Hi Hector, Thank you for the great rating, I am so pleased you enjoyed your stay with us. Regards Allan

Hi Bruce,Thank you for the great review and rating. I am very glad my team left a good impression with you.I hope we get to see you again soon.

Hi Ravi,Thank you for your review and rating. I am so pleased you enjoyed your stay, and look forward to welcoming you back again.

Hello Barbara,Thank you for leaving us a great review! We are so pleased you enjoyed. We hope to see you again soon.Regards, Shaz.

Hello April,Thank you for leaving us a great review! We are so pleased you enjoyed your stay. It's definitely a lovely location we are in. We hope to see you again soon.Regards, Shaz.

Hello Michael, thank you for leaving us such a great review! We are so pleased you had a fantastic stay. We hope to see you again soon.Thanks again, Shaz

Good morning Sven, thank you so much for your review, we are so pleased that you enjoyed your time with us. We are in the perfect spot for the Ironman. We can't wait to welcome you back again next time. Kind regards Bernie

Good morning Kylie, I am pleased to hear that you enjoyed your stay with us and our service. Thank you for letting us know about these issues, I have passed this onto our maintenance team. We look forward to seeing you next time. Kind regards Bernie

Good morning, thank you so much for your wonderful rating. I am pleased that our hotel meet your needs and we look forward to seeing you again soon. Kind regards Bernie

Hi Jacques, thank you for leaving your review, we are currently looking at options for a lift or a bag lift. Thank you for your feedback.

Hi Barry, what an amazing review!! Thank you so much, we really appreciate it. Look forward to seeing you again.

Hi John, Thank you for your review and feedback. Next time you stay please contact reception if you cannot find something. There is a drawer under the counter that is full of tea, coffee and hot chocolates.

Hi Neil, Thank you for leaving a review and leaving your feedback about our beautiful rooms. I am sorry that you were disappointed by your visit. I have passed this onto management.

Hi Shahid, thank you for leaving such a great rating, I am so pleased that you enjoyed your stay.

Hi Paul, thank you for your lovely comments. We do appreciate it. We look forward to seeing you again.Kind regards, Annie

Hi Jeffrey, Thank you for leaving such an amazing review. You were an absolute pleasure to have stay with us, and we look forward to seeing you again.

Hi G,Thank you for the 10/10 rating. I am so happy that you enjoyed your stay with us.

Good morning Kimberly,Thank you for the excellent rating. We are so pleased you enjoyed your stay and look forward to seeing you again in the future.

Hi Lain, Thank you for leaving your rating for us. Please let me know if there is something I can help you with.

Hi Jisun, Thank you for your rating. I hope we get to see you again.

Hi thomas, Thank you for your rating and review. I am so glad you enjoyed your time with us. Look forward to seeing you again.

Hi Robyn, Thank you for your rating, we really appreciate you taking the time to leave it for us.Look forward to seeing you again.

Hi Deon, Thank you for leaving your review for us. We really appreciate you taking the time.

Hi Racel, Thank you for your 5 out of 5 rating. We really appreciate it, and I am glad you enjoyed your stay with us. Look forward to seeing you next time.

Hi Matt,Thank you for your comments, I have passed it on to the restaurant manager for review.

Hi Michael,I do apologise for the confusions that took place during your stay. This is not common practice, as we always strive to give service that is much over and beyond, not underwhelming.

Hi Thomas,Thank you for your fantastic rating. We're glad you enjoyed your stay with us. We are fortunate to have this amazing location with beautiful view of the lake. Looking forward to having you with us sometime in the future. Regards, Annie

Hi Maike, Thank you for the 5 star rating. We are so pleased you enjoyed your stay. We look forward to seeing you again.

Hi Tamara, Thank you for your wonderful review. I have passed your feedback onto our maintenance manager for review.

Hi Cornelia, Thank you for such a great rating. Look forward to seeing you next time.

Good morning Katie, thank you for your fantastic review. We are so pleased you had a great stay, and we look forward to seeing you again.Regards Allan

Hi David,Thank you for leaving us a 5 star review. We are so pleased that you enjoyed your time with us. We look forward to seeing you again.

Good morning Tessa,Thank you for the wonderful rating and lovely comments. We are so pleased you enjoyed your stay and look forward to your next visit to Taupo.Kind Regards Pauline

Hi Heta,It was an absolute pleasure to have you stay with us. Thank you for the wonderful comments, we do appreciatte it. I passed your comments regarding the front of the building to our GM. They are planning on putting in some some sort of planting for privacy. Take care and we will see you again soon.Regards Allan

Good afternoon Kathleen,Thank you for your rating posted after staying with us. It is lovely to get such reviews as yours and we look forward to having you back to stay in the future.Kind Regards, Pauline

Good evening Don.Thank you so much for the 5 star rating. We hope to see you again in the near future.Regards Tangiwai

Hi Lorrel, Thank you for leaving such a great review for us. We are so lucky to have that stunning view every day.Look forward to seeing you next time.Regards Allan

Good morning Rebecca, Thank you so much for your 5 star rating. I am so pleased that you enjoyed your stay with us. We can't wait to welcome you back again soon. Kind regards Bernie

Good morning Geoffrey, I am so pleased to hear that you had the chance to enjoy our restaurant. We hope you get the chance to visit us in warmer months. Kind regards Bernie

Good morning Sam, yes we are very lucky to be situated where we are, thank you so much for your excellent review. We hope to welcome you back again soon. Kind regards Bernie

Good morning Mike, thank you for your rating, I am pleased you enjoyed your stay with us and hope to see you again soon. Regards Bernie

Hi Winton, Thank you for leaving such a great review for us. We look forward to seeing you again next time.Regards Allan

Hi Jami, Thank you for leaving such a great review for us, we are so lucky to have that amazing view on our doorstep. Look forward to seeing you again.Regards Allan

Hi John, Thank you for your great rating. I hope we get to see you again soon.Regards Allan

Hi Shane, Thank you so much for the great review. I am so pleased everything was terrific for you. I hope we get to see you again soon.Regards Allan

Hi Brett, Thank you for those lovely words. We really appreciate the fantastic feedback, and hope we get to see you again soon.Regards Allan

Hi Rob,Thank you for staying with us, I am glad you enjoyed your stay, and I hope we get to see you again soon. I have passed your feedback on to the maintenance manager.Regards Allan