant feel very upmarket. Again, couldn't fault the serving staff. We will definitely be back there next year when the gymnastic comp comes round again. We will try and go early next time as there was a nice pool, jacuzzi and gym available as well as a bar and lounge area. Thanks for a great stay Holiday Inn Ironbridge!
Se hospedó 1 noche en febrero de 2024
Respuesta de Lis Frost el 30 mar. 2024
Dear CuongThank you very much for taking time to share this lovely feedback, we really appreciate it and hope to see you again next year.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Marion

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very helpful, safe environment, hotel was clean and the pool is great.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Overall very good. Good is excellent and amenities are a bonus. Hire rooms need decor update. Old fashioned shower unit for example
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Simon a

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great night super. Stay
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

jonathan

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tracey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Danny

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business trip to Telford
Plenty of parking. Check in team were great. Room was clean and comfortable. Had dinner and brrakfast and both were good. Checkout was quick and easy.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jonathon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Free Beer
Easy, clean and a great breakfast
Se hospedó 2 noches en enero de 2024
Respuesta de Lis Frost el 16 ene. 2024
Dear Jonathon, thank you so much for taking time to review your stay with us. I was glad to read you enjoyed your stay, i will certainly pass on your feedback.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff
Se hospedó 1 noche en enero de 2024
Respuesta de Sam el 8 ene. 2024
Dear Karen, thank you for taking the time to post your lovely review. I will be sure to share with the team.Look forward to welcoming you back soon,Kind regardsSamRooms Divsion Manager

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean very pleasant staff food very good and well priced overall very good stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lis Frost el 16 dic. 2023
Thank you Andrew for giving us a perfect score. Its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

DAVID

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lis Frost el 16 dic. 2023
Dear DAVIDThank you very much for giving us the perfect 10 - we appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

Giovanni

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lis Frost el 16 dic. 2023
Dear GiovanniThank you for taking time to leave a score after your recent stay, we hope to welcome you back in the future.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Aceptable

Kia

Se hospedó 2 noches en octubre de 2023
Respuesta de Lis Frost el 10 oct. 2023
Dear KiaThank you for scoring your recent stay with us. It looks like it wasn't 100% which I'm sorry to see - if I can be of assistance then do get in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager

4/10 Mediocre

Alison

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
No sleep, bad bed & awful shower
Allocated room at front of hotel only to be kept awake until 330am by people smoking and drinking. The shower was beyond pathetic in pressure and the bed wasn’t even made well, badly fitting sheets. Coffee machine broken so nothing to ease the La k of sleep and bad shower! Won’t be returning. Only good thing about the hotel was food and staff in the restaurant.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lis Frost el 4 oct. 2023
Dear AlisonThank you for your feedback, I'm sorry to learn of your disappointing stay and wish we had had an opportunity to help you at the time. Should you be staying with us again, never hesitate to speak to our 24 hour reception team who will be happy to assist you.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Shaun

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lis Frost el 22 sept. 2023
Dear ShaunThank you for scoring us the perfect 10.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

Donald

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good location, good and facilities
Quite easy to locate and park. Close enough to walk up to the shops and bars. Hotel staff helpful and the room was good, with two large comfortable double beds. Leisure facilities looked good and even had swimming lesson slots. Public areas were good, but one area was under repair after what appeared to be water damage. Nice outside sitting area, surrounded by trees and had a nice water feature trickling away. Breakfast was very nice - nice surroundings, good selection and good quality food.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lis Frost el 19 sept. 2023
Dear DonaldThank you very much indeed for your constructive and useful feedback. We really appreciate it.I do apologise for the area that was cordoned off due to a roof leak. I'm sorry for the poor impression it gave, we hope to have this fixed as soon as possible.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Aceptable

t

Se hospedó 1 noche en septiembre de 2023
Respuesta de Lis Frost el 6 sept. 2023
Dear tThank you for scoring your recent stay with us. I hope that on your next visit we might be able to achieve a higher score!Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Carly

Se hospedó 1 noche en agosto de 2023
Respuesta de Lis Frost el 28 ago. 2023
Thank you Carly for awarding us full marks.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Tracey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Lis Frost el 28 ago. 2023
Thank you Tracey for giving us top marks.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Jamie

Se hospedó 1 noche en agosto de 2023
Respuesta de Lis Frost el 19 sept. 2023
Thank you for scoring the perfect 5 out of 5 Jamie, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

4/10 Mediocre

Caroline

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The whole place is a little old and needs some TLC and updating
Se hospedó 3 noches en agosto de 2023
Respuesta de Lis Frost el 16 ago. 2023
Dear CarolineThank you for taking time to share feedback. I'm sorry you were disappointed with your stay. The hotel does have a rolling refurbishment programme and we are around two thirds of the way through our 150 bedrooms! Next time you stay, why not ask to have a refurbished room? I hope to see you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Aidan

Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Team el 7 ago. 2023
Thankyou for your review. We are glad you enjoyed your stay

8/10 Bueno

R

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great weekend away with the wife
Great hotel with friendly staff. Great pool. Little odd how they had separate saunas for male and female so couldn't go in with my wife Rooms were spacious and fully functional. Bed was a little on the hard side for us but not to the point they were uncomfortable. My only negative about the rooms were the doors that slammed closed with a thud and at 2am and 3am in the morning that's quite annoying Breakfast was plentiful. The quality of the food was good, unfortunately although the plates were hot the food was only luke warm.
Se hospedó 2 noches en junio de 2023
Respuesta de Lis Frost el 4 jul. 2023
Dear RThank you for taking time to tell us about your recent stay.Regarding the slamming doors in your area, I'm sorry you were disturbed. Unfortunately I can't identify who you are, to be able to check that area - we have only just completed a "door slam" audit so I'm surprised we are still getting this issue.Do get in touch if you would like to talk to me.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

julie

Se hospedó 2 noches en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 Excelente

Meg

Se hospedó 2 noches en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

4/10 Mediocre

Cherry

Se hospedó 1 noche en junio de 2023
Respuesta de Lis Frost el 26 jun. 2023
Dear CherryThank you for taking time to share feedback, though I can see that you did not enjoy some elements of your stay. I wonder what went wrong? We do appreciate constructive feedback, both positive and negative, so if I can assist in any way, please don't hesitate to get in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Aceptable

Andrew

Viajó por negocios
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Lis Frost el 22 jun. 2023
Dear AndrewThank you for taking time to share feedback, though I'm saddened to see that you did not score too highly. Is there anything we could have done to improve this? Do let us know next time you stay. Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

hilary

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, comfy bed, helpful staff and a pool!
Se hospedó 2 noches en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 Excelente

Paul

Se hospedó 1 noche en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 Excelente

Sarah

Se hospedó 1 noche en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

6/10 Aceptable

mark

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
I found it over priced shower has little pressure and no house cleaning unless you ask. For the price I would expect at a min someone come and make the bed
Se hospedó 2 noches en junio de 2023
Respuesta de Lis Frost el 8 jun. 2023
Dear markThank you for taking time to share feedback after your recent stay. I can't see when you stayed, but room rates are dynamic and do fluctuate up and down according to business levels, rather like airlines. Servicing of the room is something that can be requested at reception, but is not done automatically at present. I'm sorry for any inconvenience or disappointment caused.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Frederic, Maidenhead

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, estado de la propiedad e instalaciones
The staff was very friendly and SO accommodating with our big dog. We had a wonderful stay, so did our dog, with a very big park just next to the hotel it was brilliant. Definitely recommended.
Se hospedó 1 noche en junio de 2023
Respuesta de Lis Frost el 3 jun. 2023
Dear FredericThank you for taking time to leave feedback after you stayed recently. We loved seeing your dog every day! Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Lisa

Se hospedó 1 noche en junio de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 Excelente

Maryam

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We stayed over night as we were attending a wedding in Telford. The service and ambiance in the hotel was great. I’d definitely return!
Se hospedó 1 noche en mayo de 2023
Respuesta de Lis Frost el 3 jun. 2023
Dear MaryamThank you very much for choosing to stay with us as part of your wedding plans. We appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Too hot in room
Air conditioning set to 18 degrees which made the room very uncomfortable on a hot day. We purposely booked this hotel for the air conditioning as I get very hot & on previous stays it was much cooler, but it appears to be a new system. This would put me off staying again!
Se hospedó 1 noche en mayo de 2023
Respuesta de Lis Frost el 31 may. 2023
Thank you for your feedback, its hard for me to investigate as I don't know in which room you stayed. Our air con units do have remote control allowing them to be adjusted up or down. I hope you would give us another opportunity by staying again and, if you do, never hesitate to call the front desk team if you are struggling to operate any of the equipment, no matter what time of day or night, so they can assist you.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A little very hotel with friendly staff ideal for the conference I attended in many ways
Se hospedó 2 noches en mayo de 2023
Respuesta de Lis Frost el 31 may. 2023
Thank you Steven for your feedback, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

lesley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
Fantastic on every level, best staff of any Holiday Inn. Only thing I could fault the stay on is the size of the TV's in the room, they are absolutely tiny.
Se hospedó 2 noches en mayo de 2023
Respuesta de Lis Frost el 18 may. 2023
Dear lesleyThank you for your feedback and I'm so pleased the team looked after you well.The TV size is to the standard required, however next time you stay why not reserve an executive room where the screen size is larger?Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Louise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Convention stay
Great comfy bed and easy access to the convention centre next door. Rooms could do with a bit of renovating. Upgrading the TVs etc The pool is small but great for a quick swim. The gym is compact, a few treadmills, rowing machines. It’s great for free weights but could do with a bigger space and more cardio machines
Se hospedó 2 noches en mayo de 2023
Respuesta de Lis Frost el 18 may. 2023
Thank you for your feedback, we really appreciate it.I'm glad that you enjoyed all the facilities and hope to welcome you back in the future.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Denise

Se hospedó 1 noche en mayo de 2023
Respuesta de Reception Team el 11 jul. 2023
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 Excelente

M A

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
all good and looked after well
Se hospedó 2 noches en abril de 2023
Respuesta de Lis Frost el 28 abr. 2023
Dear M AThank you very much for your feedback which is greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Bueno

neil

Se hospedó 2 noches en abril de 2023
Respuesta de Lis Frost el 28 abr. 2023
Thank you Neil for scoring us 8 out of 10.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Ian

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed for 3 nights. Staff are always friendly, room was comfortable and the breakfast sets you up for the day. Only thing I would suggest is the gym opens at 7am. Could do with opening a little earlier so people can get a work out in, their breakfast, and out the door to work.
Se hospedó 3 noches en abril de 2023
Respuesta de Lis Frost el 18 abr. 2023
Dear IanThank you for your constructive feedback. At present the leisure club facilities as a whole open at 7.00am, once everything is operational and tested by the team. I have passed on your suggestion to the leisure club manager for consideration though.Kind regardsLis FrostGroup Hotels Guest Relations Manager

2/10 Terrible

John

Se hospedó 1 noche en abril de 2023
Respuesta de Lis Frost el 18 abr. 2023
Dear John, I'm very sad to note the score after your recent stay with us. I don't have any feedback from the team concerning your particular stay or reservation so its hard for me to investigate what could have gone wrong. I can only apologise for falling short this time. If I can assist, please don't hesitate to get in touch with me directly.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Kumi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice family friendly hotel
Se hospedó 3 noches en abril de 2023
Respuesta de Lis Frost el 12 abr. 2023
Thank you Kumi for your feedback, we really appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excelente

Joleen

Se hospedó 1 noche en abril de 2023
Respuesta de Lis Frost el 12 abr. 2023
Thank you Joleen for scoring 10 out of 10! We hope to see you again.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Aceptable

Nathan

Le gustó: Servicios
Dog was barking all night also big bang on the night the light out the bathroom came from the ceiling all live electric wires exposed told staff no compansation or offer to stay again very disappointed
Se hospedó 1 noche en abril de 2023
Respuesta de Lis Frost el 11 abr. 2023
Dear NathanThank you for taking time to leave feedback. Our night manager would have attended for both issues to assist you straight away.Having looked into the issue of the ceiling light which you reported the following morning had come down since you arrived; the way they are fixed means they can only be manually removed and have no way of coming out otherwise. Nevertheless I'm sorry that you had this experience.If I can be of any further assistance, please don't hesitate to be in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager